Erica Newgard

Mandan, North Dakota *****

ac2ee3@r.postjobfree.com • 701-***-****

Qualifications Profile

Articulate professional offering expertise in program development, teambuilding, and workflow management; seeking to partner with an organization with a shared value for academics and community engagement.

Effective communicator, quickly responding to and resolving complex problems, and addressing situations without judgement to support families and promote community wellness.

Able to evaluate situations and implement strategic plans that enable the development of a shared vision and mission pertaining to the achievement of safety and security objectives.

Lead positive change from within utilizing skills to evaluate business operations and implement improved processes to support the achievement of business objectives.

Passionate education advocate committed to the academic success of individuals, consistently driving continuous improvement efforts and supporting the creation of challenging and inspiring curricula.

Professional Experience

KELLINGTON AND OSTER, PC, Bismarck, ND

Administrative Assistant, 07/2017-Current

Training to be a Legal Assistant; Obtained my Notary (Expires September 2021). Provided complete support to the Law firm with case management and deadlines; Drafting documents to file with the courts while maintaining contact with clients.

ND HUMAN SERVICES CHILD AND FAMILY SERVICES, Bismarck, ND

Program Specialist (Temporary), 01/2017-05/2017

Provided complete support to the department, managing workflow and assisting with case management; completed all tasks and resolved issues working within the parameters of policies and procedures, and worked within the department to improve processes and drive objectives.

Key Contribution:

Processed criminal background checks for ECS, Foster Care and Adoption processes; coordinated with multiple departments and state agencies including FBI and BCI to compile criminal history.

MORTON COUNTY CORRECTIONAL CENTER, Mandan, ND

FTO (Field Training Officer) Correctional Officer, 2013 2017

Maintained order, enforcing rules and regulations to ensure inmates acted in an orderly way; arbitrated disputes between offenders, initiated disciplinary action, and performed inspections (searching for contraband, weapons and illegal items).

Key Contribution:

Provided comprehensive support, completing all assignments in a timely manner; supported counts, coordinated and controlled offender traffic, and accurately completed paperwork.

Maintained compliance with standard operating procedures; oversaw incident and medical reporting, booked and released inmates, and administered medications.

Received a Life Saving Award for quickly responding to an emergent situation and saving an inmate’s life, while maintain safety and security of the inmate’s and facility.

ND HUMAN SERVICES – MEDICAL SERVICES DIVISION, Bismarck, ND

Administrative Assistant (Temporary), 2011 2012

Provided administrative support, managing data entry tasks; completed assignments in a timely manner while providing accurate, quality work that was in alignment with company policies and procedures.

Key Contributions:

Prepared various memos, mailing letters, and reports; completed work ensuring compliance with standard operating procedures and confidentiality policies.

Assisted administrators with special projects and assignments regarding Women’s Way, fraud cases, psyche, and service limits

MANDAN PUBLIC SCHOOL DISTRICT, Mandan, ND

On-Call Custodian / Lawn Care, 2011 – 2012

Maintained lawn care and facility cleanliness, completing daily, weekly, and monthly cleaning schedules including cleaning and maintaining floors, emptying trash bins, stocking necessary areas, polishing furniture and fixtures, cleaning windows, and ensuring all walls, machines and equipment were dusted.

Key Contribution:

•Maintained and completed minor repairs and reported necessary major repairs to management, complying with district policies and procedures.

Para Professional (Alternative Day Program), 2009 – 2011

Assisted in education and behavior intervention for grades 6th through 12th; maintained classroom and motivated and supported students to enhance learning experiences and develop opportunities to promote student engagement. Mentored students and facilitated additional support services to improve connections and positively affect student-learning environments.

Key Contributions:

•Supported initiatives conducive to learning and student success, and worked within the parameters of school policies; increasing student engagement.

•Managed daily activities and maintained the classroom, following the teacher’s curriculum and calendar; utilized modern day education tools to make learning more interactive and hands on.

Educational Background

Associates of Art in Business and Healthcare Administration

University of Phoenix

Correctional Officer Basic Training Certificate

State of North Dakota Para Educator Certificate

Additional Trainings and Certifications include:

Tazer, O.C., DNA, PPCT/GAGE, CPR, First Aid certified, CMT 1, CMT2, FTO, and Women in Command

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