Desktop Support Technician

Sam Sidorov

Cary, NC ***** (917-***-**-** ac2e0j@r.postjobfree.com

Fully Work Authorized

SUMMARY OF QUALIFICATIONS

●Competent IT specialist with 10+ years of diverse hands-on experience

●Experienced in client-facing and colleagues interaction to resolve complex technical IT issues, exhibiting excellent communication and troubleshooting skills

●Highly skilled in User Support, Technical Support, and Hardware/Software troubleshooting

WORK EXPERIENCE

Knight Enterprises May 2017 – Present

Raleigh, NC

Premier telecommunications contractor for Spectrum (Time Warner Cable)

Technical support

Network configuration and troubleshooting. Wireless network setup

Written and oral How-To's for the newly installed equipment.

Recommendation and follow up to ensure the quality of service

Designing, planning and adhering to the best industry's practices of cable management.

SKIF, Inc. (a food company) Jan 2011 – Mar 2017

Yakutsk, Russia

Leading regional food producing company. Staff 500+ in 7 cities. 30 retail stores and 300+ wholesale clients

Desktop Support

●Provided IT support for all facets of network, security, server, application, desktop infrastructure.

●Responded to requests for technical assistance in person via phone and remotely

●Performed various network administrative activities including, but not limited to network maintenance, upgrades, workstation and printer maintenance, user account maintenance, network access, and network backups.

●Solved technical issues by visiting clients on site and using remote access software including other regions of the country

●Provided diagnosis of PCs, laptops, mobile devices including applications

●Set up 20 retail stores from scratch, in town, and in remote locations including training the staff.

●Supported 500+ users at the production site and remote branches, 100+ Point-Of-Sale systems in 30 retail stores in 7 cities

●Provided support and maintenance of accounting software.

Joint Stock Commercial Bank Almazergienbank Sep 2005 – Jan 2011

Yakutsk, Russia

Biggest regional commercial bank. Staff 2000+ in 30 branches

Technical Support

●Provided thorough support and problem resolution for customers.

●Guided customers on how and why the problems cropped up and methods to resolve them.

●Utilized JIRA ticketing system to create, update, and resolve reported incidents.

●Administered 200+ users in different branches, controlled and tuned user rights, roles and privileges

●Provided diagnosis of PCs, laptops, mobile devices including applications

●Monitored and maintained smooth running of information technology systems

SKILLS

Windows Server 2003/2003 R2/2008/2008 R2/2012

Windows 7/8/10

MS Active Directory, MS DHCP Server, MS DNS Server, MS Remote Desktop Server, Kerio WinRoute, MS Office 2007/2012/365, LDAP.

Network: Firewalls, Routers, Wi-Fi Access Point, DNS, DHCP, VLAN, VPN, WAN, SNMP, SMTP, POP3

Ticketing system: JIRA

Security: SSL, CryptoPro, Aladdin, eToken

Hardware: Desktops, Servers, Laptops, Printers, MFDs, Point of Sale equipment.

Antivirus software

Digital signatures administering

EDUCATION

North Eastern Federal University of Russian Federation

Bachelor Degree in Computer Science

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