Objective

Seeking the position of an Office Manager or Executive Assistant where my capability to provide excellent administrative support to a business owner, CEO or executive and to show my ability to understand instructions and work accordingly.

Summary

Having fifteen years of clerical experience, including Office Manager, Executive Secretary, Credentialing Compliance Coordinator and an Account Executive in industries including Business Services, Security and Commodity Brokers, Dealers, Exchanges, and Services and Motor Freight Transportation and Warehousing. Most recently, I have been working as an Office Manager at Leonard Cabinet Company. My skills and experiences include: accounts payable, accounts receivable, administrative support, bookkeeping, business development, business management, file management, finance, human resources, inventory management, marketing, materials management, meeting facilitation, Microsoft mail, paralegal, payroll processing, photocopier, policy analysis, pricing, quality control, QuickBooks, QB Online, real estate management, recruiting, risk management, and shipping. I hold a High School Diploma from Osborne High and multiple professional certificates.

Professional Experience

Office Manager

Leonard Cabinet Company, Douglasville GA

Responsible for the organization of office operations, procedures and resource to facilitate organizational effectiveness and efficiency

allocate available resources to enable successful task performance

co-ordinate office staff activities to ensure maximum efficiency

evaluate and manage staff performance

recruit and select office staff

organize orientation and training of new staff members

coach, mentor and discipline office staff

design and implement filing systems

ensure filing systems are maintained and current

establish and monitor procedures for record keeping

ensure security, integrity and confidentiality of data

oversee, design and implement office policies and procedures

analyze and monitor internal processes

implement procedural and policy changes to improve operational efficiency

prepare operational reports and schedules to ensure efficiency

co-ordinate schedules, appointments and bookings

monitor and maintain office supplies inventory

review and approve office supply acquisitions

handle customer inquiries and complaints

manage internal staff relations

maintain a safe and secure working environment

Business Administrator

PLOCC, Dallas GA

implementing business procedures

assessing employee performance

relating to customers

negotiating contracts

maintain professionalism in the work place

mediating staff issues

phone screen and pre-interview candidates

being a role model

motivate colleagues

brainstorm and improve procedures and services

prepare financial data services and reports

network with industry peers, competitors and prospective clients

promote and market (including vendor events and outings)

manage weekly budgets

attend business meetings, industry functions and event planning

Executive Secretary

Wholesale Gallery Inc, Hiram GA

Leads administrative support, attends daily meetings with or for department manager and maintains Wholesale accounts, agendas and charts.

Coordinate with office support members to assure that due diligence is completed during acquisition of new accounts, accurately and efficiently.

Keep accurate records and relay requested and required information to Supervisor and office members as needed such as invoices, purchase orders and new Wholesale accounts.

In charge of scheduling meetings, interviews, Wholesale account visits and customer follow ups.

Make customer service calls including collections, AR, BBB complaints and prospective customer calls as required.

Perform administrative duties such as processing new orders, data entry, customer notes and recordings and order office supplies.

Ensure departmental compliance with company pricing policies and procedures,.

Monitor brand marketing programs for effectiveness and compliance.

Receive and review daily reports, Wholesale and Drop Ship documents for audit and compliance and maintains Quick Book customer logs.

Also in charge of all filing, report and data entry tracking for new orders, handle customer complaints, enter credit card/billing records

Credentialing Compliance Coordinator

MicroBilt Corporation, Kennesaw GA

Point of contact for compliance department for a company that is a leader in risk management information for small and medium sized businesses, which included multiple services.

Several aspects which I was a part of included consumer credit report pulling, debt collection and skip tracing, background checks, tenant screening, security deposit replacements, public record reporting, Integra financial reports, bureau reporting and web services.

Compliance handled all official credentials from potential MicroBilt clients, performed regular audits on current files, gathered certificates, such as Secretary of State Verification, letter of intent and any written documents that qualified new and existing customers.

Data and factual information is collected that obtains, calculates and provides authentication for each customer to meet compliance standards.

Documentation allows the department to follow an ongoing validation.

Official identification is collected and kept on file such as a physical site inspection, letters, references, proof of business license, business cards, copy of a business check, and phone records which confirms the position and/or status for MicroBilt clients and their company.

Also assisted by inputting data in system, filed customer records, answered phones, faxed support and legal documents.

Account Executive

Citifinancial, Marietta GA

Provided community based lending services such as bill consolidation, debt refinancing, sales financing, home equity, home improvement, and personal loans which included title loans for collateral.

Key responsibilities include selling loans and insurance products, making recommendations of credit worthiness, closing the sale, recommending solutions to difficult delinquent accounts, performing administrative tasks such as cash drawer management, answer telephones, routine typing, filing, order supplies, handle mail, pay bills, and servicing accounts.

The following was included; evaluated loan applications, administered loan closings, completed training on auto financing, complied with Georgia real estate mortgages, home equity loans, unsecured loans, and consumer lending.

Company training also included all aspects of managing, lending, customer service and collecting, learned to build and maintain personal sales skills and business development, maintain a solid relationship with customers and my team, perform collections and adjustment activities, manage all cash drawers, handle petty cash, prepare bank deposits, process payments, prepare reports, type correspondence regarding auto and title documents, maintain client files, performed routine transactions, became an expert in recognizing a customer's need, and management trainee program consist of learning, developing, manage and operating a branch.

Legal Secretary

Law Office of Charles Gandy, Smyrna GA

Paralegal, managed two attorney's court calendar, answer phones, filing, accounts payable, accounts receivable, bookkeeping, handle petty-cash, prepare court pleadings, schedule mediations and depositions, maintain general office, prepared documents and legal packages for carrier services

Executive Secretary

FedEx Ground, Norcross GA

Senior manager secretary, managed front and back office, processed payroll, accounts payable, accounts receivable, managed reports and filing, scheduled meetings, dispatch drivers, performed data entry for shipping orders and invoices, arranged interviews, prescreened employment applications, in charge of inventory for outbound products and materials, including HazMat, in charge of shipping air, ground, freight, hazmat inventory, provided all administrative support to two senior level executives, ordered and distributed office and docking supplies, reported production to upper management, managed all aspects of the Quality Assurance dept.

Including recruiting, and training seasonal clerks, human resources assistant at times, also provided temp HR performances during District team leader's maturity leave (8+ month experience)

Skills

Accountancy, Accounts Payable, Accounts Receivable, Administration, Administrative Support, Analytical Skills, Billing, Bookkeeping, Business Cards, Business Development, Business Management, Charts, Creative Problem Solving, Credit, Customer Relations, Customer Service, Data Entry, Documentation, Fax, File Management, Finance, Financial, General Office Duties, Human Resources, Insurance, Inventory Management, Languages, Leadership, Legal, Letters, Lotus Notes, Management, Marketing, Materials Management, Meeting Facilitation, Microsoft Excel, Microsoft Mail, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-tasking, Next, Office Equipment, Paralegal, Payroll Processing, Photocopier, Policy Analysis, Pricing, Quality Control, QuickBooks, Real Estate, Recruiting, Reports, Research, Risk Management, Sales, Scheduling, Shipping, Supervisory Skills, Telephone Skills, Typing, Validation, Writing

Education

Chattahoochee Technical College Business Management, 2014

Chattahoochee Technical College Accounting Certificates, 2008

Chattahoochee Technical College Marketing Certificate, 2006

Osborne High Dual Enrollment/College Prep Diploma, 2002

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