Jason Green

ac2f4o@r.postjobfree.com

704-***-****

Summary of Qualifications

Excellent customer service, communication and interpersonal skills.

Well-organized and self-motivated.

Proven abilities to meet deadlines without sacrificing accuracy or quality.

Solid Microsoft Office Suite proficiency

Education

Bachelor of Science - University of Massachusetts, Amherst

Training

Graduated a two-month Mortgage Academy training course

Completed courses on Fraud Detection, Conflict Resolution, and Information Security

Professional Experience

Accenture Credit Services March 2016 – June 2017

Mortgage Analyst

Communicated with borrower(s), loan originator, vendors, and processing support management as required to ensure all parties were aware of loan status and any outstanding requirements

Experience in both Full Documentation and MHA Loans.

Ordered documentation required to complete verification of application information including credit report updates, appraisals, title reports, insurance, flood certifications, income, and asset verifications

Met daily, weekly, and monthly internally specified requirements surrounding successful follow up, task completion, and most importantly customer satisfaction

Worked as a team with sales and closing departments to ensure loans were being processed with attention to detail, accuracy, and within compliance of corporate policies

Aon Hewitt Sept 2013 – March 2016

Health/Pension Benefits Specialist

Responsibilities included: providing benefit education, conducting needs analyses, and selling/enrolling retirees into appropriate health and prescription drug plans.

Sold appropriate health and drug plans in an inbound call center environment.

Problem solving with participant to assist in selecting and enrolling in one or more insurance plans

Researched options in proprietary Aon Hewitt tool and elsewhere on the internet.

Demonstrated sustained confidence and resilience during challenging interactions.

Fully and accurately documented all conversations, emails and actions taken on each interaction.

Worked with customer service associates and enrollment specialists, assisting them with their work load during periods of high call volume.

Toyota Sept 2003 – June 2011

Finance Representative

•Reviewed and negotiated credit, interest rates, payments, and payoffs with prospective clients.

•Sold back-end products such as gap protection, warranties, and maintenance plans.

•Maintained all file paperwork as well as verified accuracy.

•Trained and managed teams in various financial aspects such as selling, negotiating, and customer-service.

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