Customer Service Manager
Resume:
NOREEN DEL ROSARIO SILLA
Home : *** ***** *-* ****, Cavite
SSS : 338 063 272 6
TIN# : 228 291 858
Email : ac2f7p@r.postjobfree.com
Mobile : 097*-***-****
JOB OBJECTIVE
•To be a part of a company that will give the opportunity to be technically skilled and at the same time encourage both professional and personal growth.
•To share and impart my acquired knowledge in customer service.
SUMMARY OF QUALIFICATIONS
•Experience in supervisory position
•4 years experience in banking operation
•Familiar with similar aspects of business management
•Proven ability in handling customer relationship
•Effective ability to increase sales and profitability
•Hardworking, able to multi-task effectively.
•Outstanding training, leadership and communications skills
•Computer literate, MS Word, MS Excel
•Familiarity in memos, documentation and entertaining various institutions.
WORKING EXPERIENCES
April 2016 - Present Golden Insadong Food Ventures
Studio A Residences 65 Mariveles St. Corner Sultan St. Hway Hills Mandaluyong City
Purchasing Manager
August 2015 – March 2016 - Vikings
2651 Rockefeller St. Corner Copernico St. Bgy. San Isidro Makati City
Purchasing Department - Purchasing Associates
•Preparing Purchase Order using Syspro forwarding it to various branches, checking invoices for the preparation of suppliers collection.
February 2015 - July 2015 - EMI Employees Development Cooperative
Anabu II-A Imus City, Cavite
Accounting Department - Bookkeeper
•Preparing accounting schedules such as Cash Advance, Income & Expenses, government contribution and checking deductions report of Lending Section.
May 2014 - September 2014 - Amicassa Process Solutions, Inc.
11th Floor FGU Tower Alabang, Zapote Road
Admin Staff - VisMin Brand Projects
•Sales documentations, receives and validates checks,monitoring of lacking documents, assists inquiries and requests.
June 2010 – September 2012 Southern Philippines Institute of Science & Technology
Tia Maria Building Aguinaldo Highway Imus City, Cavite
Secretary – President/ Principal Office
•Create memos, documenting, representing institution from various sector.
•Relieving teacher when not available for two years and basic couseling as Guidance staff.
June - September 2009 Stress Away International Health Services
Ninoy Aquino International Airport
Supervisor – Domestic & International
•Supervise sales, cash flow, employees and client relations.
March 2008 - June 2009 Riflettore Shop
Imus City, Cavite
Retail Merchandising
•Merchandising different products for sale such as, clothes, shoes, accessories and bags.
November 10, 2003- March 10, 2008 LBC Development Bank
Makati City
Customer Service Associate “Teller”
•Bank operations and customer relations.
TRAININGS ATTENDED
March - April 10, 2008 - 100 Hours – PGMA Training for Scholarship ( TESDA
Accredited ) CALL CENTER
November – December 20, 2008 - 119 Hours – PGMA Training for Scholarship ( TESDA Accredited ) BARISTA
SEMINARS ATTENDED
January 12, 2008 Customer Relationship Associate & Customer Service
June 25- 26, 2005 Deposit & Loan Products
March 6-7, 2004 Customer Service & Team Building Workshop
August 31, 2001 Emerging Trends in Personnel & Recruitment
August- October 15, 2001 100 Hours Practicum (A Laboratory Bank) “Bookkeeper”
EDUCATION
1998 - 2002 Imus Institute, Imus City, Cavite
Bachelor of Science in Commerce Major in Banking and Finance
Student Recognition: “Loyalty Awarder” 2002
Vocational Courses
•PGMA Training for Work Scholarship
Technical Education and Skills Development Authority
•Call Center Agents – 100 Hours March- April 10, 2009
“Barista”- 119 Hours November- December 20, 2008
PERSONAL BACKGROUND
Height: 5'1
Weight: 100 lbs
Civil Status: Single
Date of Birth: June 20, 1981
Citizenship: Filipino
Religion: Protestant
CHARACTER REFERENCE
Ms. Gemma L. Dolatre Broker, NAIA, Pasay City
Ms. Leniza A. Gonzales EMI - Employees Development Cooperative
Ms. Merlyn Medina Department Manager 3, Foreclosure, Makati City
I hereby certify that the above information is true to the best of my knowledge.
NOREEN DEL ROSARIO SILLA
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