Customer Service Administrative Assistant
Resume:
SANNY REY P. BROWN
**** * *** * **** Creek, IN **365
******@*****.***
Objective: To secure a full time position in a professional business settings. Specialties
Keyboarding +55wpm
Bilingual
Areas of Skills
Administrative
• Office Management
• Customer Service
• File Management; (Electronic, Alphabetical and Chronological order)
• Inventory/Organization
• Process Various Reports
• Abstracting Medical Records
• Medical Terminology
• Appointment Scheduling
• Mailing
Software
• MS Office Program: Excel, Word and PowerPoint
• MS Access
• QuickBooks
• Medical Office Software (MOSS)
• Citrix
• TMW (Transportation Management Software)
• Oasis
• Ariba
• ComData
• Xata
• RapidLog
Coding
• ICD-9-CM Codes
• CPT Codes
• HCPCS Level 2 Codes
• GL Coding
• Utilized and followed coding systems to organize products
• Located product using coding systems
• Verified product prices
• Proficient in numerical and alphabetical codes
Billing
• CMS-1500 Claim Forms
• Processing & filing medical insurance claims
• Medical insurance claim reimbursement
• Accounts Receivable/Payable
• Reconciliation
• Auditing
• Payroll
• Process Invoices
• Expense, Revenue & Reclass Accruals
Education, Training, & Certifications
Purdue University North Central– Technical Certificate in Administrative Medical Specialist/ Medical Billing & Coding
NHA Certification – Certified Billing & Coding Specialist/Certified Medical Administrative Assistant Undergraduate- Bachelor of Arts, Major in Sociology
- Bukidnon State University, Philippines
Diploma - Baliwagan National High School, Philippines Employment Experiences
Administrative Assistant II- United Parcel Services (UPS Freight Truckload)
- 1900 Whirlpool Dr. La Porte, IN 46350
- 01/12/15 - 08/19/2017
Areas of Responsibilities:
Performed general administrative & operation duties to a busy transportation company that provides a logistics services.
• Ensured data integrity using TMW (Transportation Management Software) (e.g. employees, tractors & customer’s profile).
• Processed employees weekly payroll, employees’ reimbursement, customer’s weekly billing & company’s invoices.
• Provided assistance on the daily operation (e.g. drivers route coverage, tractors coverage, answering correspondence to the customer, dispatched drivers, monitored in & out equipment & answered outbound & inbound phone calls & etc).
• Handled various reports including: Monthly Expense, Reclass & Revenue Accruals, Hours of Service Violation Report, ComData Fuel Monthly Reconciliation Report, Penske Aging Invoices Report, Drivers Daily Tracking Sheet & Daily Penske Rental Equipment Log Report.
• Followed up and processed aging invoices (e.g. third party invoices).
• Assisted employee’s/driver’s work orientation.
• Order office/safety supplies.
• Maintained office file management.
• Mailing
Temporary Agency Assignments
Assigned by Cor-Tech, LLC to work for UPS Freight Truckload Administrative Assistant I- United Parcel Services (UPS Freight Truckload)
- 1900 Whirlpool Dr. La Porte, IN 46350
- 01/2014- 01/09/15
Areas of Responsibilities:
Performed general administrative duties to a busy transportation company that provides a logistics services. Trained one on one by the Implementation Manager and working closely with the Operation Manager.
• Ensured data integrity using the TMW (Transportation Management Software).
• Ensured employees pay and process payroll reports by weekly.
• Closing the customer’s orders with an average of 200 plus a week. Processed the customer’s billing by weekly.
• Processed company’s invoices.
• Processed monthly reconciliation reports.
• Established and maintained office filing management (electronic and paper files).
• Following-up paperwork’s issues with the employees. Ordering office supplies.
• Assigned and dispatched employees. Monitored and fixed TotalMail and D2link issues, monitored in- service and out-service units.
• Mailing
• Answered inbound and outbound phone calls.
Assigned by Spartan Staffing to work for Dwyer Instruments Inc. Office Assistant -Dwyer Instruments Inc.
-102 Indiana Highway 212 Michigan City, IN 46360
- 08/2013-12/2013
Areas of Responsibilities:
Assisted the Executive Administrative Assistant, in various administrative supports in a busy engineering firm. Provided various clerical supports, to Marketing and Engineering departments.
• Maintained data integrity using Microsoft office program.
• Retrieved and updated data’s for company’s products.
• Maintained office file management; alphabetical and chronological filing.
• Compiled files for company’s global territory locations, company’s global customer and potential customers.
• Compiled company books; including company products and manual instructions for engineering customer service department.
• Involved and able to work in a fast-time framed projects.
• Understand and familiar with company sensitive security policies. Secretary/Accounting Assistant (Part Time) - R.L. Brown Construction Services, Inc.
- 2010-2014
Areas of Responsibilities:
Assisted the business owner to manage the Bookkeeping and provided various help.
• Processed billing transactions and invoicing customer using QuickBooks software.
• Maintained account Payable/Receivable/Reconciliation.
• Assisted business owner to a project site; took photos and measurements.
• Involved in basic interior design consulting.
Order Processing Clerk (Direct Hire) - HarperCollins Publishers, La Porte, IN 46350
-11/2008 - 10/2009
Areas of Responsibilities:
• Utilized and followed coding systems to organized products.
• Filled customers order.
• Inventory.
• Located product using coding systems.
• Verified product prices.
• Proficient with numerical and alphabetical codes. Volunteer Experienced
IU Health La Porte hospital- 03/2013-08/2013
I volunteered at the local hospital to gain work experience. I worked for three different departments
(Customer Service department, Pharmacy department and Foundation department). I assisted the receptionist, provided customer service for the patients. I also, assisted the clerk in pharmacy department, including labeled medicines, stocking and re-stocking medicines, distributing medicines in different departments, handled biohazards and etc. Also, I provided help for the Foundation department and worked under the direct supervision of Development Manager, and Executive Vice President/COO. I was involved in fast time-frame projects.
References Available on Request
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