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Construction Customer Service

Location:
Solana Beach, CA
Posted:
September 21, 2017

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Resume:

Mariella Swain Resume Construction Services **** Confidential 1

Mariella Swain

ac2euk@r.postjobfree.com

858-***-****

EXPERIENCE

Experienced Director of Construction & Operations teams. Directed New & Existing Construction Plan Review Department.

Conducted thousands of Constructability Reviews on projects across the country including high-rise, multi-family & single-family

Expert in multi-family projects involving EIFS, building envelope waterproofing, podium decks, windows & fenestration failures

Experienced in Construction Systems (Good and Bad Practices), with emphasis in Quality Assurance and Risk Management during the design, construction and post construction processes

Experienced in training professional technical teams

Extensive experience in Forensic Architecture and Construction Defects case analysis, Field Inspections & Destructive Testing

Deposition Experience. Attended numerous mediations and experts meetings. SKILLS

Possess superior organizing, scheduling, planning skills and capable of handling multiple projects, adept in establishing and maintaining positive and strong working relationships with clients, contractors and project consultants

Proven results in reducing company expenses while increasing productivity, revenue generation and profitability

Excellent interpersonal communication skills. Accomplished in workshop presentations and customer service.

Computer skills include Windows, Excel, Project, Word Perfect, MS Word, PowerPoint, Photoshop EDUCATION

University of Buenos Aires – Buenos Aires, Argentina Masters Degree, Landscape and Urban Architecture, 1996 Catholic University Cordoba – Architecture Faculty- Cordoba, Argentina Masters US equivalent Degree in Architecture, December 1994 Graduated with Honors – Thesis: Recreational & Residential Architecture Fluent in English, Spanish and Italian

PROFESSIONAL EXPERIENCE

Independent Consultant Experience

Construction Independent Consultant

(Architectural & Construction Consulting Services) January 2012 – Present

Provide Consulting Services to CEO’s for Operations & Strategic Planning.

Provide consulting services for assigned Construction Projects, cases and claims.

Help prepare designated Expert for testimony along the life of the case.

Attend Field Inspections and Destructive Testing as requested.

Attend Mediations and Expert Meetings.

Review complex construction claims and provide expert analysis and technical research.

Prepare Expert Reports/Project Plans and Comprehensive Details Review

Manage Teams as needed

Clients include: MC Consultants, Inc. Carlsbad, CA, Consolidated Construction Services, Inc. Carlsbad, CA, CORE Consulting Services, Inc., San Diego, CA

Full Time Experience

Lombard Consulting Services, Inc., San Diego, CA June 2009 – January 2012

(Architectural & Construction Consulting Services) Senior Project Manager

Provide consulting services for assigned Construction Defects Litigation cases and claims.

Help prepare designated Expert for testimony along the life of the case.

Attend Field Inspections and Destructive Testing as requested.

Attend Mediations and Expert Meetings.

Review complex construction claims and provide expert analysis and technical research.

Prepare Expert Reports

Mariella Swain Resume Construction Services 2016 Confidential 2 MC Consultants, Carlsbad, CA May 2008 – Dec 2008

Construction Defects Litigation Consulting Services Technical Support Manager

Served as Technical Person in Charge (TPIC) on construction defect cases. Responsible for the life of the case and to help prepare designated expert for providing expert testimony.

Provided technical support for all experts, research and review/report writing on complex construction defect litigation matters

Creation of all technical construction defects data, testing and training the technical team.

Development of Forensic Site Inspections Software (Digital Field Data Collection).

Creation of comprehensive written reports in preparation for cost estimators.

Review of all technical documents and reports prior to client delivery or depository Quality Built Inc, San Diego, CA Nov 2004 – May 2008 Sister Company of Pacific Property Consultants

(Quality Assurance, Risk Management, Forensic Architecture & Construction Consulting Services to Builders) Director of Architectural & Technical Services Departments

Led Architectural Services Team, including supervision, management and coordination of all the aspects involved in the production and delivery of Forensic Technical Plan Review, Framer ID, Architectural Standard Details and Waterproofing Consultation on projects across the country and internationally to prevent construction defects litigation or claims.

Analyzed building systems failures to create seamless transfer of data and information regarding construction practices from client project site to Quality Built Information Network (QBIN®) and back to client management to reduce builder risk exposure.

Created an extensive standards detail library for sale to clients

Developed ISO 9001:2000 procedures for each department and led resultant improvement of all deliverables.

Trained and managed highly trained team with extensive and varied experience in construction litigation cases, including responsibility for continuing team education and training regarding current failure systems and construction defects for single family homes, mid-rise, high-rise and commercial buildings.

Implemented an “Independent Consultant” training program for production of Technical Plan Reviews and other deliverables.

Created a new system for plans organization tracking

Interfaced with Client and field questions on Forensic Plan Reviews and all Architectural Services Deliverables

Prepared CEO monthly Technical Trainings for Quality Built Technical Team, and Independent Contractors

Conducted trainings on construction defects, constructability, and proper detail preparation at Trade Shows & Seminars

Supervised all drafting and design projects.

Attended consultations and site meetings

Accomplishments

Increased department revenues over 1800% in first year of department supervision

Continue to maintain over 50% growth year to year, making the Architectural Services department the fastest growing and most profitable in the company

Increased and improved existing Plan Review checkpoints from 60 to 300 for each Level of Plan Review.

