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Manager Customer Service

Location:
Bengaluru, KA, India
Posted:
September 21, 2017

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Resume:

Covering Letter

Dear Sir,

I hereby attached my detailed CV towards any suitable position.

Currently I am working as Export Importing Cargo Inspector at Cotecna Inspection SA, Dubai for the last Two years

Previously I was working as Export Importing Cargo Inspector at SGS Gulf Limited at Dubai for a period of Three years.

Also I have experience as a Hotel management, at Hotel Gate Way Group, Cochin, Kerala, India.

Basically I have graduation in Bachelor of Arts. (BSC Graduate)

Expecting a favorable replies soon...

Thank you.

Regards,

Shameer Kelate

Mob: 0091 994-***-****

: 0091 988-***-****

Curriculum Vitae

SHAMEER KELATE

Mobile: 0091 994-***-****

: 0091 988-***-****

E mail: ac2ex3@r.postjobfree.com

CAREER OBJECTIVE

My objective is to pursue a career in a vibrant organization so as to be able to fulfill my goals, along with professional excellence and value-addition to my career through dedicated work, creativity and teamwork.

ACADEMIC QUALIFICATION

BSC - Graduation - Calicut University, Kerala, India - 2010.

Pre - Degree - Calicut University, Kerala, India - 2006.

SSLC - Board of Public examination, Kerala – 2004.

WGA - WEB Design APTECH University Kerala, India – 2010.

PGDCA – C-TEC University Kerala, India – 2005.

TALLY - C-TEC University Kerala, India – 2006.

COMPUTER LITERACY

WGA - WEB Design APTECH University Kerala, India

DCA - One year Diploma in Computer Application ( MS-Word, MS -Excel,

MS-Power Point)

Certificate of Proficiency in Computer Hardware & Networking.

Excellent exposure in handling MS Excel, Tally 0.9.Quick books.

Worked on operating systems like SAP-ERP, MIP, and Solomen etc.

LANGUAGES KNOWN

Good communication skills in English, Hindi and Tamil languages.

Fair command of Spoken Arabic language.

Mother Tongue : Malayalam

WORK EXPERIENCE

COTECNA Inspection SA, Dubai - UAE www.cotecna.com

Designation : Cargo Inspector Reporting to : Manager

Duration : 27th December 2014 onwards.

Job Description

To conduct Cargo surveys to include GC, bulk, reefer, liquid and all types of cargo out-turn.

To draft survey, hatch sealing / unsealing, bunker survey, suitability & Off hire / On hire condition Surveys.

To assist the Branch/Operation Supervisor and/or manager in development of the brand and delivery of the service to clients.

To conduct Ship’s Tanks measurement, sampling and inspections, Shore Tanks measurement and sampling.

To conduct Quantity calculation and reconciliation.

To assist CMA Documentation – Collateral Management Agreement.

To conduct SMA – Stock Monitoring Assessment at the third party locations.

To conduct Loss Adjusting inspection towards insurance claims.

To conduct Bulk draft survey and bunkering.

To conduct pre shipment inspection.

To conduct verification of conformity (VOC) inspection.

To assist Project Cargo loading, Discharge supervision, Container inspection.

SGS Gulf Limited, Dubai - UAE www.sgs.com

Designation : Cargo Inspector

Reporting to : Manager

Duration : 25th November 2011 - 25th December 2014

Job Description

To conduct Cargo surveys to include GC, bulk, reefer, liquid and all types of cargo out-turn.

To draft survey, hatch sealing / unsealing, bunker survey, suitability & Off hire / On hire condition Surveys.

To assist the Branch/Operation Supervisor and/or manager in development of the brand and delivery of the service to clients.

To draft survey, hatch sealing / unsealing, bunker survey, suitability & Off hire / On hire condition Surveys.

To assist the Branch/Operation Supervisor and/or manager in development of the brand and delivery of the service to clients.

To conduct Ship’s Tanks measurement, sampling and inspections, Shore Tanks measurement and sampling.

To conduct Quantity calculation and reconciliation.

To assist CMA Documentation – Collateral Management Agreement.

To conduct SMA – Stock Monitoring Assessment at the third party locations.

To conduct Loss Adjusting inspection towards insurance claims.

To conduct Bulk draft survey and bunkering.

To conduct pre shipment inspection.

To conduct verification of conformity (VOC) inspection.

To assist Project Cargo loading, Discharge supervision, Container inspection.

GATE WAY GROUP, Cochin, Kerala www.thegatewayhotels.com

Designation : Night Auditor

Reporting to : Front Desk Manager And Duty Manager

Duration : 27th JAN 2010 - 09th August 2011

Job Description

Night Audit

To run all night Audit reports and report to accountant, reservations manager General Manager when discrepancies are found.

To create check in packages.

To ensure all guests lift, lesson and rental vouchers are printed and incorrect check in package.

To check all daily audits and report to front desk supervisor. Duty Manager and Reservation Manager when discrepancies are found.

Front Desk

To check in and check out following all correct procedures.

To monitor all reservations and all bookings made as per the company policies.

To ensure high level of customer service is maintained at all times.

To take cash, credit card and debit card payments when necessary.

To answer and assist all incoming telephone callers to front Desk lines.

To assist guests with all questions and reasonable requests.

To ensure accurate information’s provided to all clients with respect to all big white and central reservations products.

To run daily end of shift audit reports and complete daily shift audit.

BSS Computer Collage, CALICUT, KERALA www.bharatsevaksamaj.net

Designation : Office Assistant

Reporting to : Admin Manager

Duration : January 2009 January 2010

Core purpose of Job

As an Office Assistant used to filling, typing, drafting, and answering phone calls, receive walk-in guests, schedule appointments, receive & answer emails

Job Description

Handling business correspondence

Distributing office communiqués

Taking messages and transferring calls

Faxing, scanning and copying documents

Drafting internal memos

Ordering office supplies and stationary

Handling petty cash

Performing administrative functions and operation team

Reporting to Admin officer or office Manager

Taking notes or minutes at meetings

Coordinating with team leaders in arranging Meetings and Admin pogrammers

Compiling contact lists

PERSONAL STRENGTHS

Have excellent communication skills with good command over Spoken & Written

Possess strong communication and analytical skills.

Good interpersonal abilities, with the ability to communicate and work with people from various nationalities.

Confident of completing the assigned tasks and to work as active team member.

Maintain a very good relationship with clients.

Quick learner and flexible to any situation and being able to work hard.

ADDITIONAL QUALIFICATION

Completed the Course of Fire Fighting, First Aid & Customer Care

Completed the Course of Risk Assessment Training

Completed the Course of HACCP Awareness Training (Hazard Analysis and Critical Control Points)

Completed the Course of ISO 14001:2004 Awareness Training

Good Working knowledge in SAP-ERP environment

PERSONAL INFORMATION

Nationality Indian

Age 27 years

Religion Muslim

Marital Status Married

Possessing Valid Indian and UAE Driving License

REFERENCES

Will be provided on request...

DECLARATION

I hereby assure that all the information furnished above is true to the best of my knowledge and belief.

Shameer Kelate.



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