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Sales Customer Service

Location:
Houston, TX, 77049
Salary:
Open
Posted:
September 21, 2017

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Resume:

CAROLINE J. WRIGHT

281-***-****

SENIOR-LEVEL LOGISTICS MANAGEMENT:

PRICING ADMINISTRATOR/ INVENTORY RECONCILIATION

Seasoned oil and gas industry professional with over 12 years of experience managing inventory, logistics, material control, and accounting records. Skilled at identifying and resolving disputes and imbalances, pursuing collections and collaborating on credit matters, working with both manual and automated accounting operations, and verifying accuracy of product quantities against records. Known for timely processing of invoices. Areas of Expertise:

Customer Service and Relationship Management Dispute Resolution Account Reconciliation

Inventory Controls Timely and Accurate Invoicing Credit and Collections Pricing Administration

Sales Activity Reporting and Reconciliation Communication, Negotiation, and Interpersonal Skills

Logistics Management Stock Records Material Controls Process Evaluation and Reengineer

• Master Data, Scheduling Production, Shipping, Exporters,

PROFESSIONAL EXPERIENCE

Solvay Chemicals, Deer Park, Texas (Contract 6 months/ Randstad) December 2014-June 2015

Leading Chemical Co.

Shipping /Scheduling Representative (SAP)

Input all production and shipping documentation into SAP.

-Generate purchase requisitions/purchase orders.

- Schedule carriers for shipments by contacting specific/non-specific carriers in a timely manner to ensure on-time shipments.

- Order supplies as needed.

- Manage proper inventory of all raw materials and packaging materials.

- Maintain finished goods inventory; coordinate inventory counts, comparisons and evaluations.

- Annotate shipping orders to inform shipping department of any special requests.

- Maintain accurate and current filing in order to streamline problem solving, research and data analysis.

- Review shipping orders to assist in quantity and type of packaging/vessel needed.

- Back-up Shipping Services Representative during absence.

- Perform other clerical tasks such as typing correspondence, etc.

- Ensure proper loading and documentation of all shipments leaving Deer Park plant site.

- Ensure operations fall within safety and environmental guidelines.

- Communicate with the back and front office representatives to schedule drumming activities.

- Communicate with drumming/PCS operators in fulfillment of drumming/bagging schedule.

- Prepare PCS samples for shipment.

EXXONMOBIL, Houston, Texas 2000-2013

Leading oil and gas, and pipeline industry firm.

Logistic Coordinator/Inventory Specialist (SAP), 2009-2013

Maintain and manage inventory, stock records, material control, and accounting and supply reports, implement both automated and manual accounting records, and collaborate with Supply Chain Schedulers. Resolve imbalances with suppliers and customers manage general stock ledger reports and exchange statements, and monitor accuracy of bills of lading, contracts, purchase requests, and shipping requests by verifying quantities received. Processed 3rd party invoices for payments, ensured accounting documents are generated on billing documents, monitored issuance of billing documents for orders with good issue, and evaluated invoice discrepancies. Selected to serve on team engaged in improving internal business processes, ensured recording of purchases, sales, and other product movements, and run end-of-month sales activity reports.

Key Highlights:

• Perform 54monthly inventory reconciliations and 20 reconcile exchanges with 3rd party partners.

• Participated in team effort to create report utilized to print monthly exchanges for EMCC.

• Posted turn-ins and receipts, performed accounting for both dues-in and dues-out, and reconciled product terminal inventory transactions to monitor recording of purchasing, sales, and other product movements.

• Collaborated with suppliers, customers, and management of Olefins commercial organization.

• Supported Logistics Accounts Payables desk with Job Aids and coordinated automatic payment of invoices in SAP upon posting of Goods Receipt as member of Payables Desk team.

• Support Audit team in responding to questions during Logistic and Payables audits.

Special Projects Trainer/Instructor, 2009-2009

Trained employees in methods to enter Purchase Requisitions on temporary basis.

Key Highlights:

• Trained employees in Ohio, Florida, and Europe.

Accounts Receivable Accountant (2008-2009)

Ensured rail customer’s invoices are timely processed, managed work disputes, identified pricing, and identified and processed invoice corrections including retro-active debits and/or credits for customers. Managed contamination and derailment claims, physical as well as administrative returns of products, and administered quarterly as well as monthly rebates. Created Product Accounting Group spreadsheets and prepared monthly reports for management.

Key Highlights:

• Coordinated approvals with credit department and sales team and reconciled customer accounts.

• Collated information from Schedulers, Logistics, and Rail, and collaborated with Product Coordinators in processing detention billing invoices.

• Ensured correct General Ledger Account and Cost Center invoice accounting.

• Managed clean - up of older accounts and brought them current for short pays, pay term, or pricing errors.

• Drove special project to automate Inspection invoices for payment.

• Make some collection calls regarding past due invoices

Senior Pricing Analyst, 2000-2007

Investigated unauthorized orders, pursued 1-time and ongoing prices from Sales and Marketing, and participated with Sales Team on pricing for export as well as domestic Polymers. Completed month-end sales close, trained new employees on SAP pricing, and identified shipping conditions for pricing in order to meet pricing requirements.

Key Highlights:

• Ensured timely and accurate pricing input.

• Input and updated List, Guideline, and Floor Price tables for product groups in addition to the customer price masters.

• Created updated invoice-wording masters for rebate and other competitive environments.

EDUCATION

Business Administration Studies (Completed 2 years)

San Jacinto College, Houston, Texas 60hrs completed

SAP SKILLS/TRAINING

SAP Master Data

SAP Pricing

SAP Accounts Payables

SAP Account Receivables

SAP Logistics

SAP BW

SAP Purchasing System

SAP 4.0

SAP Collections

TWIC Card (Transportation Worker Identification Credential) Expires Dec. 3, 2019

Houston Area Safety Council Courses Expire Dec. 2015

ADDITIONAL COMPUTER/TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Access 97) Lotus 123 Advance Accounting System

• Factor Fuel Billing System Navision Oil Accounting & Inventory System Peachtree Word Perfect DTN Harbinger Outlook E-mail System ADP Visual Lotus Notes

• Share Point



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