Customer Service Sales

ABDUL RAHMAN MOHAMMED

Apt: *, **** Wilson Avenue West, North York, Ontario M3L1A8

Mobile: 647-***-****

E-mail: **********@*****.***

Summary of qualification

Certified: SAP (FI) ERP Central Component 6.0. EHP6 (Certificate ID : 001*******) Over 3 years of experience in SAP R/3, Information Technology, Procurement and Finance

Understanding in all phases of SAP R/3 implementation which involves Project Preparation, Business Blueprint, Integration Testing, Configuration, Unit testing, User Acceptance Testing, Test Scripts cutover activities, Post Go-Live support and solution manager

Good command over business process, cross functional and integration of FI with other modules such as Procure to Pay (MM) and Order to cash Cycles (SD)

Limited working knowledge in Controlling

LSMW in various projects for data uploads

Excellent communication and interpersonal skills. Proven ability to work independently and in team environments

Good understanding of Business Processes and a quick learner

Pursuing Certification in SAP Materials Management

Education Qualification

NAME OF QUALIFICATION NAME OF INSTITUTION YEAR OF PASSING

Supply Chain Management St. Lawrence College August 2015

International Business Management St. Lawrence College August 2014

Master’s in Finance Anwer-ul-uloom College March 2010

Bachelor of Commerce A.V.Degree College March 2008

Intermediate Chanakya Junior College March 2005

Schooling Cambridge High School March 2003

Computer Skills:

Operating Systems : Windows 2000/XP/Vista/Windows 7

ERP System : SAP R/3 ECC.4.6c /4.7/5.0/6.0/6.4

SAP Tools : Legacy System Migration Workbench (LSMW)

Microsoft Tools : MS-Office, Outlook

Accounting packages : Tally, Wings, Focus, MYOB and Anzio

SAP Finance and Controlling (FI-CO) Configuration Skills:

Financial Accounting: (FI) Enterprise Structure

•Configuration and customizing Company, Company code & Business Area

•Creating Chart of Accounts and GL account groups

•Define field status variant, Document type and no.ranges

•Maintain fiscal year and define posting periods

•Configuration of Global settings

•Configuration of Foreign currency valuation, Sales Tax/Purchase Taxes

•Define tolerance groups for GL accounts and employees (users)

•Creating GL accounts & general postings

•Document display and display account balances

•Creating hold document, park document and sample document

•Reversals: Individual, reversal of reversed document, mass reversals, cleared item reversals and account deferral document reversals

•Interest calculation and accounting principles

Accounts Payable: (FI-AP)

•Creating vendor account groups, number ranges and tolerance group

•Vendor master creation and document types and number ranges

•Define House banks

•Invoice processing and outgoing payment, Partial clearing and full clearing

•Check lot creation manual/automatic

•Manual check creation, check enhancement date, Issued/Unissued checks cancelation

•Advance payment to vendors- posting/ clearing

•Automatic Payment Program set up and run

Accounts Receivable : (FI-AR)

•Creating Customer account groups, number ranges and tolerance group

•Customer master creation and document types and number ranges

•Sales invoice posting, incoming payment, Partial clearing and full clearing

•Finance documents Global settings (Posting Keys, payment terms)

•Dunning and bill discounting

Asset Accounting and Bank Reconciliation: (FI-AM & BL)

Configuring of Asset Accounting, account determination, asset class, main asset and sub-asset

Determine depreciation areas in asset class and Depreciation methods and key

Main asset/sub asset master creation, posting

Depreciation run

Asset sale, transfer and scrapping

GL creation & define house bank

•Define posting keys and posting rules for check deposit

•Create and assign business transactions & Bank statements in Cash journal

Qualifications of Summary

Working at LASTMAN’S BADBOY as Purchasing Administrator from August 2016 to till date

Worked at Acklands-Grainger /Under Contract with SSCI from September 2015 to March 2016

Worked at E.I.Dupont as Procurement Specialist from 5th Sep-2011 to 16-Dec-2013

Worked for Franklin Templeton Investments as Associate from 10th Aug-2009 to 24th April 2010 as Senior Process Associate

Worked for HSBC as Customer Service Executive from 16th-Aug- 2007 to 17th- Dec -2008

Work Experience –Lastman’s Badboy

Communicating with suppliers to ensure on time product delivery; advise suppliers of

Rush orders and obtain product eta’s based on business needs; pending orders,

misinformation etc.

Establishing strong vendor relationships

Speak with suppliers to establish and review new product launches, product

discounts/pricing and product information kits

Asses sales trends and determine product shelf life based on previous patterns and

future projections while communicating with retails stores to obtain feedback

Work with internal technicians to locate products, address damages, and communicate

such information to suppliers to find a resolution

Review biweekly flyers for print ads; determine products to advertise; products to

discontinue and suggest concepts/themes for flyers

Coordinate with service team members to resolve customer issues on a timely basis and

communicate such information to senior management team members

Communicate all new information received from management to retail stores and ensure

policies and procedures are followed

Work Experience:

Client: Acklands-Grainger /Under Contract with SSCI September 2015 to March

Environment: ECC 6.0 FI, AP, AR, AA, MM and SD

Design of Enterprise Structure

Design and configuration of Master Data.

Creation of Training Material and Training of Project Team.

Configured and customizing G/L, A/R, A/P and B/R, A/A.

Configuration of setting for Down payment made & Down payment Request.

Configuring Manual Bank Statement & Electronic Bank Statement

Define Chart of Depreciation, Asset Classes

Creation of Depreciation Areas, Depreciation Keys

Configuring Tax on Sales & purchase & Withholding Tax

Configuration of account assignments.

Data-up load, by using ABAP designed BDC programs, Account assignment modules & LSMW.

Documented the processes using standard templates.

Imparted User-training on SD, MM and FICO processes.

Involved in Unit testing and Scenario testing and getting User Acceptance Test (UAT).

Work Experience -- E.I.Dupont

Acquiring material for the sites in the USA

Meeting the delivery dates as per site requirement

Expediting the order in case of rush delivery, Creating purchase orders for sites

Working with accounts payable team on pending invoices

Franklin Templeton Investments

Good at convincing customers and making irate customers calm down

Received lot of customer appreciations, appreciation cheque

Giving current status of active accounts

Resolving customer queries relating to Accounts

Providing current values of the investments

Advice customers on investments based on the investors’ expectations

HSBC

Approval of credit cards and updating, Increasing credit limit of the credit cards

Giving current information on the Active credit cards

Addressing team regarding the updates on the credit cards, Cancellation of credit cards

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