Customer Service Medical Assistant

Rochelle Lowe

**** ***** **. #***, *******, FL **321

Phone: 347-***-**** E-mail: ***********@*****.***

Strengths and Core Competencies:

Ability to organize, prioritize and work under extreme pressure

Problem analysis, use of judgment and ability to solve problems efficiently

Proficient multitasking skills

Familiar with Real Estate

Human Resources knowledge and procedures

Knowledgeable and experienced in background investigations

Supervisory skills and experience

Comprehensive understanding of compliance and safety

Strategic thinker with a proven track record of handling complaints and resolving issues

Consistently meeting deadlines and objectives

Knowledgeable in Criminal Justice Standards/Crime Scene Technique and Procedures

Exceptional Customer Service and Communication Skills over the phone and in person

Experienced in working from home (remotely)

Public Interaction

Switchboard Operator

Team Collaboration

Medical Terminology

Knowledgeable of HIPAA

Dispatcher

CPR Certified

MS Office

EDUCATION

Keiser University, FL

2016-Current Online (B.S. in Public Safety Administration)

Keiser University, Ft. Lauderdale, FL

2013-2015 (A.S. in Crime Scene Technology 3.65GPA)

Real Estate License, [2017 Pending]

Concealed Weapon Carrier, [2017-Pending]

G4S, Licensed Security Officer, [2015]

Delray Beach Police Department, Ride Along, [2015]

Lauderhill Police Department, Ride Along, [2015]

Broward County Courthouse, Attended Several Criminal Case Trials, [2014]

WPB Medical Examiner Office, Toured Facility &Viewed Full Autopsy Procedure, [2014]

Emergency Management Institute (FEMA), Hazardous Material Handler, [2014]

Texas A&M Engineering Forensic System, Certified Death Investigator, [2014]

Sanford Brown Institute, Ft. Lauderdale FL, Medical Assistant Diploma, [2011]

Mary Seacole Vocational, Ft. Lauderdale FL, Patient Care Technician, [2009]

Nursing Unlimited, Miami FL, Certified Nursing Assistant, [2009]

Professional Profile

G4S Secure Solutions (Security), Fort Lauderdale, FL

Human Resources Specialist, In-Office/Remotely [03/2015-05/2017]

Supervisor for clerical employees

Efficiently and effectively conduct extensive recruiting, schedule, and interview active and inactive military officers, current and retired law enforcement officers, and all other civilians to fill transit/ unarmed/armed security officer’s positions

Assist with the hiring process: background checks, psych and SOP testing(Proctor), E-Verify, drug screening and physical

Thoroughly investigates employee’s complaints, safety, harassment, discrimination, and other types of complaints

Assist HR manager with orientation for new hires

Conduct employee disciplinary/corrective action including terminations and exit interviews

Draft letters and memos

Create new and update existing job requisitions for posting

Fingerprint new hires for state security licenses

Ensure all security officers security licenses are valid and within compliance with the law

Participate in local job fairs and hiring events to attract experienced and qualified candidates

Responsible for all sensitive and confidential documents

Conducts audits on employee’s records and records management

Respond to employee’s issues and questions in a timely manner

Assist Office Manager with inventory control

Provide employee records to law enforcement background investigators

Log and Input tri-rail fare invasions and citations

File Worker’s Comp Claims, Prepare documents and employee(s) files for case investigation

Input, view, manage information and make changes to new hires and existing employees in PeopleSoft

Answer multiple phones lines and perform daily office duties(Switchboard)

NR Mobile Labs, Fort Lauderdale, FL

Mobile Phlebotomist, 09/2015-Current

●Perform blood draws and collect specimen from assigned patients in Broward, Dade, and WPB County

●Transport patients’ lab work to laboratory facilities in a timely manner for processing

●Data Entry

LabCorp, Hollywood, FL

Specimen Accessioner, [08/2014-12/2014]

Processed laboratory specimens (blood, urine, stool, sputum, etc.)

Memorial Hospital West, Pembroke Pines, FL

Patient Care Associate, [04/2013-08/2014]

Monitored and recorded patient’s vital signs

Phlebotomy and specimen collection

Cleaned, dressed, toe tag, and placed deceased patient’s in a body bag

Assisted assigned nurse with patient’s wound care and dressing (Adults, Geriatrics, and Bariatrics)

South Florida OB/GYN Services, Ft Lauderdale, FL

Medical Assistant, [08/2011-03/2013]

Demonstrated ability to work in a high patient volume area; record vital signs on patients

Performed extremely high accuracy in venipuncture, injections, and finger sticks daily

Delivered accurate and timely collection and processing of laboratory specimens

Assisted physicians with in/outpatient procedures

Process documents for medical reviews

Assisted physicians in maintaining accurate records of patients and their blood samples

Ensured proper labeling of specimens and record date and responsible for medical supplies inventory

FL Heart & Vascular Care (HCA), Margate, FL

Medical Assistant (Intern), [05/2011-06/2011]

Measured vital sign, weight, and height

Prepared treatment rooms for patient examinations, keeping the rooms neat and clean

Perform EKG & Orthostatic on adults and geriatrics

Assisted with stress test

Performed INR testing

Performed general office duties such as answering telephones, taking dictation, scheduling appointments and insurance verifications

Maintain inventory log for medical supplies

Refilled prescriptions

Sanford Brown (School), Ft. Lauderdale, FL

Medical Assistant Program [09/2010-07/2011]

Almost Family, Ft. Lauderdale, FL

CNA, [01/2009-08/2010]

Assisted patient with daily living activities

Administered injections

Accompanied patient to all doctor’s appointments

Monitored and reported any changes to assigned nurse

Mary Seacole Vocational (School), Fort Lauderdale, FL

Patient Care Technician [04/2008-06/2008]

Nursing Unlimited (School), Miami, FL

CNA Program [03/2008-05/2008]

Cross Country Home Services, Sunrise, FL

Dispatcher/Client Specialis (Call Center), [08/2007-03/2008]

Worked fast paced environment dispatched and scheduled technicians for homeowner’s appliance repairs

Corresponded with clients via email and over the phone regarding policy changes

Coldwell Banker, Ft. Lauderdale, FL

Office Administrator [02/2006-09/2006]

Assisted Real Estate/Broker Agents

Attended weekly meetings for updates on MLS

Maintained office supplies & inventory control

Technion Call Center, Tamarac, FL

CSR, Team Leader, QA, HR Recruiter, [05/1998-07/2005]

Took incoming calls for billing, cancellations, account management, and retention

Performed Upsell

Responsible for a team of ten customer service/sales agents

Efficiently provided coaching, training, performance reviews for team of agents

Listen to agents calls to ensure that the quality standards are being met

Responsible for recruiting and on-board hiring process

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