Customer Service Accounts Payable

Charmeka C. Jones

Objective:

To obtain a challenging position in an organization where I can grow professionally and further enhance my skills, knowledge and experience.

Skills:

•Detail Oriented, strong analytical and problem skills

•Advanced knowledge of electronic billing

•Excellent Interpersonal skills and experience working in a team based, high volume environment

•Proficient with Outlook, Microsoft Office Suite, Excel ( pivot tables, vlookup, macros) Service Max, Oracle, Salesforce and Cognos,Quickbooks

•Payroll

•Thorough knowledge of applicable accounts payable/general ledger systems and accounting procedures

•Strong customer service skills - for both internal and external customers

•Knowledge of creating Purchase Orders

•Billing, posting payments, reconciliations

•Ability to handle confidential information responsibly and professionally in accordance with departmental policies

•Concise troubleshooting and problem solving skills

•Ability to identify/ resolve and escalate complex problems with minimal guidance

•Comprehension of FNMA/FHLMC, FHA/VA, USDA and other investor guidelines

Work Experience:

Empire State Association of Assisted Living September 2016-Present

Accounts Receivable/Accounts Payable Specialists Clifton Park, NY

Report to Executive Director and Treasurer on a daily basis, maintain membership database, create and process monthly, quarterly, annual membership dues within ESAAL's Go-members database, Research and resolve any outstanding balances on accounts, including telephone, mail, or email communication with vendors and members, serve as primary contact for AP requests, reconcile and balance monthly bank statements in quickbooks, collect and assess finance charges on all past due membership dues, accurately process biweekly payroll, prints checks, monitor and process company IRA liabilities and health premiums, make adjusting journal entries, file invoices and annual 1099s, Compile information for yearly audit, maintain accounting system files for membership, vendors, grants and PAC (Political Action Committee) within Quickbooks and ESAAL's GoMembers Database. Provide assistance during regional meetings, educational seminars and annual conference functions, assist with other projects as needed.

Kelly OCG/GE Energy Renewable March 2016-August 2016

Account Analyst Niskayuna, NY (Contractor)

Supported assigned regions in the creation of e-Services and sales force/Service Max service request for transactional work within Oracle. Worked with Site Leaders to drive corrective actions to ensure financial accuracy where necessary. Managed a Site Financial template which tracked Actual and Estimated costs for specific parts and sites. Created Purchase Orders, Service Request, Parts Ordered and debriefing on all impact site Financials. Provided a high level of attention to detail to ensure data quality. Guided Site Leaders to ensure proper closure of service requests and work orders in a timely matter. Maintained COGS Aging report, expected receipts report. Assisted with other HUB Leaders when needed.

Plug Power September 2015-November 2015

Accounts Payable Clerk Latham, NY (Contractor)

Maintained timely and accurate processing of customer vendor invoices within SAP, process vendor payments including matching and entering vendor invoices in accounting system, contacted customers regarding past due payment and invoices, Assists in monthly closing, researched and answered all vendor inquiries, prepared monthly journal entries, bank account reconciliations, provided monthly financial reporting package for assigned bank transactions and interfacing with banking partners, daily invoicing coding & computer input within SAP maintained a strong and professional internal control environment compliant within Plug Power.

General Electric Power September 2014-September 2015

Renewable Energy Order Management Administrator

Schenectady, NY (1 year contract)

Provided effective, timely, and accurate communication of orders to key planners/buyers provide routine order processing and serving as day-to-day customer interface for the creation and maintenance of Intercompany/customer orders and invoices in various systems. Provide follow up on any and all shipment changes resolves customer issues as a liaison between multiple departments including sales, purchasing, planning, and logistics. Worked closely with Production Planning and Purchasing to carry out confirmation of orders based upon master production schedule. Responsible for making sure authorizations for shipping were released in time to meet established goals for lead time, response time and committed ship dates. Responsible for document maintenance and the coordination of all order processing issues, customer master data, & pricing in Oracle.

