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Customer Service Administrative Assistant

Location:
South Bend, IN
Posted:
September 20, 2017

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Resume:

SANNY REY P. BROWN

**** * *** * **** Creek, IN **365

219-***-****

ac2egg@r.postjobfree.com

Objective: To secure a full time position in a professional business settings. Specialties

Keyboarding +55wpm

Bilingual

Areas of Skills

Administrative

• Office Management

• Customer Service

• File Management; (Electronic, Alphabetical and Chronological order)

• Inventory/Organization

• Process Various Reports

• Abstracting Medical Records

• Medical Terminology

• Appointment Scheduling

• Mailing

Software

• MS Office Program: Excel, Word and PowerPoint

• MS Access

• QuickBooks

• Medical Office Software (MOSS)

• Citrix

• TMW (Transportation Management Software)

• Oasis

• Ariba

• ComData

• Xata

• RapidLog

Coding

• ICD-9-CM Codes

• CPT Codes

• HCPCS Level 2 Codes

• GL Coding

• Utilized and followed coding systems to organize products

• Located product using coding systems

• Verified product prices

• Proficient in numerical and alphabetical codes

Billing

• CMS-1500 Claim Forms

• Processing & filing medical insurance claims

• Medical insurance claim reimbursement

• Accounts Receivable/Payable

• Reconciliation

• Auditing

• Payroll

• Process Invoices

• Expense, Revenue & Reclass Accruals

Education, Training, & Certifications

Purdue University North Central– Technical Certificate in Administrative Medical Specialist/ Medical Billing & Coding

NHA Certification – Certified Billing & Coding Specialist/Certified Medical Administrative Assistant Undergraduate- Bachelor of Arts, Major in Sociology

- Bukidnon State University, Philippines

Diploma - Baliwagan National High School, Philippines Employment Experiences

Administrative Assistant II- United Parcel Services (UPS Freight Truckload)

- 1900 Whirlpool Dr. La Porte, IN 46350

- 01/12/15 - 08/19/2017

Areas of Responsibilities:

Performed general administrative & operation duties to a busy transportation company that provides a logistics services.

• Ensured data integrity using TMW (Transportation Management Software) (e.g. employees, tractors & customer’s profile).

• Processed employees weekly payroll, employees’ reimbursement, customer’s weekly billing & company’s invoices.

• Provided assistance on the daily operation (e.g. drivers route coverage, tractors coverage, answering correspondence to the customer, dispatched drivers, monitored in & out equipment & answered outbound & inbound phone calls & etc).

• Handled various reports including: Monthly Expense, Reclass & Revenue Accruals, Hours of Service Violation Report, ComData Fuel Monthly Reconciliation Report, Penske Aging Invoices Report, Drivers Daily Tracking Sheet & Daily Penske Rental Equipment Log Report.

• Followed up and processed aging invoices (e.g. third party invoices).

• Assisted employee’s/driver’s work orientation.

• Order office/safety supplies.

• Maintained office file management.

• Mailing

Temporary Agency Assignments

Assigned by Cor-Tech, LLC to work for UPS Freight Truckload Administrative Assistant I- United Parcel Services (UPS Freight Truckload)

- 1900 Whirlpool Dr. La Porte, IN 46350

- 01/2014- 01/09/15

Areas of Responsibilities:

Performed general administrative duties to a busy transportation company that provides a logistics services. Trained one on one by the Implementation Manager and working closely with the Operation Manager.

• Ensured data integrity using the TMW (Transportation Management Software).

• Ensured employees pay and process payroll reports by weekly.

• Closing the customer’s orders with an average of 200 plus a week. Processed the customer’s billing by weekly.

• Processed company’s invoices.

• Processed monthly reconciliation reports.

• Established and maintained office filing management (electronic and paper files).

• Following-up paperwork’s issues with the employees. Ordering office supplies.

• Assigned and dispatched employees. Monitored and fixed TotalMail and D2link issues, monitored in- service and out-service units.

• Mailing

• Answered inbound and outbound phone calls.

Assigned by Spartan Staffing to work for Dwyer Instruments Inc. Office Assistant -Dwyer Instruments Inc.

-102 Indiana Highway 212 Michigan City, IN 46360

- 08/2013-12/2013

Areas of Responsibilities:

Assisted the Executive Administrative Assistant, in various administrative supports in a busy engineering firm. Provided various clerical supports, to Marketing and Engineering departments.

• Maintained data integrity using Microsoft office program.

• Retrieved and updated data’s for company’s products.

• Maintained office file management; alphabetical and chronological filing.

• Compiled files for company’s global territory locations, company’s global customer and potential customers.

• Compiled company books; including company products and manual instructions for engineering customer service department.

• Involved and able to work in a fast-time framed projects.

• Understand and familiar with company sensitive security policies. Secretary/Accounting Assistant (Part Time) - R.L. Brown Construction Services, Inc.

- 2010-2014

Areas of Responsibilities:

Assisted the business owner to manage the Bookkeeping and provided various help.

• Processed billing transactions and invoicing customer using QuickBooks software.

• Maintained account Payable/Receivable/Reconciliation.

• Assisted business owner to a project site; took photos and measurements.

• Involved in basic interior design consulting.

Order Processing Clerk (Direct Hire) - HarperCollins Publishers, La Porte, IN 46350

-11/2008 - 10/2009

Areas of Responsibilities:

• Utilized and followed coding systems to organized products.

• Filled customers order.

• Inventory.

• Located product using coding systems.

• Verified product prices.

• Proficient with numerical and alphabetical codes. Volunteer Experienced

IU Health La Porte hospital- 03/2013-08/2013

I volunteered at the local hospital to gain work experience. I worked for three different departments

(Customer Service department, Pharmacy department and Foundation department). I assisted the receptionist, provided customer service for the patients. I also, assisted the clerk in pharmacy department, including labeled medicines, stocking and re-stocking medicines, distributing medicines in different departments, handled biohazards and etc. Also, I provided help for the Foundation department and worked under the direct supervision of Development Manager, and Executive Vice President/COO. I was involved in fast time-frame projects.

References Available on Request



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