Nicholas Henkey

*** **** ****** ****, ********, California 91740

626-***-****

ac2ee5@r.postjobfree.com

nicholas-henkey.com Visit on LinkedIn

BUSINESS ANALYST

Qualifications Profile

Highly analytical, success-driven, and solutions-focused professional with well-rounded experience in business and marketing analysis,

sales operations, project management, and information technology; encompassing risk mitigation, IT resource inventory management, and

business case development.

Concept-to-execution driver with proven adeptness in gathering, documenting, and analyzing business requirements, as well as driving

high-quality, under budget, and timely completion of projects. Expert at overseeing operational strategies, and leading corporate-wide

project implementations toward company and sales growth. Recognized for strategic and proactive management approach in identifying

complex solutions and coordinating team efforts to achieve smooth and productive operations. Equipped with excellent communication and

interpersonal skills to build strong relationships and work collaboratively with vendors, clients, and other professionals of all

levels.

AREAS OF EXPERTISE

Technology Solutions Delivery

Software Development Life Cycle (SDLC)

Resource Planning

Computer Networking

Python Scripting

Data Warehousing

Client Services and Relations

Continuous Process Improvement

Strategic Planning and Implementation

Staff Supervision and Training

PROFESSIONAL EXPERIENCE

Ignite Design and Advertising, Ontario, CA

Production Manager Mar 2015–Present

Closely collaborate and facilitate weekly meetings with the Accounts Team responsible for timeline and cost control to streamline

project planning process and ensure under budget and timely project completion

Prepare schedules for the Production Team, develop contingency plans, and generate weekly reporting process regarding time spent on

projects to monitor costs

Implement emergency recovery plans and strategies including crashing and fast-tracking, as well as standard cadence to reporting

cycles to aid Account Teams on project planning and prevent budget overruns

Coordinate with the chief financial officer (CFO) on medium-term technology roadmap including phone system, data archives, and

eventual migration of on-site server to a cloud service provider

Facilitate weekly meetings to secure client interests with available resources and proper level of attention, productive time

maximization, and overtime reduction of projects

Career Highlights:

Played an integral role in reducing production costs by 7% and organizational blind spots by executing process redesign on

documentation to integrate redundant reporting

Significantly improved archive retrieval process by coordinating with the lead developer in extracting and loading all information

into centralized archive location, thus enabling easy access for non-technical users

Drove efforts in overhauling archival data loss through long-term solutions for risk mitigation including cloud backup solutions

Worked closely with the cloud phone provider and sales and technical staff in implementing a new phone system with zero downtime;

consequently mitigating risks of an onsite server and enabling the required deployment of conference room phone for group meetings

America Chung Nam, City of Industry, CA

Marketing Analyst Jun 2014–Feb 2015

Provided weekly report to monitor inflow of waste paper purchases for verification of volume tracked company needs

Aided the senior management in identifying targets and constraints of the Purchasing Department by collecting team monthly forecasts

Acted as liaison between buyers and Quality Assurance (QA) Department to resolve disputed shipments of subpar commodities, as well as

between buyers and Logistics teams to reduce supplier charges for missed shipments

Efficiently conducted root cause identification of logistics issues and created mitigation strategies to strengthen partnerships

Employed adeptness in leveraging strategic planning skills through the following initiatives:

Overland logistics planning in coordination with the Trucking Department to guarantee proper alignment of plan and volume with

logistics vendors

Ocean logistics planning with the Booking Department to secure enough ocean containers in local markets in providing services to

suppliers

Closely interacted with the chief executive officer (CEO) in defining and testing initiatives against key performance indicators

(KPIs) for the Purchasing Team

Career Highlight:

Effectively assisted in resolving slow response times on purchase orders within internal processes through data analysis and

hypothesis testing, as well as presenting findings on the conflict to the management, team, and Booking Department to determine long-

term solution

Kumho Tire USA, Rancho Cucamonga, CA

Business Analyst Sep 2011–May 2014

1. Initiated the design of Sales and Marketing plans of necessary products, volume targets, and dealers for sales success, which

delivered products to growing distribution channels

2. Made use of unique data points from internal and external sources to measure success of sales and marketing initiatives

3. Executed forecasting of inventory availability of the largest clients through availability timeline of on hand, on water, and in

production goods

Actively collaborated with the following departments:

Purchasing Department to request hot item production and determine root causes of inventory shortfalls

Sales and Marketing departments to recommend appropriate alternative action, including substitutions on inventory depletion at the

Kumho and client D.C. level

Career Highlights:

Thoroughly assessed market data and sales trends to design the 2014 sales and marketing strategy, resulting in attainment of 25%

market share increase, which included the following responsibilities:

Identification of dealers in specific markets and creation of long-term volume objectives for clients

Facilitation of training activities to the Sales Team on new growth-based messaging and deployment of new dealer contracts

Significantly attained 30% increase on purchases through the following:

Generation and presentation of a business case to streamline the submission of secondary dealer purchase

Management of a task force for the enhancement of speed and efficiency of facilitating the Kumho Tire associate dealer program to

create an associate dealer portal for primary and secondary dealers

Education

Master of Science in Information Technology, May 2017

California State University Fullerton, Fullerton, CA

Graduated cum laude

Bachelor of Arts in Business Economics, Minor in Political Science, May 2007

University of California Riverside, Riverside, CA

TECHNICAL SKILLS

Microsoft Office Suite Microsoft Excel Microsoft Projects C# MS SQL Server Debian Linux MySQL ERP Systems

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