RESUME

SUSANA A. PUNZALAN

**C Kayumanggi St, Plainview

Mandaluyong City, 1550

Philippines

Tel. Nbr: 093********

Email address: ac2f90@r.postjobfree.com

Skype ID: susan.punzalan1

Work Experiences

Seahorse Express

Bayonne, NJ, USA

July - present

Customer Service Attendant (2 months)

Home based job

Responsibilities:

receives incoming calls from customers, shippers, truck drivers

for payment follow ups, checks the system if payment has been issued and advise

callers status

refers caller to right department ie; dispatch for assignment of carriers, customer service for booking status, shipping for outbound shipment or loading containers, etc

24/7 Consumer Phils

MJ Plaza. Valero St, Makati City

April 2010 – December 2012 (Retired as per SSS requirement)

iPhone and Mobile Tech Support

LOB: Optus Telecoms, Australia

Responsibilities:

Made sure that the client’s mobile can connect to the internet

Assist clients in backing up and restoring their mobile

For mobile hardware issues, made sure that the client is referred

to the proper department or manufacturer for further assistance

ePLDT Ventus

Libertad St., Mandaluyong City

November 02, 2009 to March 2010

Customer Service and Technical Support Representative

LOB: Dish Network USA

Responsibilities:

Made sure that customer is able to watch TV programs with their Dish unless

there are unavoidable circumstances like heavy snow during winter and heavy rains

Trouble shoot connections to the box for both televisions

Send service technician to location if necessary

Convergys Phils. Services Corporation

24th Flr., Robinsons Equitable Tower

Ortigas Center, Pasig City

June 21, 2004 – November 15, 2008

Technical Customer Care Representative 2

LOB: AT&T Internet Services

Responsibilities:

Handled chat, email and voice tech support for 2wire modem router

Made sure that client can connect his modem to the internet

Assisted client with wifi connections as well (for laptops and mobiles)

Sent service technician to location for any network issues

Assisted client in setting up email account when necessary

For modem/router hardware issues, made sure that the client is referred to the right

party to resolve issue

Mrs. Caroline Newhouse (RIP)

Park Avenue, NYC

February 2002 – November 2002

Special Cook

(3:00PM – 8:00PM)

Responsibilities: prepared snacks and dinner for Mrs. Newhouse and guests, also assisted her with her personal needs

Central Avenue Dental Clinic

Central Avenue, White Plains

New York, USA

June 2002 – October 2002

Temporary Filing Clerk

(8:00AM – 12:00PM)

Responsibilities:

Made sure that the folders of the patients with appointment for the day are on the

Dentist’s table/clinic

Called patients to make sure that they are available for their appointment with the

Dentist

Made sure that the folders of the patients are properly filed in the cabinet

Mr. & Mrs. Frank Miller

Yonkers, New York

February 2002 – May 2002 (weekends)

Part time House Cleaner for Mr. Miller’s parents

TCL Public Relations

Citiland Tower, Herrera St.

Salcedo Village, Makati City

February 2000 – December 2001

Admin and Operations Assistant

(left for NYC)

Responsibilities:

Prepared write-ups and advertisements for the clients and made sure that it reaches

the publishing company on time. (broadsheet, magazines)

Proofread all the write-ups before sending to the publishing company

Provided customer copies of the broadsheet/magazine where the write-up has been

published

Sent billing statements to the customers and prepared check payments for the

publishing company

Report directly to the Owner/Manager

KITTCO Travel, Inc.

Jaka 2, Legaspi St.

Legaspi Village, Makati

May 1994 – December 1999

Operations and Admin Officer

Responsibilities:

Handled Liaison Officers for Immigration, Foreign Affairs, Embassies

Handled passport and visa applications making sure that all the requirements are

submitted before assigning them to the right LO

Made sure we are always updated with immigration, embassy and DFA

requirements and rules and regulations

Attended familiarization tours given free by airlines and top international hotels

Handled some of the GM’s corporate accounts and assisted and accompanied

group in their foreign trips when GM is not available or has other appointments/group tours

Report directly to the General Manager

FAR TRAVEL, INC.

Grd. Flr. Asian Plaza 1

Dela Costa St., Salcedo Village, Makati

Executive Assistant to the General Manager

February 1990 – April 1994

Responsibilities:

Acted as the secretary to the General Manager, set appointments, accompany GM

to foreign conventions

Attended familiarization tours given free by airlines and top international hotels

Took care of the GM’s files

Took care of the GM’s personal clients when GM is not available

Had been to Germany, Switzerland, France, England, USA, Guam, Saipan,

Hongkong, Taiwan, Thailand and Singapore for convention and familiarization tours

HOTEL INTERCONTINENTAL MANILA

1 Ayala Avenue, Makati

Senior Banquet Sales Officer

March 1979 – December 1989

Responsibilities:

Took care of banquet functions and function rooms, coordinated with the clients and

the kitchen for menus and setup including requirements like flowers, cakes, etc for

weddings and debuts; seminar materials and whatever else are needed for

conventions and seminars

Coordinated with the Chef and the F&B Manager for tailor made menus and prices

Took care of catering services as well

Educational Background

St. Paul College, QC

1969 - 1973

Bachelor of Arts in Secretarial Science

Centro Escolar University

1965 - 1969

High School

Daraga Elementary School

1959 - 1965

Grade School

Skills

Fluent in English (spoken and written)

Computer literate; Knowledgeable in Microsoft office programs i.e.

Microsoft Word, Excel, and PowerPoint

Very flexible, can adjust to any time shift

Highly motivated, pro-active and enthusiastic

Goal oriented and fast learner

Welcomes challenges to meet or exceed business objectives

Good leader with highly commendable call center leadership and

experience

Personal Background

Birth date : September 18, 1951

Birth place : Legaspi City, Philippines

Civil Status : Married

Sex : Female

Religion : Roman Catholic

Languages : English, Filipino (spoken and written)

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