Dorethea Contreras

**** ***** ***** **** **** A

Austin, Texas 78758

512-***-****

ac2f2h@r.postjobfree.com

CUSTOMER RELATIONS SPECIALIST

Over 15 years’ experience in customer relations

Both in person and phone assistance

Personable team member with exceptional written and verbal communication skills; ability to build rapport with customers and coworkers

Highly skilled in handling customers with professionalism and knowledge following company polices and standards

Ability to prioritize, delegate and motivate other employees; and multitasking

HIGHLIGHTS OF QUALIFICATIONS

Call Center Representative * Proper Phone Etiquette * Filing * Data Entry * Typing: 45 wpm

Technical Support * Processing Orders/Payments

Telemarketing * Cash Handling * Computer Proficient

Professional Experience

Group Home Leader

Community Choice Austin,TX 02/15-Present

Assist mental disabled clients in everyday living. Personal hygenine care, cooking, cleaning, and keeping daily activity logs. Assist with ordering medince, supplies for the house.

Customer Relations Specialist

NexusOP, Austion, Tx 07/09/16 – 09/10/16

Worked from Home taking inbound and making outbound calls for retention.

Aide

Gucci Home Health Austin,TX 07/14-Present

Assist clients with daily living activities. Running errands, laundry, cleaning and cooking.

Certified Nurse Aide

Retirement Nursing Center, Austin, TX 07/13-07/14

Assist with daily living activies. Assist with showers, cleainging rooms, assist with dressing, and personal hygenine.

Clerk Assistant

Staffmark, Austin, Texas 09/11-03/12

Assist office manager with mailers, package gift card orders, data entry of returned gift cards, and assist in other clerical duties within office.

Residential Aide

Oakwood Assisted Living, Stephenville, Texas 4/10-10/10

Assist Alzheimer's residents with daily living activities such as dressing, bathing, and feeding, cleaning, laundry; participate in activities and other task that needed assistance.

Office Manager

SameDay WI-Max, Austin, Texas, 10/08-01/10

Assisted with preparation for daily meetings, set appointments, assisted call center manager with phone representatives, greeted and assisted walk-in-customers, kept track of inventory, answered incoming calls to office, data entry, maintained employee records and time.

Customer Relations Representative

Quantum Digital, Austin, Texas 6/05-9/08

Managed 10 accounts on daily basis, set up arrangements, generated reports, and managed customer requests; answered questions about company services, order status, and other account information; walked potential customers through test spin of company website; assisted customers in using company's online design tool in order to customize orders; trained new employees regarding company policies and procedures stressing one call resolution

Clerk Typist/Sales

Spherion at Dell, Round Rock, Texas 4/04-1/05

Answered sales representative questions about quote/order polices and special accounts – adjust prices if necessary; trained new employees; answered inbound calls -transferred as needed; answer customer questions regarding order status or rebate information; constant use of MS Outlook, Internet, DOM'S and sales tools

Technical Support

E-Communication Advantage, Austin, Texas 6/03-4/04

Received and processed orders from customer to client; answered calls/emails from various accounts with questions regarding their services; assisted customers in removal of spy ware software; created daily reports; trained new employees on company policies and procedures

Education

1997 Lanier High School Diploma Austin, Texas

2013 Texas Covenant Education Restorative Aide Austin, Texas

2013 Texas Covenant Education EKG/ECG Interpretation Austin, Texas

2013 Texas Covenant Education Certified Nurse Aide Austin, Texas

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