Office service clerk
Resume:
Kimberly
Lane
Kimberly L ane
Alba, T X 7 5410
ac2esy@r.postjobfree.com
Skills
● Google A pps, W ord, E xcel, P owerpoint, Q uickbooks, O utlook
● Operate f ax a nd c opy m achines
● Detail o riented
● Exceptional c ustomer s ervice s kills
● Able t o m ulti-task
● Proficient i n g enerating m onthly, q uarterly a nd y early r eports
● Coordinated p roject t eams a nd m eetings
● Processed p ayroll a nd a ccounts r eceivable
● Achieved p roject g oals
Experience
Personal C are G iver - P atient C are
April 2 015 t o M ay 2 017
● Provide c ompanionship
● Ensure p atient i s s afe
● Prepare a nd f eed m eals
● Maintain p atient’s h ygiene
● Give d aily a nd n ightly m edications
● Light h ousekeeping
Sign S ervice - P ayroll S pecialist
November 2 014 t o A ugust 2 016
● Maintained c ontractor’s r ecords
● Processed p ayroll c hecks
● Created m onthly a nd y early r eports
● File 1 099’s a t t he e nd o f t he y ear
● Create a nd s end m onthly b illing
Alorica - I nbound S ales
April 2 013 t o O ctober 2 013
● Answered i nbound s ales c alls
● Provide c onsumer w ith i nformation c oncerning D irect T V
● Provide e xceptional c ustomer s ervice
● Resolve c ustomer c omplaints
● Up s ale p roducts
Lu v n L earning C DC - D irector/Teacher
July 2 009 t o S eptember 2 011
● Created T eacher a nd P arent H andbooks
● Responsible f or m aking s ure c enter p assed a ll i nspections
● M anaged S taff
● Coordinate/facilitate m eetings a nd o ff s ite t raining
● Processed p ayroll c hecks
● Filed q uarterly a nd y early p ayroll a nd b usiness t axes
● Maintain e mployees a nd c hildren’s r ecords
● Taught P re-K
● Observe a nd a ssess c hildren’s a chievements a nd g oals
● Developed a nd i mplemented c urriculum t hat f ollowed N AEYC s tandards
● Ordered a ll s upplies f or t he c enter
Van A lstyne I SD - T eacher
August 2 008 t o J une 2 009
● Taught P re-K
● Developed a nd i mplemented c urriculum t hat f ollowed N AEYC s tandards
● Observe a nd a ssess c hildren’s a chievements a nd g oals
● Conducted p arent/teacher c onferences
Sandcastle P rivate S chool - T eacher
February 2 007 t o J uly 2 008
● Taught P re-K
● Developed a nd i mplemented c urriculum t hat f ollowed N AEYC s tandards
● Observe a nd a ssess c hildren’s a chievement a nd g oals
● Conduct p arent/teacher c onferences
● Drove s chool b us
United A merican I nsurance C ompany - S enior C ustomer S ervice R ep January 2 005 t o F ebruary 2 007
● Answered 1 20+ i nbound c alls p er d ay
● Corresponded w ith c ustomer b y l etter, f ax a nd p hone
● V erify b enefits a nd c laims
● Resolve c ustomer c omplaints
● Offer M edSup p olicies
● Supervisor b ack u p
● Monitor C SR c alls
● Train n ew C SR’s
Childrens L ighthouse C hild D evelopment C enter - T eacher May 2 004 t o N ovember 2 004
● Toddler T eacher
● Develop a nd i mplement a ge a ppropriate c urriculum
● Observe c hildren’s d evelopment a nd m ilestones
● Conduct p arent/teacher c onferences
Aegon F inancial S ervices - Pending C lerk, A ccounting C lerk, P olicy Conservation, C ustomer S ervice R ep., C ustomer R elations, B illing S ystem Analyst
September 1 983 t o A pril 2 004
● Data e ntry o f a pplications a nd p ayments
● Processed r efund c hecks
● Balance a ccounting r eports
● Filed a pplications w ith a ppropriate d epartment
● Process r efunds
● Balance a ccounting r eports
● Outbound c alls t o p olicyholders t o c onserve b usiness
● Correspond b y p hone, m ail a nd f ax
● Answered 1 20+ c alls p er d ay
● Verify b enefits a nd c laim p ayments
● Process A CH a nd c redit c ard p ayments
● Resolve e scalated c ustomer c omplaints
● Research b illing i ssues
● Resolve b illing i ssues
● Analyze b illing s ystem
● Test a nd s et u p b illing f iles
● Maintain b illing f iles a nd r eports
● Communicate e ffectively w ith o ther d epartments
● Attend p roject m eetings
Education
Christian W omen’s J ob C orps o f T yler / C ertificate o f G raduation Collin C ounty C ommunity C ollege, P lano, T X / A ssociate o f A pplied S cience Lewisville H igh S chool / G ED
Honors/Awards
Kappa D elta P i, I nternational H onor S ociety, 3 .8 G PA Phi T heta K appa S ociety
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