ZAKIYA WILLIS

**** ***** ***** **. *******, IL **608

773-***-**** ~ ac2ehk@r.postjobfree.com

PROFESSIONAL SUMMARY

A healthcare professional seeking a position where I can utilize my strong work ethic with an reputable organization that will provide the opportunity for professional growth.

PROFESSIONAL EXPERIENCE

Psychiatric Rehabilitation Service Coordinator, Generation at Columbus Park, Chicago, Illinois 02/17-Present

Preparation of care plans and MDS assessment to each individual needs of residents with case load of 20

Monitor and redirect behavior with 1:1 individual counseling and redirect as needed

Assuring resident that one is safe and respect residents rights, make necessary referrals with input with the input of all team members

Patient Registration, Cook County Hospital, Chicago, Illinois 09/15-02/17

Ensure all papers are properly filled out and input into system

Perform insurance data entry and answering telephone

Enter and verify that all patient demographics and billing information correctly entered/verified at time of check in

Schedule, cancel, and confirm patient’s appointments and tasks for clinic

Homemaker, Healthcare Plus, Chicago, Illinois 12/14- 09/15

Monitors patient condition by observing physical and mental condition, intake and output, and exercise

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands

Updates job knowledge by participating in educational opportunities

Patient Registration, Mercy Hospital, Chicago, Illinois 06/11 – 04/14

Prepared and completed insurance verification for commercial insurance

Completed and/or update registration forms for Patient Registration system

Answered patient inquiries and concerns, re-directing to proper staff when necessary

Patient Registration, Our Lady of the Resurrection, Chicago, Illinois 02/08 - 05/08

Provided insurance verification for commercial insurance

Assisted patients in completing or updating registration forms for Patient Registration system

Answered patient questions and concerns in a timely and effective manner

Medical Biller & Coder, Cook County Hospital, Chicago, Illinois 12/06 - 03/07

Utilized Medisoft software for accurate data entry and reporting

Accurately reviewed and verified copayments for insurance purposes

Administrative duties including but not limited to answer and transfer calls, copy and fax documents

Properly filed and retrieved medical files for superior staff

Provided superb customer service by answering clients questions and concerns in a timely and effective manner

EDUCATION

Bachelor of Applied Science Degree - Healthcare Management, Westwood College, Chicago, IL 10/2010

Medical Billing/Coding Diploma, Banner Institute, Chicago, IL 03/2006

CNA Certificate, Oliver Harvey College, Chicago, IL 06/2001

Medical Billing & Office Assistant Certificate, Career Academy, Chicago, IL 01/2000

Electronic Medical Records, Dialysis Tech Training Center, Chicago, IL 04/2013

SKILLS

Medical Front Office - Medical Terminology, Insurance Guidelines/Terminology, ICD-9/CPT-4/HCPCS Coding

UB-92/CMS-1500/IDPA 2360 Claim form, Medisoft & Medical Manager billing software, Insurance claim reimbursement

Problem solving - Resolves in-depth queries in a methodical manner independently and with fellow employees to find appropriate resolutions, efficiencies and high level of quality

Planning and organizing - Refined planning and organizational skills that balance work, team support and informal responsibilities in a timely and professional manner

Systems knowledge – Windows XP, Nebo, Ndas Software, Matrix Care and Microsoft Office Applications 97/2003 & 2007

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