SUMMARY

Steve is a leader with **+ years of innovative, energetic experience within manufacturing and financial services industries. Steve is an experienced coach and has a proven ability to drive business and organizational transformation through thoughtful strategic planning and well-managed program implementation.

Workforce Planning

Strategy Development

Change Management

Sales & Operations Planning

Client Service

Value Chain Optimization

PROFESSIONAL EXPERIENCE

CAPITAL ONE 2012-Present

Richmond, VA

Sr. Manager, Head of Associate Experience, 2015-Present

Leading Talent and Culture Development activities for Commercial Banking Operations.

Improved associate engagement by >20% through implementation of rewards, associate development and culture building programs across an organization of >900 employees distributed across 27 sites.

Managing a team of 45+ associates in the development and implementation of associate programs.

Implemented management development programs improving manager satisfaction by 9 percentage points.

Sr. Manager, Commercial Operations Chief of Staff, 2012-2015

Program lead, leadership coach and facilitator supporting Operations executives and their strategic plans. Service integration lead for all performance reporting, projects and improvement initiatives.

Designed and facilitated Talent Management activities for the Treasury Services organization.

Delivered 7% year over year efficiency, $1.2MM savings, through the development and implementation of process, outsourcing and technology enhancement programs.

MEADWESTVACO 2007-2012

Richmond, VA

Sr. Manager, Global Inside Sales Operations, 2011-2012

Accountable for customer service/inside sales for the Americas, Europe, South Africa and Asia Pacific regions.

Redesigned the organization, implemented associate scorecards and expedited customer issue resolution to improve client experience >5%.

Achieved $10MM additional sales through design and implementation of online sales portals.

Manager, Supply Chain Operations, Food SBU, 2008-2011

Led, in a B2B environment, customer service, planning, scheduling, inventory analysis and distribution to execute service strategies for the Americas and Africa region. Designed and implemented customer supply chain solutions.

Improved client satisfaction by over 10% through service improvement program.

Implemented retail store framework supply program driving record region sales of $80MM.

Increased cash flow by $10 million by decreasing inventory 31% through renegotiated client inventory agreements.

Sr. Consultant, Operations Business Excellence, 2007-2008

Internal consultant and leadership coach to SBU Leaders. Program manager for business unit improvement assessments.

Facilitated the development of over 100 key account plans and trained 35+ sales leaders in strategic account management.

Completed pricing, cost and marketing analysis to deliver $8MM additional profit to the Food and Beverage business unit.

PHILIP MORRIS USA (ALTRIA) 2001-2007

Richmond, VA

Manager, Manpower Planning & Scheduling, 2006-2007

Managed planning organization for the facility and served as primary labor relations contact for maintenance unions.

Leveraged relations with unions to reduce 3rd step grievances by over 90%.

Developed and implemented overall plan to drive planning headcount from 16 to 11 through the implementation of process redesigns, enhanced planning systems and role realignment.

Senior Business Analyst, 2004-2006

Project Manager for significant capital projects, lead resource for manpower planning initiatives, and capital/expense budget administrator for the facility.

Designed and developed process infrastructure to supplement hourly staff with seasonal surge capacity resulting in a yearly savings of $1.6MM.

Developed facility staffing models to successfully maintain operations through a simultaneous high retirement rate and major facility closure.

Managed $33MM Capital and Expense projects’ budget to within 2% variance each year.

Project Engineer, 2001-2004

Project Manager for construction, product and technology development projects under $1MM.

EDUCATION

Virginia Commonwealth University, MBA focus in HR Management

Virginia Commonwealth University, BS in Chemical Engineering

Six Sigma Green Belt Certified

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