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Customer Service Administrative Assistant

Location:
Palmdale, CA
Posted:
September 21, 2017

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Resume:

CASEY ARCE

ac2exc@r.postjobfree.com • 661-***-****

SUMMARY OF QUALIFICATIONS

Excellent with organizational skills and comfortable with multi-tasking. Over ten years of successful experience working in accounting and administration. Bilingual in English to Spanish. Outstanding communication and interpersonal abilities Precise and consistent in day-to-day performance.

COMPUTER SKILLS

Knowledge and experience in using Sage, QuickBooks, Quickens, Windows XP Professional, Mac OSX, Mac OS 10.7.5. Permit Plus, EB Director Software, Prolaw, Legal Solutions, AS400, Vantage, Builder Trend, Stock Watch, and Lotus Notes, Also, proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).

EDUCATION

Bachelor’s Degree in Business Management (December 2017) University of Phoenix, Phoenix, AZ

Associate’s Degree in Business Office Specialist (June 2011) Antelope Valley College, Lancaster, CA

PROFESSIONAL EXPERIENCE

BOOKKEEPER Brit O. Smith, MD. Lancaster, CA

September 2007 – Current

Works directly with CEO of the company, prepares monthly financial reports, and balances petty cash

Manages tenants and tenant’s request

Manages several properties for owner and also acts as a lease administrator

Ensures lease agreements are up to date along with annual rent adjustments for tenants and CAM charges

Creates written correspondence as necessary with grammatical accuracy and attention to detail

Handles various aspects of check writing, general ledger, accounts receivables collection, and accounts payable

Proficient in reconciling bank statements, journal entries, and bank deposits

Generates data in to QuickBooks and verifies accurate records of accounts

ACCOUNTING CLERK Accountemps - Learn 4 Life, Lancaster, CA January 2017 – July 2017

Performed various general clerical duties; scanning, copying, filing, and open, sort, and distribute incoming mail; sort outgoing mail

Communicated with vendors, customers and colleagues

Processed bills, check request, expense reports, receipts and other documents

Ensured all documents are properly signed and distributed for approvals

Verified financial data in to Sage system (example: tax identification numbers, W-9’s)

Matched purchase orders, invoices, and packing slips

Resolved accounting issues and made sure all open PO’s were completed

Researched discrepancies and unauthorized purchases

ADMINISTRATIVE ASSISTANT Ultimate Staffing - Princess Cruises

January 2016 – April 2016

Processed all employee commissions for all the ships in the Boutiques department at the end of their voyages

Calculated all the Spiff Payouts for example vendors: Sophia Fiori, Swarovski, Majorica, Watches, Effy and other fine jewelry selection of brands

Prepared inventory audit emails for the ships for their high value, quarterly, and full-ship inventories and attached all open PO’s, Transfers In and Out of various ships, and RTV’s.

Audited all the ships that were full ship inventory per the Sarbanes Oxley compliance guidelines according to the deadlines

Researched incorrect employee Maps ID numbers for corrections

Corrected and resolved Excel workbooks-worksheet issues

Tracked all VIP guest monthly and entered them in Excel to track VIP monthly sales

Assisted the Retail Operations Director in developing spreadsheets to track how many lockers each ship had and their locations and other various projects

Scheduled meetings for all department staff managers

ADMINISTRATIVE CLERK Sage Staffing - City of Lancaster, Lancaster, CA

January 2006 – September 2006

Managed building and safety permit automation process

Scanned residential and commercial permits for engineering and building & safety department

Assisted in processing over 10,000 engineering plans for implementation into the EB Director document management suite software

Maintained various calendars in support of management staff

Prepared correspondence, mail, faxing, filing, and received Fed Ex packaging

Assisted the planning department with translation for the general public from Spanish to English with any questions concerning city policies and etc.

CREDIT REPORTING SPECIALIST I Countrywide Home Loans, Lancaster, CA November 2004 – October 2005

Answered phone calls, provided customer service to mortgagees on their credit history, faxed correspondence to consumers, and credit bureaus

Processed 90 or more loans a day and entered data in AS400 software for review of discrepancies and to make corrections on consumer credit reports per legal guidelines

Reported accurately and efficiently confidential information to the main credit associations and other business representatives to exchange credit information in a timely manner

Responded accurately and in a timely manner all pertinent information to customers per legal guidelines



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