Customer Service Microsoft Office

Tommie L. Batts Jr.

**** ****** **** ***** § Charlotte, NC 28270 § 704-***-**** Phone § ***********@*****.***

Presentation of Qualifications

Dedicated professional offering managerial experience in office operations and support staff. Expertise in managing top initiatives and critical projects in support of senior staff, developing and disseminating communications, and enhancing the customer experience. Personable approach with meticulous attention to details and history of meeting deadlines. Articulate communicator with reputation for innovative problem solving and skillful relationship-building across all organizational levels.

PROFESSIONAL EXPERIENCE

TLB Signatures LLC (formerly Commercial Maintenance Service) – Charlotte, NC

President & Founder 2000 - Present

Provide quality support maintenance services to residential, commercial, medical, industrial, educational, single tenant and multi-tenant facilities throughout the city of Charlotte and surrounding areas on a contractual basis.

Responsible for all orientation and task training to project personnel while maintaining the workforce needed to meet contractual requirements.

Manage all technical aspects of projects in order to ensure effective and efficient performance while serving as the point of contact on all client related issues.

Develop and implement a custodial procedures program to ensure maximum quality and efficient personnel.

Tele –Track Inc – Norcross, GA

Senior Help Desk Support & Team Lead 1998 - 2000

Provided follow-up assistance in overseeing departmental operations and team building.

Formulated and recorded statistical data for tracking individual and group infrastructure development and productivity.

Performed quality control checks to ensure completion and accuracy of client concerns and customer retention on a daily basis.

Actively involved in departmental recruiting, strategic planning, hiring and termination procedures.

Evaluated and settled client complaints, adjusted billing and discount errors, and escalated results.

Exceeded customer service standards through creative solutions, efficient service and building strong relationships.

MCI Comunications – Atlanta, GA

Network Support Specialist 1997 - 1998

Technical assistance with hardware and software setup in the form of installation, registration and modem configuration.

Provided support for PPP/CHAP, TCP/IP stack software, (including Netscape and Microsoft Internet Explorer) and Windows 3.1 and '95.

Responsible for sales/service of MCI Cellular and Paging products while supporting customer and field specialist in maintaining/troubleshooting such products.

Communications Consultant & Retention Specialist 1996 - 1997

Managed sales and retention for commercial accounts billing 50k plus monthly.

Counseled MCI clients on the most economical telecommunications options suitable for their business needs and development.

Evaluated client concerns to ensure cost reduction, corporate vision and positive customer service experience while serving as a liaison for credit, collections and accounts receivable departments.

Communicated information regarding the company’s product and services and created daily reports for the Corporate Services department.

Coordinated and managed special projects.

Alpha Management Resources Group Inc. – Huntsville, AL

Human Resources Coordinator & Marketing Consultant (Contractual Basis) 1991–2005

Solely responsible for the pre-screening, scheduling and testing of prospective employees while maintaining files via automated applicant- tracking system.

Strong interpretation of State and Federal Employment regulations and compliance issues.

Welcomed clients, visitors, and vendors, answered and maintained log of all incoming calls, and provided company information to general public.

Organized and maintained client records, and performed a complexity of clerical tasks.

Education: Alabama A & M § Major: Business Marketing § Concentration: Logistics Management

Software Skills: Microsoft Office § Word § Excel § Outlook § PowerPoint § Access § OneNote § Publisher

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