Laura J Zotian

Cranford NJ ***** - Phone: 516-***-****

ac2eet@r.postjobfree.com

Professional Skills

• Experienced in personalized communication and customer/vendor relations for large music industry manufacturers.

• Excellent reputation for integrity with over 300 domestic and foreign clients.

• Proficient in creative problem solving, project management and instinctive networking/PR.

• Energetic, proactive service oriented team player with ability to work independently.

• Skilled in Database Management, MS Office Suite, AS-400, ISO9000, ProClarity, PeopleSoft, SalesPort, Filemaker, QuoteWerks, Social Networking.

Experience

Customer Relations / Artist Relations / PR

• Developed loyal relationships as direct liaison with dozens of manufacturers and factory representatives, distributors and sales representatives as well as numerous endorsees, artists and managers to promote the company and its products

• Facilitated a daily average of 100 orders, return authorizations, credits and invoices, and provided samples and product information

• Increased productivity by coordinating manufacturing orders with production departments for three divisions of large manufacturers daily

• Streamlined multiple price structures, freight charges, and delivery schedules via air and ocean freight and directed warehouse staff and freight carriers for domestic and foreign shipments

• Expedited work flow by working with credit managers and Accounts Receivables departments to release orders for shipment

• Insured client satisfaction by assisting consumers and dealers with orders, warranty issues, complaints, product inquiries and diligent follow-up

• Trained new staff and co-workers in customer service procedures and AS400.

• Promoted artists, shows and merchandise sales, increasing social media visibility by 35% – 650%

Sales Support

• Consulted to 25 priority accounts in all aspects of purchases including: order entry, pricing, lead times, shipping, and custom products

• Coordinated and distributed trade show schedules, sales/pricing information and promotional mailings

• Compiled and updated daily, weekly and monthly open order/back order reports

• Increased visibility by promotion at numerous industry trade shows and online

• Assigned sales leads and initiated follow up communication to a sales force of 12

• Arranged and confirmed conference calls and meetings for Sales VP

• Updated multiple manufacturers pricing records

Project Coordinator / Executive Assistant

• Managed Project and Sales Coordination, Scheduling, Pricing/Quotes

• Prioritized and expedited work flow by working with credit manager/Accounts Receivables department to schedule installs and release orders for shipment

• Monitored and coordinated all project work for audio installs and repairs

• Insured client satisfaction by assisting clients and dealers with orders, warranty issues, complaints, product inquiries and diligent follow-up

• Assigned sales leads for site surveys and initiated follow up communication with clients

• Arranged and confirmed conference calls and meetings for Sales VP

• Organized and updated multiple manufacturers pricing in QuoteWerks

Executive Tour Manager

• Arranged all advance hospitality needs for food, beverage, and dressing rooms for events and performances.

• Secured bookings for events and performances at clubs and festival as well as radio interviews

• Handled all guest lists, guest seating, Meet & Greet schedules, set lists, backstage and after-show passes for events with attendance of up to 1800 people

• Managed dressing room security and protocol

• Cued 10 band members and crew of 20 for stage entrance

• Advanced hotel check-in and room lists for band and crew members

• Inventoried and sold merchandise at shows

• Maintained online show schedule for artist website and ReverbNation

Employment History

• Co-host, Blues on the Run – WFDU 89.1, Fairleigh Dickinson University, Teaneck NJ – 8/2016 – 10/2016

• Audio Incorporated, Roselle Park NJ – Executive Asst., 2012 – 2016

• Christine Ohlman & Rebel Montez, New Haven CT – Website calendar updates/PR /Street Team leader - 2009 - present

• Korg USA, Melville NY – Customer Service Representative, 2010-2011

• Hain-Celestial Group, Melville NY – Customer Service Representative, 2008-2010

• The Alexis P. Suter Band – Tour Manager, 2008-2009

• The Fab Faux Inc. - Hospitality/Tour Manager, 2007-2008

• D’Addario & Co., Farmingdale NY - OEM/Private Label Customer Service Representative, 2004-2007

Education

• Kaizen Technologies, Edison NJ – Project Management / PMP Candidate, 35 PDUs 2017

• Union County College / Business Institute, Elizabeth NJ – Certified, Soft Skills

• Nassau Community College, Uniondale NY

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