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Email: ac2ed7@r.postjobfree.com

Cell: 206-***-****

Address: ****, *** *** **, ****, Issaquah, 98027

Poonam Biswas

Synopsis: Management graduate and certified SAP professional offering around 14 years of experience in domain and IT.

Over 8 years of project management experience in leading and managing teams, business requirement and analysis, SAP Consulting, Project Planning, Effort estimation, Scope, Risk Analysis, Design and Development.

Having working knowledge of SAP and basic knowledge of AGILE Methodologies.

Good Communication skills, interpersonal skills, self-motivated, quick leaner and team player.

Certifications and Education

Certified SAP R/3 SCM-SD, SAP R/3 6.0 (Jan 2010) – 000******* – (77%)

MBA in Human Resources Management from Symbiosis, Pune, India, 2008 - (78%)

Advanced Diploma in Software Engineering - NIIT Mumbai, India, 2001- (82%)

B.S in Mathematics from the University of Mumbai, India (2001) - (65%) Career History

IBM GBS

Project –Blue Star Ltd July 2015 – Jan 2017

Role: Project Manager

Responsibilities:

Responsible for managing “Blue Star” account from Project and Delivery Management perspective. Handling the team of 11 consultants.

Lead the portfolio of project work across the organization at Project Level.

Working with the Product Managers/Owners, Clients and my delivering team to understand the business requirement, then help to define project plan, manage scope, design, and implement.

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Responsibilities include coordinating client deliverables (delivery management), providing project support services ensuring overall team deliverables, WBS and estimation technique, project planning, risk management, quality measurements and metrics.

Responsible for managing head count, resource allocation, staffing, recruitment, on-boarding, off boarding activities and Operational activities.

I was also highly involved into internal Audits of IBM, which were part of (Risk assessment of the Project) - DS&P, Process Review etc.

Facilitating and driving project meetings with the Clients for status and feedback. Weekly calls with leadership team and other cross project teams for possible risks, issue logs, status reports and execution plan.

Actively involved into cross organizational initiatives – Hackathon, Women Empowerment, BLOGS.

IBM GBS

Project –Welspun Ltd July 2016 –Dec 2016

Role: Project Manager

Responsibilities:

Responsible for Managing “Welspun” Account with a team size of 17 consultants to provide operational and maintenance support.

Staffing, Weekly and Monthly status report, Metrics analysis using Remedy tool, Cost tracker sheet, Training Tracker, Financial reporting of the Project using IPPF tool (IBM tool) for forecasting Revenue, Cost and Gross Profit.

Handling Risks, Log Issues using IPWC-IBM tool (like JIRA and Confluence).

Manages and analyzes profitability, revenue, margins, bill rates and utilization across projects and Reviews high-level deliverables across projects

Reviews high-level deliverables across projects and Effective communication (between Client, senior leadership team, Team members and HR), SLAs and RCA. IBM GBS

Project –Estee Lauder (USA) May 2011 – Nov 2016

Role: Project Manager

Responsibilities:

Managed offshore and onsite functional stream of 23 consultants to ensure the designs defined in design phase is implemented.

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Deeply involved into Project Planning and Scope.

Responsible for improving the quality standards of design and configuration using RCA.

Handling feedbacks as part of improvement areas for clients and the team.

Extensively involved in Project monitoring on day-to-day basis, user meetings, Issue Management.

Handling Risks and Issues (Defects, Incidents, Administrative, Resource, Utilization, Client issues etc). Worked with team to prepare and execute Go-Live plan and activities

Serve as a mentor to junior members/new members of the team. Deloitte Consulting May 2010 – Feb 2011

Project –SYSCO (USA)

Role: Project Lead

Responsibilities:

Setting and achieving priorities with the client/stake holder. Identifying resources required to meet the priorities and determined their availability by working with the team and setting goals.

Served as a project manager and key contact for stakeholders. Worked with the client engagement to brainstorm, scope, create & execute client-focused projects.

Troubleshoots, supports the problem escalation and resolution processes, architects the product roadmap, and increases effective utilization. Develop implementation and test plans, build software acceptance criteria, coordinate and work with clients to oversee the acceptance and dissemination process

Test configuration changes and reports developed by technical consultants and preparing Unit test case document and Developed and executed Unit Test Plan activities (plan, prepare, execute, document test results).

Responsible for knowledge database bank for my projects.

Regularly interaction with the onsite team and client to provide status updates in weekly conference calls

Cummins Ltd Sept 2008 - May 2009

Role: Executive Manager

Responsibilities:

Managed the day-to-day operational responsibilities and tactical aspects of multiple projects.

Lead and Managed the testing team of Cummins with a team of 37 members for across different business and extended support in providing Core user training.

Plans, directs, and completes the analysis of business problems to be solved or product/services to be developed for delivery and facilitates communication with stakeholders.

Leveraged expertise in expressing and documenting requirements and test plans for system changes that support efficient and successful process change.

Proactively manage changes in project scope, identify potential issues, minimizes risk and devise contingency plans across multiple projects. JOHN DEERE AUG 2006-SEPT 2008

Role: Sr. Analyst/Executive

Responsibilities:

Responsible for solving high priority Defects in HPQC and solving P1/P2 Incidents raised by the business users in Remedy Tool.

Developed and executed Unit Test Scripts, recorded test results and maintained errors and bug tracking using HP Quality Centre (QC).

Worked with team to prepare and execute Go-Live plan and activities and assigned tasks and documenting resolution for post Go-Live issues. MAERSK INDIA NOV 2004 - AUG 2006

Role: Key Client Coordinator

Acting as main point of contact with particular Client.

Responsible for Standard Operating Procedure for Supply chain and Logistics process.

Coordinating the daily operational, commercial & technical activities for a defined number of Global Key Clients.

DATAMATICS LTD MAY 2002 - OCT 2004

Role: Asst. Officer – Operations support for the WEB Solutions IT Division

Accurately and professionally documented delivery of services.

Ensured quality of deliverables across a portfolio of projects

Grievances handling around constraints to smoothen flow of production. OCEANGLOBE SERVICES LTD AUG 2001 - MAY 2002

Role: Trainee – Supply Chain and Customer Service

Looking after the Total Logistics activities

Responsible for creation of RFQ and RFP process.

Planning the shipment as per Target’s standard operating procedures.

References: Available on Request.

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