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Administrative Assistant Customer Service

Location:
Fremont, CA
Posted:
September 21, 2017

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Resume:

Monique Baga

***** ******* ***** ******, ** *****

510-***-**** ac2exe@r.postjobfree.com

RESULTS-ORIENTED SENIOR EXEC. ADMINISTRATIVE ASSOCIATE

Accomplished and performance-driven Executive Administrative Associate with broad corporate experience and success in high technology, fast-paced environments. Innovative, dynamic, team-spirited leader with expertise in project management, complex applications, multi-faceted projects and operations on a global basis. Consistently exceeds targets and goals and is effective in delivering high quality assurance and customer service activities. Builds strong relationships with team members, management, clients and vendors.

Core Competencies

~ Procurement Plans ~ Project Management ~ Analytical Abilities ~

~ Detail Oriented ~ Complex Applications ~ Decision Maker ~

~Vendor & Supplier Management ~ Effective Collaboration ~ Excellent Communication ~

~Cross-Functional Capability ~ Problem Solving ~ Ability to Multi-Task ~

Professional Experience

Oracle Corporation (formerly Sun Microsystems), Santa Clara, California

World Wide Operations

Supply Program Manager (Commodity Management) 2013 - Present

Responsible for serving in a collaborative team environment in the management of select commodities. Effectively manage cost, quality, availability and technical requirements for all products during the entire lifecycle.

Recognized in performance evaluation as a leader who can effectively adapt, show levelheadedness and maintain a positive attitude and an open mind during changing processes.

Commended for collaborative team performance and excellent time management skills.

Recipient of one performance-based promotion.

Collaborates with engineering department on cost reductions, qualifying new suppliers, streamlining supply base,

Work with legal team on contract negotiations of master supply agreement, licenses and product award letters to Oracle terms.

Manage Packaging Commodity for all of World Wide Operations.

Support material escalations to locate authorized alternate supply source to ensure constant supply continuity.

Lead multifunctional teams including external manufacturers and sub-tier suppliers, to achieve World Class results through influence.

Strategic Buyer 2011 – 2013

Championed the negotiation and management of a regional supply base for worldwide corporate operations. Responsible for effectively interfacing between regional subsidies, suppliers and corporate finance team. On a daily basis, placed, expedited and conducted status updates on orders in accordance with Oracle’s global purchasing/finance policy.

Elevated to position via performance-based promotion; received “Exceeds Expectations” rating in 2012 performance evaluation for assuming and delivering upon greater responsibilities.

Received Employee Recognition Award for outstanding performance in 2012.

Engaged in strategic and tactical analysis and analyzed global spending trends in order to provide recommended cost saving opportunities.

Ensured compliance with operational policies and procedures and updated accordingly; identified opportunities to increase efficiency of current procedures.

Supervised cost, scheduling and scope of standard and nonstandard contracts as assigned.

Designed and presented training tools, which served to improve engineer effectiveness in the process of making material purchases.

Spearheaded the creation of training courses to instruct on purchase order process, Oracle policies and procedures and the acquisitions system for all engineers.

Upheld corporate policies and procedures; ensured a high degree of client satisfaction by maintaining organizational standards.

Program Coordinator 2000 – 2011

Effectively served all business unit programs and platforms for worldwide operations tooling. Tasked with supporting European, Asian and U.S. site operations product groups in all tooling activities.

Promoted to position based on previous positive efforts and outstanding results.

Successfully generated internal and external purchase requisitions for all tools and test equipment; allowed for efficient tracking of orders through lifecycle and issuing of asset tags.

Collaborated with finance department to accommodate and close all Capital in Process accounts; engaged in active process improvement efforts to ensure best practices.

Facilitated tooling process training and maintained website providing for ongoing updates.

Served as backup to Administrative Associate and delivered administrative assistance and support as needed.

Executive Administrator 1999 – 2000

Served the Vice President of High End Operations, Directors of Supply Management and ESPG Product and Network Systems Product Group. Championed and led scheduling measures, meeting coordination and HR duties, including filling open positions.

Managed new hire orientation processes, coordinated office relocation efforts and organized global travel arrangements.

Recognized for effective management and organization of 1999 company holiday party for Bay Area World Wide Operations involving 2,000+ employees.

Additional Career Experience

Raychem Corporation, Menlo Park, California

Executive Administrator – Electronics OEM Division 1998 – 1999

Administrative Associate – Circuit Protection Division 1997 – 1998

Administrative Associate – Thermofit Division 1993 – 1997

Administrative Associate – Wire & Cable Division 1988 – 1993

Recipient of three performance-based promotions.

Technical Skills

MS Office ~ Confluence ~ StarOffice Impress ~ StarOffice Writer ~ Star Office Calc

Oracle 11i(iProcurement ~ Agile



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