Built and trained team from 2 to 11 employees in less than 8 months period to deliver quality, profitable services Other Duties

Verify project billing, employee time and expenses

Create Annual Department Reports for Deliverables Summary, Goals and Department Achievements

Participate in Trade Shows and Company Seminars as speaker as requested

Cooperate with other Department Heads to help develop other departments products (i.e. Energy Saving Programs) Quality Built/Pacific Property Consultants May 2003 - Nov 2004

(Construction Litigation & Forensic Claims Division) Senior Project Manager/Inspector

Responsibilities Summary:

Construction Defects Litigation Cases Project Management. Inspections work included photographing and documenting potential construction defects and analysis of site destructive testing. Managed projects with technical expertise teams specializing in construction defects on: Exterior Insulation & Finish Systems (EIFS), Roofing, Framing, Sheet Metal, Waterproofing, Tile & Marble, Drywall, Glazing, Stucco, Finish Carpentry, and Concrete. Created complex trail strategies and repair scopes of work for numerous cases and help prepare designated Expert for testimony. Extensive work on presentations of pertinent materials during all stages of the litigation process.

Mariella Swain Resume Construction Services 2016 Confidential 3 Duties

Managed and coordinated all the Construction Defects Litigation Cases and supervised all team members and subcontractors related to the projects. Help prepare Principal Expert for testimony along the life of the case.

Lead construction defect and forensic analysis related to water intrusion and or building component failure.

Performed hundreds of Field inspections and intrusive testing (field work).

Lead Windows installation procedures and fenestration failure analysis including EIFS systems, Roofing, Waterproofing etc.

Prepared detailed repair recommendations and implementation of associated cost of repair.

Prepared subcontractor’s allocations and failure analysis per trade.

Attended Mediations during Litigation cases. Prepared Trial presentations depicting the major construction defects. Lombard Consulting Services, Inc., San Diego, CA February 2001 – May 2003

(Forensic Architectural & Construction Litigation Consulting Services) Project Coordinator & Architectural Inspector

Managed and coordinated Construction Defects Litigation cases in the San Diego office.

Help prepare designated Expert for testimony along the life of the case.

Attended numerous Field Inspections and Destructive Testing.

Coordinated projects with technical expertise team specializing in construction defects on: Exterior Insulation & Finish Systems

(EIFS), Roofing, Framing, Sheet Metal, Waterproofing, Tile & Marble, Drywall, Glazing, Stucco, Finish Carpentry, and Concrete. Analyze site destructive testing. Identify repetitive defects and separate those from individual anomalies.

Evaluated repair cost estimates prepared by attorneys and/or professional consultants; and prepare comparative estimates.

Extensive experience working on presentations in PowerPoint of pertinent materials during any stage of the litigation process, with representative damage site inspection photographs and descriptions. Corcemar S. A. / Juan Minetti, Cordoba, Argentina 1996 – 1999

(Largest Cement Manufacturer in Latin America)

Product Development Manager/Concrete Block & Marketing Department

Developed a complete line of 43 types of architectural concrete blocks.

Developed the Marketing Plan to launch new products into several markets.

Designed and managed the construction of the HOLDERBANK company booth at the biggest Architectural Expo in Argentina

(Fematec 98 Buenos Aires, Expocon 98 and Fico 98 Cordoba, Argentina).

Created the official Technical Manual for the Concrete Block Masonry (ASTM standard), and the marketing brochures of new products.

Design Department Manager and Building Control (Casa Kit Division), 1996-1998

Designed 12 Home prototypes with Concrete Masonry Block.

Developed the logistics of the construction of each prototype.

Researched and studied costing models and formalized lower project costs.

Managed customer service activities throughout the projects. PROFESSIONAL SPEAKING ENGAGEMENTS

“Managing Risk with EIFS in Single and Multi-Family” Presentation

Quality Built Construction Risk Management Conference, Aurora, CO. 2005

“Bulletproofing Construction Details” Presentation

Quality Built Construction Risk Management Conference, Aurora, CO. 2006

KTGY Architecture Firm, Orange County, CA. 2006

“High Risk Construction Issues in Mid-High Rise Construction” Presentation

Quality Built Construction Risk Management Conference, Denver, CO. 2006

“Product Demonstration NAHB 2007” Topics: Below Grade Waterproofing, Podium Decks, Windows and EIFS

National Association Home Builders, Quality Built Expo Booth, Florida, FL. January 2007

“What were they thinking” Architectural Mistakes Presentation

Quality Built Construction Risk Management Conference, San Diego, CA. August 2007 Mariella Swain Resume Construction Services 2016 Confidential 4 SEMINARS ATTENDED

Ninyo and Moore “Mold: Environmental and Geotechnical Considerations”, San Diego, CA

AIA Lunchtime Learning Units, “Fire, Life and Safety”, San Diego, CA

AIA Lunchtime Learning Units, “Dynamic Daylighting, made easy”, San Diego, CA

AIA Lunchtime Learning Units, “Future of the American Architect”, San Diego, CA

CSI San Diego, “Sealants & Adhesives for Prevention of Air and Water Infiltration”

CSI San Diego, “Finance: the Basics (Learn to Read and Understand Balance Sheets, Income Statements and Cash Flow Statements)”

CSI San Diego, “Causes and Solutions for Water Vapor Transmission in Concrete Slabs”

CSI San Diego, “Below-Grade and Plaza Deck Waterproofing”

CSI San Diego, “The Role of Air & Water-Resistive Barriers in the Building Envelope”

Sustainable Design and LEED®, Incorporating Practical Sustainable Design Into Your Building Projects

AWCI EIFS Examination Class & Seminar, San Diego, CA OTHER

Tile Consultant Certification, CTC: Ceramic Tile Consultant - Institute of America CTIOA.

Completed several courses on design with emphasis in concrete products and buildings.

Studied Italian in Italy -Universita per Stranieri, Perugia. Italy 1992.



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