Tisha Bird

Phone: 480-***-**** E-Mail: ac2ec5@r.postjobfree.com 860 N McQueen Rd. #1016 Chandler, AZ 85225

FINANCIAL SERVICES LEADER

Seasoned leader in financial services offering 10+ years of success optimizing financial operations across regulatory compliance, data analysis, financial sales, and staff management. Bring excellent communication, emotional intelligence, analytical, and management skills to identify suspicious activity, foster effective decision-making, and meet goals with impeccable efficiency and accuracy. A proven history of outstanding performance, blending a dynamic skillset and hands-on leadership to tackle complex challenges in accordance with best practices and regulations.

Key Strengths & Expertise

Financial Services, Sales & Operations Banking Management Regulatory Compliance AML & Fraud Investigations Certified Project & Performance Management Staff Training & Leadership Information & Change Management Emotional Intelligence Analytic Problem-Solving Research & Data Analysis Suspicious Activity Reports (SARs) Bank Secrecy Act, USA Patriot Act, and OFAC Regulations

Career Development

AML INVESTIGATOR 2011 – 2017

PROJECT COORDINATOR 2014 – 2015

PayPal Inc. Chandler, AZ

Brought on to support daily operations and risk management processes through detailed data gathering, investigations, and reporting. Took on the additional role of Project Coordinator, supporting 3 directors with a range of project initiatives.

Key Accomplishments as AML Investigator

Led extensive investigations to detect and eliminate fraudulent transactions, verify vendor identities and financial information, and ensure strict adherence to PayPal’s compliance policy.

Managed sensitive and confidential matters regarding PayPal and Venmo users surrounding Anti-Money Laundering and OFAC alerts.

Exercised sound judgment in researching and reviewing data in order to prepare and submit detailed Suspicious Activity Reports to the Financial Crimes Enforcement Network (FinCEN) and SMR to the Australian Transaction Reports and Analysis Centre (AUSTRAC).

Took the initiative to lead problem resolution within the department, building an appreciation committee to reduce attrition while recommending improvements for piloted programs.

Created and coordinated Venmo sync meetings to exceed staff training objectives, while conducting end-to-end reviews of illegal and non-compliant activities for a team of 30 agents.

Key Accomplishments as Project Coordinator

Revamped merchandising processes by creating seasonal collections and leading vendor negotiations to execute all monthly orders with cost-effective pricing.

Continues…

Career Development Continued…

Project Coordinator with PayPal Inc.

Demonstrated exceptional management skills in coordinating bi-annual town hall meetings, monthly and quarterly rewards and recognition luncheons, and seating plans for 800+ employees.

Managed monthly, quarterly, and annual budgets as well as a range of organizational priorities, including editing SharePoint sites, scheduling meetings and visits, and creating agendas, itineraries, and meetings notes.

Bolstered internal processes and employee engagement by creating a swag site for internal teams and establishing guidelines for a new education tracker and employee reimbursement processes.

Optimized various staff development and improvement initiatives by facilitating employee focus groups and analyzing attrition reports to collect data on pertinent issues and topics.

ASSISTANT BRANCH MANAGER 2006 – 2011

JP Morgan Chase Bank Mesa, AZ

Governed day-to-day branch operations within a high-volume, high-growth environment. Maintained monthly branch efficiency logs and led meetings to disseminate crucial operational information to staff members. Implemented strategies and set up and followed internal audit controls to boost branch security, productivity, and staff development.

Key Accomplishments

Fostered performance improvements and organizational development in managing hiring processes, coaching team members, and addressing HR issues in accordance with best practices.

Played an integral role in financial service operations by directing tellers and preparing appraisals and disciplinary notices for staff performance.

Built the number 2 teller line and mentored the number 5 teller in the entire Arizona division trained new staff and coached an underperforming team to uphold the highest standard of service.

Enforced compliance with procedures across 4 branches by offering valuable feedback to upper management and facilitating pre-internal branch audits.

Headed a successful transition from a WAMU branch to a Chase branch, smoothing customer service and daily operations through effective communication with staff and customers.

Leveraged in-depth knowledge of deposit, business, and consumer loan products as well as operational policies and procedures to keep staff members informed and well-trained.

Minimized financial risks by balancing vaults and coin machines, troubleshooting ATM and debit card issues, and auditing teller drawers.

Additional Experience includes roles as a Personal Banker with Mesa Bank, Substitute Teacher with the Alpine School District, Cashier with Citrus Height Fruit Farm, and Records Clerk with Desert Schools Federal Credit Union

Education

Certification in Anti-Money Laundering Investigations

General Studies Courses Mesa Community College, Mesa, AZ

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