Sharon Mclean

**** ******* ****** ********* ** **216 ● 704-***-**** ● ac2ehs@r.postjobfree.com

Experienced front-line supervisor able to direct and coordinate the activities of clerical, administrative, support staff, and retail personnel.

Resource management Customer oriented Analytical and critical thinking

Organizing and planning Time management Supervisory decision making

Resolve conflict negotiation Relationship management Complex problem solving

Coaching and development Office and administrative Verbal and written communication

Professional Experience

All Uniform Wear Charlotte, NC present

Assistant Store Manager

Opening and closing of store

Direct and supervise employees engaged in sales, inventory control, reconciling of cash receipts

Ensure excellent customer service

Special orders

Examine merchandise to ensure that correctly priced while authorizing payment and processing

merchandise returns to prepare for end of day reconciliation.

Embroidery for school uniforms and or scrub uniforms

Fallas Stores Inc. Charlotte, NC 2009 – 2016

Assistant Manager

Direct and supervise employees engaged in sales, inventory control, and reconciling of cash receipts.

Resolve customer complaints while maintaining corporate policies and procedures that resulted in the reduction of customer complaints by 50%.

Train and evaluate personnel in sales, merchandise marketing activities, and customer conflicts resolution while increasing sales by 35%.

Examine merchandise to ensure that correctly priced while authorizing payments and processing merchandise returns to prepare for end of day reconciliation.

Active in enforcing safety, health and security procedures and increased workplace safety by 45%.

MDA Lending Solutions Charlotte, NC 2007 - 2009

Vendor Management Coordinator

Maintained records, collected data and information, and responded to customer’s questions or concerns.

Collected information about vendors relative to payment methods, company information and entered data into the order entry system.

Reviewed orders for completeness according to reporting procedures and forwarded incomplete orders for further vendor processing.

Allstate Insurance Charlotte, NC 2006 - 2007

Customer Reporter Administrator

Reviewed insurance policy to determine coverage and prepared insurance claim forms, associated documents, and reviewed information for completeness.

Organized work with office automated systems using computers to enter, access, search and retrieve data.

Cititrends Stores Inc.

Assistant Store Manager Charlotte, NC 2005 -2006

Directed and coordinated activities involving the sale of manufactured products and increased sells by 65% while creating positive customer perception.

First Quality Mortgage Inc.

Production Analyst Gastonia, NC 2003 -2005

Processed pre-qualifications submitted to Loan Officers, Appraisers, and closing Attorneys.

Education

Belmont Abbey College enrolled in the Bachelor’s Degree Program in Business Administration

American Business and Fashion Institute – Diploma in Fashion Merchandising and Retail Management

Wachovia Securities – Certificate in Broker/Dealer Knowledge

Information Technology - Computer Literate within a Microsoft Windows software environment:

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