Customer Service Manager

Smokey J. Regan

** ********* **** *********, ** *6770

Cell: 203-***-**** ***********@*******.***

Extremely organized and detail-focused person with strong work ethics, who knows how to multi task, has a strong customer service base, and gets the job done with a good sense of humor.

Summary of Qualifications:

Over 25 years experience

Human Resources:

Policy & Procedure

Orientation

FMLA/LOA

Recruiting:

Interview

Background Check

Motor Vehicle:

Dealertrack

DMV Paperwork

Repair Billing

Office Professional

AlliedBarton Security Services – HR Generalist/Recruiter 2015

Provide support to employees and managers.

Complete data entry for change of status information on current employees.

Initiate and track FMLA, 30 Day Medical Leave & Military Leave

Review disciplinary/counseling statements.

Investigation of employee complaints to include payroll and recommendations on resolution.

Unemployment claims & Workers Compensation claims.

I9 Tracker, compliance, maintains employee files.

Employee appreciation program.

Supervise staff

Recruiting of new hire’s to include orientation, training and entering into employee system.

A Better Way Wholesale Autos - 2013

Capped Deals in Dealertrack

Accounts Payables/Receivables

oReconciled invoices to Credit Card Statements

oBody Shop quotes, tracking & payment

oSettled Parts Invoices with Core returns for credit.

Customer Service

CORT Business Services - District Administrative Manager 2005

Managed and administrated over 2 retail stores and 4 showrooms (155 employees). Performed monthly audits of stores and showrooms.

Manage all financial transactions, posting debits and credits, producing financial statements, and recording all transactions to include payroll. Prepared monthly management reports and financial summaries.

Generate bank deposits, verify and balance receipts. Create invoices and track overdue accounts. Generate customer account audits.

Credit Manage to include approval and background check.

Managed collections to reduce bad debt from 26% to 5.5% for $850k monthly revenue. Expense track district employees

Vendor/Client Contracts

The Syncretics Group - Office Manager/Executive Assistant 2000

Manage and maintain heavy calendar for CEO and Partners. Coordinate & manage logistics for seminar venues, personal events for CEO.

Prepare budget reports, summary reports for monthly financial meetings and all financial transactions to include; posting debits, and credits. Generate bank deposits, verify and balance receipts. Create invoices and track overdue accounts. Maintain all licensing and contracts for CEO and firm. .

Prepare confidential client summaries for consultants.

Manage performance programs to include training and development

Contact this candidate