ASHLEY DIAZ-REINHARDT

*** ********* *** 215-***-****

Cheltenham, PA 19012 ac2efq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Entry-level pharmacy technician highly motivated to launch career in this field and am currently pursuing PTCE certification through the PTCB. Known for strong organizational skills and attention to detail. Great verbal and written communication skills. Extremely responsible, dependable, and punctual individual who takes pride in accomplishing goals.

EDUCATION

The Pennsylvania State University, Abington, PA Graduation Date: 4 May 2012

B.S. Business Administration, Management & Marketing Option

Penn Foster Career College, Online Graduation: 8 August 2017

Pharmacy Technician Career Diploma

EXPERIENCE

CVS Store #2156 – Philadelphia PA 120 hours (July-Aug. 2017)

Pharmacy Technician Internship

Retrieved, counted and measured drugs and capped and uncapped vials and bottles.

Strictly maintained customer and patient confidentiality.

Entered new patient profiles and prescriptions into medication input software system.

Provided friendly customer service at prescription drop-off and pick-up counters.

FHS – Financial Health Services, Blue Bell PA December 2015-Present

Activity Log Processor

Review and process caregiver activity logs (time slips) for payment.

Maintain high level of processing activity logs while still being accurate.

Manage sensitive data while upholding compliance standards.

Collaborate with team members to ensure proper processing of activity logs if there is any issue in a timely manner.

Philidor Rx Services, Hatboro PA April 2014 – November 2015

Customer Service Representative Call Agent (April 2014-April 2015)

Answer inbound calls and make outbound calls when needed.

Collect patient info and accurately enter in multiple-based applications

Service existing accounts; process orders and determine charges on products requested.

Manage and respond promptly to difficult customer situations in a manner that meets their needs.

Data Entry Clerk (April2015 – November)

Analyze and process patient info such as Rx and demographics; enter Rx into new or existing patient profile.

Communicate cross functionally with other departments about patient Rx and doctor info.

Assist supervisors with helping new hires and taking lead when needed.

Bath Fitters Inc., Bensalem PA July 2013- September 2013

Outside Event Representative/Mall Representative

Generate leads from people in market.

Provide friendly customer service.

Be knowledgeable about product and services.

Kmart, Bensalem PA June 2009-February 2010

Customer Service Representative

Trained new customer service employees to function independently within a team framework.

Handled problems or complaints in an appropriate manner while focusing on customer satisfaction.

Maintained a high level of pride in the store’s appearance and organization.

Accurately processed transactions and handled cash receipts in a busy atmosphere.

Provided friendly, helpful customer service to all store guests.

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