Accounts Payable Customer Service
Resume:
Akita V. Springs-Taylor
Tulsa, OK 74129
Phone: 918-***-****
E-mail: **********@*******.***
Work Experience
BH Media Group, Tulsa, OK
Retention/Collections Representative (02/2016-08/2017)
Maintain proper tracking system to effectively log and track retained customers, collected amounts and call results i.e., promise to pay, no answer, and zero out accounts.
Handle billing inquiries, payments, vacation requests, customer complaints and communications to the field as needed
Making outbound calls to active subscribers then up sell customer to increase subscription to help improve retention.
Alorica/ West –WageWorks, Tulsa, OK
CSR (05/2015-05/2016)
Administers Consumer- Directed Benefits, including pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts, Health Reimbursement Arrangements as well as Commuter Benefits Services, which include transit and parking programs, and other employee benefits.
Manpower/City of Tulsa, Tulsa, OK
Accounts Payable Clerk (09/2014-12/2014)
Performs data entry and complete processing of a high volume of payable invoices, contract encumbrances and blanket purchase orders
Answers question and inquiries from departments, employees, vendors, and contractors concerning accounts and invoices
Reviews and verifies accuracy of documentation accompanying invoices, contract encumbrances and blanket purchase orders
Matches purchase orders to invoices for payment to be processed
Reviews paperwork for correct account coding and appropriate approvals prior to processing
Prepares daily receipt reports
Processes employee travel authorizations in a timely manner
Files and maintains records of all transaction within the Account Payable section
Serves as primary contact to a department (s) on all accounts payable matters
IPaceSetters, Tulsa, OK
Billing/Sales Analyst (03/2014-05/2014)
Handle incoming calls from customer related to billing, rate plans, features and services, network coverage, credits, adjustments and changes on accounts
Selling all services and products offered by the Company
Lloyd Richards Personnel/McKissick Products Division, Tulsa, OK
Receptionist/Accounts Payable (10/2013-12/2013)
Answer incoming calls and greet guests
Responded to inquires by providing directions, instructions, or other general information or referred to the appropriate persons
Handle and process office mail and completed work assigned by Office Manager
Worked with purchased orders and entering vendor codes for invoices and freight expense
MetLife Insurance, Tulsa, OK
Group Universal Life CSR (01-2013/05-2013)
Handled routine complex customer service inquiries including enrollments, claims and billing issues
Used critical thinking and mathematical knowledge to resolve customer concerns
Documented information and created correspondence requests in a detail oriented and professional manner
Performed other related duties as required or assigned
Cavalry Portfolio Services, LLC, Tulsa, OK
Collection Specialist (06/2011-11/2012)
Communicated with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts
Provided thorough, efficient, and accurate account updates on computer files for each call made or received
Demonstrated effective skip tracing techniques by locating debtor contact information
Counsel with delinquent debtors account to assist in finding funds to meet debt obligations
FMS, Inc, Tulsa, OK
Collector (12/2007-03/2011)
Worked with debtors in resolving outstanding issues and securing payment arrangements on monies owed
Resolved disputes with maintaining accurate records within our collections system
A full understanding of FDCPA and FCRA guidelines
The Rowland Group/ONEOK, INC, Tulsa, OK
Accounts Payable Specialist (04/2007-08/2007)
Audit/validated invoices, employee travel expense reports and related payments
Reconciling invoices and expense reports on a regular basis
Auditing and matching invoice charges against expense purchased orders
Resolved discrepancies and maintained productive relationships with vendors and internal customers
Obtained inputting correct vendor coding and GL accounts on invoice and expense reports
Processed Corporate Purchased Order and Material Transfer
Langston University, Tulsa, OK
Bachelor of Business Administration, Accounting
Rogers State College, Claremore, OK
Associate in Accounting
SKILLS
Working knowledge of Oracle, ACCPAC, PeopleSoft, Microsoft Office, Power Point, QuickBooks, SAP, and Extra for SNA, IBM (Lotus 1-2-3), Eight in One, MAS 90, FASC and 10-Key by touch
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