MOLLY IRISH

360-***-**** // ac2f7x@r.postjobfree.com // 7650 Birch Bay Dr. #M5 Blaine, WA 98230

PROFILE

Infectiously friendly & upbeat customer service professional with over 15 years’ experience in retail operations as a Manager, Assistant Manager, Inventory Manager, Merchandiser, Head Cashier, and Customer Service Associate. Excellent reputation for exceeding customer expectations by fostering an above and beyond mind set and genuine desire to help others. Comprehensive background leading all aspects of retail operations (e.g., merchandising, sales, customer service, inventory, personnel and payroll management). Natural ability to quickly gain a large loyal customer base; generating additional foot traffic, & noticeably boosting sales. Broad knowledge base in sales, account development, team leadership, training, & coaching.

SKILLS

Retail Store Operations Inventory Management Team Building/ Training & Marketing

Merchandising Strategies Accurate Rapid Data Entry Bookkeeping & Payroll Management Customer Service Excellence Shrink Reduction Budgeting & Cost Control

CAREER ACCOMPLISHMENTS

Vastly improved an underachieving, understaffed store through a restructuring of customer service, implementing a team-oriented and goal driven store culture by harnessing a lead by example mindset, building a loyal customer base, and team building that subsequently increased profits by 30% the first quarter managing the store.

Wrote company policy for two employers; creating 52 page manual on merchandising and inventory control, a How to Guide on successfully implementing an Onboarding process for new hires, 6 page training manual created for managers to better document employee progress.

Innovative team builder reduced employee turnover by 15% through implementing cross-training and bi-monthly team meetings that cultivated engaged, efficient, and energetic employees.

EMPLOYMENT HISTORY

GENERAL MANAGER // Mac’s Stores // Bellingham, WA // 2012-2015

Maintained responsibility for daily operations, banking, inventory/ loss control, payroll, hiring, & team development. Within first 30 days increased store sales by 12% and propelled customer counts by 26% Created district wide training curriculum and served in a “train the trainer” capacity

ASSISTANT MANAGER // Mac’s Stores // Custer, WA // 2012-2013

District Inventory Manager responsible for building, training, & managing team to scan inventory in all district stores. Managed store operations in absence of Store Manager, interviewed potential new hires, & trained staff. Worked in conjunction with Store Manager to accomplish store goals/ objectives

TERRITORY MANAGER/ MERCHANDISER // General Mills // Gig Harbor, WA // 2009-2013 Managed 23 stores within 65 mile radius; established strong bonds within each store by going above and beyond to help each customer maximize weekly sales, build displays, rotate/ stock/ pull out of date merchandise, and offer up to date POS/ promotional signage & coupons.