PRAKASH. K

No.*/*, Perumal Kovil Street,

Ondipudur, Coimbatore - 641016. Phone no: +91-962*******

Tamilnadu. E-Mail :ac2e96@r.postjobfree.com

Career Objective

To be a part of a progressive organization that brings the best out of me as a professional, at the same time giving me an opportunity to enhance my expertise that results in the effective contribution to the growth of the organization and self.

Profile Summary

Customer Relationship Executive with 6 years of experience in Life & General Insurance, Credit card and Telecom Services.

3 years of experience in Life insurance Renewal Retention Process.

2+ years of experience in General insurance (Medical Insurance) Process.

6 months experience in Tele Marketing and promoting the brand name of the Product.

10 Months experience in SBI Credit card sales.

8 months experience in data entry.

6 months experience in telecom industry.

Responding quickly to the customer request and being attentive to their needs.

Completing the assigned task on-time with quality and quantity.

Educational Qualification

Diploma – Fashion Technology from SISI GOVT OF INDIA, Coimbatore in 2007,

Secured 55%.

UG - BBA (General) from Tamilnadu Open University, Coimbatore in 2014,

Secured 52%.

Skill Set

Type Writing Higher (English),

Textile CAD (Computer Aided Designing).

Professional Experience

Medi-Assist India TPA Pvt Ltd., Coimbatore – May.2015 to Till date

Designation: Customer Relations Management Executive.

Roles & Responsibilities:

Coordinating with hospitals and corporate companies, Related to Medi claims assist.

Re-conforming and assuring smooth flow of documents for claims processing and transactions processing.

Resolving the queries of the clients related payable.

Managing all Reimbursement and Cashless claims.

Maintaining claims tracker for reimbursement and Cashless approvals and denied claims.

Attending Meeting held by Corporate client and Insurance Officers.

Regular follow-up the Renewals from allocated Corporates, Divisional and Regional Insurance Offices.

SBI Credit card (Global Innov)., Coimbatore – July.2014 to May.2015

Client location : STATE BANK OF INDIA., Coimbatore.

Designation : Branch Relationship Executive

Roles & Responsibilities:

Product promotion and create a brand name.

Credit Card sales for bank walk-in customers.

Guidance to the customers regarding cards benefit and usage.

Escalating the customer’s complaint and resolving the issues at earliest.

Just Dial Ltd., Coimbatore - October.2013 to June.2014

Designation : Customer Service Representative

Roles & Responsibilities:

Promoting the brand name of the Product.

Interacting with the customers to explain about the product and making them as a paid customer.

Work allocation to the team members and deliverable and taking care of deliverables.

Bajaj Allianz Life Insurance Company Limited., Coimbatore – May.2011 to Oct.2013

Designation : Customer Service Representative

Projects Handled : Life Insurance Renewal and Renewal Retention

Roles & Responsibilities:

Interaction with customer to remind them about renewal of the policy premium dues.

Explaining to the customers about policy terms & conditions.

Explaining to the customers about sum assured and raider policy benefits.

Educating the Regular premium payment benefits and convenience of the regular payments.

Escalating the customer problems to the management level for policy oriented and service oriented.

Work allocation to the team members and deliverable and taking care of deliverables.

Provides training to the new joiners.

Infognana, Coimbatore – Apr.2010 to Jan.2011

Designation : Process Associate

Roles & Responsibilities:

Performing the general data entry using SAP, Excel and Word.

Aegis Limited, Coimbatore– January 2009 to Jul.2009

Designation : Customer Relationship Executive

Client : Tata Indicom. (DHL)

Roles & Responsibilities:

Interacting with company clients to provide them with information resolving their Dealers complaints.

Assisting the dealers in making a decision about a product to buy.

Maintain the report of Client (Dealer) satisfaction

Provides training to the new joiners.

Personal Details

Father’s Name : K. Krishnasamy.

Age & DOB : 30 years & 15 May 1987

Mother Tongue : Kannada

Languages known : English, Tamil & Kannada

Nationality : Indian

Religion : Hindu.

Marital Status : Single.

PLACE : Coimbatore. Yours Faithfully,

DATE : Prakash. K.

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