PERSONAL INFORMATION

Kritika Timalsina

Address: */ * ********** ********, ********* Park

Phone No: 0-481-***-*** (Mob)

Email: ac2f1p@r.postjobfree.com

EDUCATION AND TRAINING

**** – 2015 Bachelor’s in Business Administration

Kathmandu College of Management (KCM), Kathmandu

2009 – 2011 Higher Secondary Education (+2)

Golden Gate International College, Kathmandu

1999–2009 School Leaving Certificate

Gyanodaya Bal Batika School, Lalitpur (Nepal)

PROFESSIONAL WORK EXPERIENCES

2016 (May) – 2017(June) Office Assistant – Save the Children International, Global Fund Project; Stationed at National Tuberculosis Center (Government Entity)

Organized Meetings along with National & International Workshops

Maintained essential meeting minutes with confidentiality.

Communicated effectively with internal and external National Tuberculosis Program’s stakeholders.

Handled high volume of telephonic inquiries and personal inquiries.

Prepared correspondence such as field reports, timesheets, newsletters, presentations, meeting minutes etc.

Manged National and International Logistics Support for all national and international delegates from organizations like WHO, KNCV, LHLI, World Bank, World Vision etc.

2014 (May) - 2016 (April) Customer Service Officer

Dibya Hospitality Pvt. Ltd.

Received and responded to customer service account inquiries on the facilities provided at Dibya hospitality (Pool, Spa, Sauna and Restaurant)

Provided information on Inquiries for booking and regarding other facilities.

Handled cash transactions and cash balancing

Identified and Liaised with customers and clients to fulfil their demands and needs to ensure customer satisfaction

Referred customers to appropriate services and representatives.

2013(Feb) -2014 (Mar) Admin and Account Assistant

National Labor Academy (NLA), Anamnagar

Maintained the documentation of Reports, filing system and record keeping; Corresponding, handling phone calls emails etc

Dealt with various clients and assist the officer in preparing reports

Maintained filing systems for accounting documents and vouchers

Processed and accounted for travel advances and related expense claims

Assisted in processing field financial reports and produce relevant reconciliations.

RELEVANT WORK-RELATED SKILLS

Communication and Team Player

Proficient knowledge in customer service and cash handling

Capable of demonstrating effective communication skills and work delegation at the workplace

Capable of working under pressurized environment whilst working as a team at work

Respecting and encouraging co-workers to express their opinions and ideas

Events Managed

Public Private Mix (PPM) Guideline and Manual Finalization Workshops

National Consultation Meeting on Global Fund Application for Tuberculosis

Focus Group Discussions between Tuberculosis Patients and Physicians

Childhood TB Guideline and Manual Finalization Workshop

Other Experiences

Participated as a student representative for South Asian Student Exchange Program in Japan (2008)

Worked as Teacher for a month at Janata Madhyamik Bidhyalaya (Public School) Gauribas-2 Gauridhada (2011)

Coordinator and Teaching Assistant in Entrance Preparation Classes conducted by Kathmandu College of Management (2014)

Computer Skills

Good Command of Microsoft Office tools and Google Applications.

REFERENCES

1) Dr. Sharat Chandra Verma 2) Dr. Suvesh Shrestha

Former Director TB Specialist – Global Fund

National Tuberculosis Center (NTC) Save the Children International

Kathmandu Nepal Kathmandu, Nepal

ac2f1p@r.postjobfree.com ac2f1p@r.postjobfree.com

3) Mr. Niraj Pudasaini

Operation Coordinator and Senior Accountant

Dibya Hospitality Pvt. Ltd.

Kathmandu, Nepal

ac2f1p@r.postjobfree.com

+977-****-*** 075

PERSONAL REFERENCES

1) Ms. Shufali Sherchan

Registered Nurse

St. George Hospital

Kogarah, NSW

ac2f1p@r.postjobfree.com

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