AIYANA M. MCCOY

San Francisco, CA

ac2etz@r.postjobfree.com 415-***-****

Objective: To obtain an Administrative Assistant position in a health care establishment, and the opportunity to grow and advance.

Skills /Qualifications:

Proficient with medical terminology and EPIC and APEX software

Familiar with manual and electronic claim processing of private disability and workers’ compensation forms, pre-authorization and pre-certification forms, HCFA -1500 forms, UB-92, ICD-9 CPT-4 and HCP coding

Experience with Centricity Practice Solution (EHR)

Experience:

Intake & Billing Clerk/Medical Records, Bay view Substance Abuse Services San Francisco, CA 10/2015-Present

Responsible for intake of all new clients who enter the program of the Substance Use Disorder Services. Schedule appointment in person or over the phone for clients as required, manage and maintain the programs Person of interest list enrolling for services, guest clients data entry, and collect urinalysis

Prepare initial chart (medical Records) documents for new clients. Performs computer data entry for all substance use disorder treatment services.

Perform chart (Medical Records) revision and chart filing. Assist in the development of client fee schedules and payments arrangements as required. Answer and transfer telephone calls, and provide other clerical duties as necessary.

Administrative Assistant, Tenderloin Neighborhood Development Corporation/Pacific Coast Staffing

San Francisco, CA 09/2015-10/2015

Data Entry; assembly of certified mailing assignment.

Update Reasonable Accommodation forms, send letters regarding moves, updates or any changes

Mailing or posting updates within the apartment units.

Telephone Operator, Yellow Cab Co San Francisco, CA 12/2013-05/2015

Answering the telephone, placing orders (over 300 calls per day). Orders for pickups right away and for 24hrs reservation.

Updating customer’s information, correcting information and adding new information (Data entry).

Provided customer service estimates for the coast of rides, how to get to locations and from location. Questions regarding time of travel, checking on orders and canceling orders, updating customers orders that are already in the system.

Kenneth Associates Staffing Agency, Various Positions/Locations,

Patient Service Representative, St. Luke’s, CPMC Hospitals, San Francisco, CA 10/2013-10/2013

Assist with preregistration for influenza clinic by reviewing completed forms with patient, and providing post-inoculation advice.

Coordinate communication between patients, family members, medical staff and administrative staff.

Maintain knowledge of community services and resources available to patients, and refer patients to appropriate health care services or resources.

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Explain policies, procedures, or services to patients using medical and administrative knowledge.

Receptionist/Medical Records Clerk, St. Luke’s, CPMC Hospitals, San Francisco, CA 11/2012 – 01/2013

As Receptionist in Medical Records Department, answered phones and transferred calls to appropriate staff person

Checked and forwarded staff voicemails and picked up and dropped off mail

Worked with patients to honor record requests and worked with doctors and staff in order to review patient charts

Processed all medical record requests using MS4 Health Information System and input data into FotoMed

Pulled charts for copy services and released medical records to patients, providers, doctor’s offices and subpoenas

Receptionist/Medical Records Clerk, California Pacific Medical Center, San Francisco, CA 9/2012 – 11/2012

Utilized EPIC in order to review Release of Information requests from insurance agencies, private practices, hospitals, and subpoenas and prepared patient chart for photocopy services

Used PCIS Health Information System in order to verify patient admittance or release dates from hospital

Worked with IBEX to obtain Emergency Room records for Worker’s Compensation requests

Located charts using 3M Soft Med for scanning charts in and out of hospital, and worked with OTTR Transplant for charts related to kidney, liver and heart transplants

Located charts using Site of Care application for newborn babies and new mothers

Honored chart requests via fax through EPIC and via email through MS Outlook

Answered phones and checked voicemail for requests for records and returned patient calls to confirm requests

Medical Administrative Assistant Intern, UCSF/SFG Hospital, San Francisco, CA 4/2012 – 8/2012

Completed four-month internship with Family and Community Medicine, as part of the EXCEL Training Program and utilized coding skills, as well as assisted department where needed.

Performed data entry by tracking employees’ influenza vaccinations and tracking prescription pads distributed to providers

Supported Family Community Medicine (FCM) Teen Clinic at Mission High School by making phone calls to participants and supporters, preparing paperwork, and organizing participants on the day of the event

Performed coding for FCM department by ensuring diagnostic codes, license numbers and NPI numbers were correct for billing purposes.

Assisted in assembling survey packets for seminars and preparing out going letters for patients

Sorted mail throughout the FCM Department and faxed and made copies of any documents provider and staff needed

Reorganized documents and files for providers and staff, and transferred calls or took messages for FCM employees

Medical Records Clerk, Glide Foundation, San Francisco, CA 2007-2010

Responsible for front desk duties, prepared invoices for medical records, created memos, letters and other documents, and distributed incoming correspondence related to medical records

Used attention to detail to perform accurate and timely data entry into the practice management system (PMS), updated data on existing clients

Used communication and customer service abilities to coordinate and monitor appointments (via telephone, in-person and computer)

Created and maintained medical records, performed daily charting and auditing as well as assisted in chart preparation and maintenance of client file chart and test results

Prepared and issued billing for requested medical records from outside sources and clients, collected co-payments

Education

City College of San Francisco, CA, Present

EXCEL (Excellence through Community Engagement and Learning) Medical Administrative Assistant Training, 2012

Bryman College of San Francisco, San Francisco, CA, Diploma, Medical Insurance Billing and Coding, 2003

Mission High School, San Francisco, CA, High School Diploma, 1999

Contact this candidate