Manager Customer Service

Ruth Halloran

** ******** ******

Antrim, NH ****0

cell 603-***-****

https://www.linkedin.com/in/ruthhalloran

SUMMARY

Human Resources Professional with experience working for Fortune 500 and small startu p companies. Expertise in recruiting, retention and compensation. Proven abilities in employee relations, EEO/Affirmative action, and training and development. Client and customer focused with strong relationship building and planning skills. Key skills include: Compensation Employee benefits programs Workplace savings/retirement Compliance AA/EEO Management Leadership

PROFESSIONAL EXPERIENCE

Caleres - NATURALIZER, Merrimack, NH 2012 to present Store Sales Manager Responsible for building customer base in new Outlet market. Responsible for Talent management using SAP system, including recruitment, hiring and retention. Responsible for accuracy of shipping and receiving inventory. Proven abilities in intercompany communication with IT, marketing and Customer service partners. Accountable for achievement of sales plan, managing payroll guidelines and shrink to budget. Responsible for operational and product initiatives.

FIDELITY INVESTMENTS, INC Merrimack,NH 2005 - 2012 Employee Benefits Representative Supported Employer Benefits Division in Payroll, Health and Insurance and Retirement Savings including 401K and 403b. Multi-task in various Microsoft applications while prioritizing Process enrollment, fund allocations, loans and termination payouts. Other duties include research and prompt resolution of complex issues. Accomplished in Client and company specific HRIS systems. Focused on establishing and maintaining Client and interc ompany relationships. IDEAL ROOFING, Amherst, NH Office Manager

Bookkeeping, phone sales, scheduling of projects and staffing. Multiple clerical duties including A/R, A/P and material ordering and shipping.

THE MILLARD GROUP, Peterborough, NH List management for Major catalog sales clients. Reconciliation of client accounts in deadline driven environment. WALMART CORPORATION, Hudson, NH Department and Assistant Store Manager duties including scheduling and hiring of workforce.

EDUCATION

AS Business Management, Fisher University, Boston, MA Liberal Arts coursework Framingham State University, Framingham, MA PROFESSIONAL DEVELOPMENT

Demonstrator Total Women’s Showcase April 2013

Presidential Roundtable Initiative participant.

Completion of Lee Hecht Harrison Career Resource program. TECHNICAL SKILLS

Microsoft applicationsW ord, Excel, Powerpoint, Outlook. Use of Peopleanswers, eWorkplace and SAP applications.

AFFILIATIONS

Toastmasters, International

HRCI/PHR course certification

PERSONAL INTERESTS

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