New York State Research and Development Authority (NYSERDA) April 2014-September 2014

Contract Analyst Albany, NY (3 month contract)

Contract Position that supported the Contract Administrator and department on processing handling, and managing the execution of government contracts from start to finish. Review and understand Government and other Contracts. Assist in processing End User Agreements, Subcontract Agreements and Professional Service Agreements (PSA) with the Contracts Manager, create and organize new contract files (electronically and hard copy) Send inter-company notifications as necessary of new contracts and send notifications of changes to existing contracts gather/coordinate budget back-up and submission Attend program meetings as requested. Assist with correspondence follow-up and submitting contract reports and misc. documents to government agencies.

Albany International AR/AP Collection Analyst September 2013-January 2014

AR/AP Collection Analyst Albany, NY (Corporate Office moved to NH)

3 Month Contract responsibilities consisted of: Daily AR/AP activity for the US MC and AEC operation, interaction with internal customer service and marketing departments, collection of past due balances from external customers, developing and maintaining relationships with customers payable staff, ensured customer payments were within contractual terms, processed credit/debit memos ensure accuracy of AR sub ledger data within Quickbooks. Performed month end journal entries and reconciliations, resolved inventory issues in collaboration with vendors.

Global Foundries October 2012-July 2013

Oracle Coordinator Malta, NY (Contract role)

Administered and supported the data entry and data management for Oracle purchase orders, provided tracking and reporting of statistical information. Communicated with vendors regarding quotes, maintenance agreements and invoicing. Responsible for all Capital and Expense orders throughout the entire United States thru Global Foundries ORACLE finance system. Provided an outgoing and aggressive pursuit of accurate information from internal customers as well as detail oriented data entry and invoice review, Purchase order tracking via Procurement & Finance Internal department. Ensured that project goals and project objectives were met.

Independently prioritized own work and established QGA's for management approval.

Nuance Communications December 2011-June 2012

Accounts Receivable/Payable Specialists Melbourne, FL (Relocated to Albany, NY)

Researched and resolved issues relating to customer past due balances within SAP other responsibilities included invoicing, batching, generated and distributed monthly financial reports, Collecting all invoices and obtaining approval for payment, Matched checks to corresponding invoices. Initiated collections calls in accordance with established policy/goals and within contractual terms, Handled all telephone inquiries relating to accounts payable issues processed credit/debit memos Investigated issues related to delayed collections; inititated necessary data and recommendation to the immediate attention of supervisory staff for resolution, Encompassed full understanding of the Quote to Cash and Quickbook process in an effort to work more effectively and efficiently with transaction agents, and vendors, maintained accurate data, backup on collection activity for management, evaluated aged accounts, knowledge of SOX controls guidelines as established by Nuance.

Chase August 2008 -October 2010)

Loss Mitigation Specialists III/ Under Writer Melbourne, FL

Performed timely and accurate underwriting applications for mortgage loans submitted to the Bank to determine compliance with the banks requirements as well as the requirements of FNMA, FHLMC, the VA, the FHA, secondary market loan purchasers (the investors), the Federal Deposit Insurance Corporation (FDIC) and private mortgage insurers (PMI). Applied professional experience and judgment in a fair and objective manner in reviewing, evaluating application data to determine each applicants satisfaction of applicable criteria, including debt-to-income ratios, loan-to-value ratios, credit score, and property valuation, while assessing and identifying risk issues (including credit, collateral and legal risk) and the potential for fraud, analyzed and evaluated verification reports, including personal data to verify credit reports and tax transcripts from the IRS to confirm the applicants identity to validated the applicants information. Utilized skill and judgment in determining compensating factors applicable to particular applications.

Sun Trust Bank February 2007-July 2008

Data Entry Operator Orlando, Florida (Contract)

Short Term Assignment in which duties included: Accurately and efficiently processed a high volume of invoices within Sun Trust business management and quickbooks accounting system. Reviewed, matched and coded invoices, Budgeting, balanced sheet reconciliation within Microsoft Excel Collaborated with management on customer invoices and billing issues. Batched and Coded invoices, Recorded all cash activity on a daily basis. Additional duties were assigned as needed

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