Akita V. Springs-Taylor

**** *. **** *. ******

Tulsa, OK 74129

Phone: 918-***-****

E-mail: ac2e3d@r.postjobfree.com

Work Experience

BH Media Group, Tulsa, OK

Retention/Collections Representative (02/2016-08/2017)

Maintain proper tracking system to effectively log and track retained customers, collected amounts and call results i.e., promise to pay, no answer, and zero out accounts.

Handle billing inquiries, payments, vacation requests, customer complaints and communications to the field as needed

Making outbound calls to active subscribers then up sell customer to increase subscription to help improve retention.

Alorica/ West –WageWorks, Tulsa, OK

CSR (05/2015-05/2016)

Administers Consumer- Directed Benefits, including pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts, Health Reimbursement Arrangements as well as Commuter Benefits Services, which include transit and parking programs, and other employee benefits.

Manpower/City of Tulsa, Tulsa, OK

Accounts Payable Clerk (09/2014-12/2014)

Performs data entry and complete processing of a high volume of payable invoices, contract encumbrances and blanket purchase orders

Answers question and inquiries from departments, employees, vendors, and contractors concerning accounts and invoices

Reviews and verifies accuracy of documentation accompanying invoices, contract encumbrances and blanket purchase orders

Matches purchase orders to invoices for payment to be processed

Reviews paperwork for correct account coding and appropriate approvals prior to processing

Prepares daily receipt reports

Processes employee travel authorizations in a timely manner

Files and maintains records of all transaction within the Account Payable section

Serves as primary contact to a department (s) on all accounts payable matters

IPaceSetters, Tulsa, OK

Billing/Sales Analyst (03/2014-05/2014)

Handle incoming calls from customer related to billing, rate plans, features and services, network coverage, credits, adjustments and changes on accounts

Selling all services and products offered by the Company

Lloyd Richards Personnel/McKissick Products Division, Tulsa, OK

Receptionist/Accounts Payable (10/2013-12/2013)

Answer incoming calls and greet guests

Responded to inquires by providing directions, instructions, or other general information or referred to the appropriate persons

Handle and process office mail and completed work assigned by Office Manager

Worked with purchased orders and entering vendor codes for invoices and freight expense

MetLife Insurance, Tulsa, OK

Group Universal Life CSR (01-2013/05-2013)

Handled routine complex customer service inquiries including enrollments, claims and billing issues

Used critical thinking and mathematical knowledge to resolve customer concerns

Documented information and created correspondence requests in a detail oriented and professional manner

Performed other related duties as required or assigned

Cavalry Portfolio Services, LLC, Tulsa, OK

Collection Specialist (06/2011-11/2012)

Communicated with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts

Provided thorough, efficient, and accurate account updates on computer files for each call made or received

Demonstrated effective skip tracing techniques by locating debtor contact information

Counsel with delinquent debtors account to assist in finding funds to meet debt obligations

FMS, Inc, Tulsa, OK

Collector (12/2007-03/2011)

Worked with debtors in resolving outstanding issues and securing payment arrangements on monies owed

Resolved disputes with maintaining accurate records within our collections system

A full understanding of FDCPA and FCRA guidelines

The Rowland Group/ONEOK, INC, Tulsa, OK

Accounts Payable Specialist (04/2007-08/2007)

Audit/validated invoices, employee travel expense reports and related payments

Reconciling invoices and expense reports on a regular basis

Auditing and matching invoice charges against expense purchased orders

Resolved discrepancies and maintained productive relationships with vendors and internal customers

Obtained inputting correct vendor coding and GL accounts on invoice and expense reports

Processed Corporate Purchased Order and Material Transfer

Langston University, Tulsa, OK

Bachelor of Business Administration, Accounting

Rogers State College, Claremore, OK

Associate in Accounting

SKILLS

Working knowledge of Oracle, ACCPAC, PeopleSoft, Microsoft Office, Power Point, QuickBooks, SAP, and Extra for SNA, IBM (Lotus 1-2-3), Eight in One, MAS 90, FASC and 10-Key by touch

Contact this candidate