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Customer Service Life Insurance

Location:
Fresno, CA
Posted:
September 20, 2017

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Resume:

CINDY TOMIK

*** **** **** ****** #***, Fresno, CA 93711 l 559-***-**** l ac2ebr@r.postjobfree.com

Executive Assistant

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through over 10 years experience as an Executive Assistant.

Exceptional customer service skills; quick to resolving challenges with innovative solutions.

Advanced shorthand skills; extensive knowledge of MS Office; and use of all office equipment.

Notary Public.

Key Skills

Office Management

Strong Communication Skills

Self-Starter

Team Player

Report & Document Preparation

Written Correspondence

Attention to Detail

Seminar Planning/Logistics

Travel Arrangements

Meeting & Event Planning

Inventory Management

Cost Conscious

Experience

Clovis Community Medical Center – Medical Staff Office

Administrative Specialist

Responsible for day-to-day functions of office. Provide customer service to physicians. Prepare ER call schedules for Clovis based physicians. Support medical staff committees with meeting packet preparation, take minutes, follow-up on action items. Prepare monthly Board letters for new physicians and physicians going through reappointment.

Fresno Regional Workforce Investment Board

Division Secretary – Front Desk

Greeted clients; answered phones. Responsible for filing and tracking contracts. Assist with special projects as needed. Took meeting minutes at meetings and hearings.

January 2011 – Present

April 2010 – January 2011

Layed off from BNF Financial Sept. 2009; New Position April 2010

BNF Financial, Fresno, CA

May 2006 to Sept. 2009

Executive Assistant

Responsible for day-to-day functions of the Fresno branch office of a national brokerage firm.

Outstanding customer service to 160+ clients. Completed all new investment paperwork.

Maintained calendar; scheduled continuing education exams and followed up on licensing requirements for Broker.

Maintained client files compliant with FINRA requirements.

Supported three CPAs in obtaining tax documents, and other tasks as needed.

Fresno Heart Hospital, Fresno, CA

August 2003 to May 2006

Executive Secretary

Assistant to the Chief Nurse Executive and supported clinical staff as needed.

Prepared weekly management meeting agendas and took meeting minutes. Transcribed meeting minutes and distributed copies to managers bringing their attention to action items.

Coordinated educational sessions for clinical staff. Worked closely with Clinical Educator in preparation of handout materials, scheduling of speakers, catering needs, course evaluation forms, and the distribution of CE certificates.

Maintained computer database of all risk management notifications. Prepared graphs/reports for the Quality Council meetings.

Scheduled various meetings and coordinated travel arrangements as needed.

Community Medical Center, Fresno, CA

February 1999 to August 2003

Medical Staff Coordinator

CMC-Fresno June 2002 – August 2003

Provided administrative support to six medical staff committees by preparing agenda packets; taking and transcribing meeting minutes. Prepared monthly credentialing letters. Updated physician privilege binders at all three CMC facilities.

Executive Secretary

CMC-Clovis October 2001 – June 2002

Assistant to the Director of Clinical and Support Services. Maintained Director’s calendar. Initiated correspondence in response to customer service complaints. Took weekly management team meeting minutes.

Medical Staff Coordinator

CMC-Fresno February 1999 – October 2001

Provided administrative support to 6 medical staff committees (same duties as listed for June 2002-August 2003).

American Express Financial Advisors, Fresno, CA January 1998 to November 1998

Assistant to Financial Advisor

Part time position primarily scheduling appointments with clients.

Prepared proposals, net worth statements and graphs utilizing Microsoft Office.

Maintained files.

(January 1990 to January 1998 – Managed a licensed daycare out of my home after birth of second child.)

Van Dell and Associates, Inc., Irvine, CA July 1988 to January 1990

Administrative Assistant

Direct assistant to the Vice-President of Engineering.

Supervised three technicians who supported civil engineering staff of 50 with plots, blueprints, supplies, etc.

Major goal was to computerize the archival system for drawings/documentation of completed projects which was successfully achieved.

(August 1987 – July 1988 - Stay at home mom with birth of my first child.)

Bechtel Power Corporation, Norwalk, CA September 1984 to August 1987

Senior Administrator

Performed administrative duties which included taking meeting minutes at management meetings.

Assisted with the publication of the department newsletter.

Prepared various management spreadsheets/reports utilizing LOTUS 123 and dBase III+ programs.

Sonic Industries, Inc. – Dept. of Recruiting and Training, Phoenix, AZ April 1983 – May 1984

Office Manager

One person office handling all office duties including accounts payable; running ads for Managers for franchises; background checks; heavy phones; monthly reconciliations of the company’s drive-in restaurants.

Assisted with the preparation of training materials and presentations.

Bechtel Power Corporation, Norwalk, CA September 1980 to March 1983

Project Secretary

Provided secretarial support to over 100 engineers on a major nuclear power plant project.

Took meeting minutes; ordered supplies; made travel arrangements.

Directly supervised other support secretaries and delegated the workload as needed.

Manufacturers Life Insurance Company, Seattle, WA March 1980 – September 1980

Secretary

Prepared insurance proposals on the computer.

Performed various secretarial duties for four life insurance agents.

Major goal was reorganizing the entire filing system.

Grange Insurance Company, Seattle, WA March 1979 to March 1980

Policy Typist and later promoted to Commercial Fire Rater

Typed various documents for new policies

Attended North Seattle Community College in the evenings to obtain certification for promotion to Commercial Fire Rater.

Calculated insurance premiums for commercial fire insurance policies.

National Life Insurance Company of Vermont, Seattle, WA September 1978 to March 1979

Secretary

Provided clerical support to six agents as well as administrative support to the Branch Manager.

Responded to policyholder requests for information both verbally and in written correspondence.

National Life Insurance Company of Vermont, Montpelier, VT June 1977 to September 1978

Secretary, Special Accounts Clerk

Prepared batches of premium and annuity payments for input into the computer.

Reconciled several branch agency accounts.

Provided secretarial support to the Controller when needed.

Education

August 1999 Intermediate Medical Terminology – Community Medical Center – Fresno

May 1989 How to Supervise People – Fred Pryor Seminar

November 1988 Sr. Level Secretary – Fred Pryor Seminar

Fall 1986 Women Entrepreneurs Course – Cal State – Long Beach

Fall 1981 Intermediate Shorthand – Cerritos College

1974 – 1977 Montpelier High School, Montpelier, VT



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