CLIENT SERVICE COORDINATOR & SALES

Meticulous Client Service Coordinator who undertakes any complex client, meet tight deadlines and delivers superior performance. Processes practical knowledge in customer interaction and public relations. Applies excellent communication and people skills to inform senior management of customers’ needs and expectation in order to reduce a decrease in customers by 45 % and an increase in sales of over $250,000 annually. Operates in a strong sense of urgency and thrives in a fast paced setting. Core competencies include:

Patience • Clear Communication • Knowledge of products / services • Time management skills • Client Relations • Attentiveness • Problem Solving • Management Knowledge • Human Relations • Dependability • Initiative

PROFESSIONAL EXPERIENCE

Powerfront/ INSIDE • Los Angeles, CA • 2016 - Present

INSIDE is a cloud based live chat and customer engagement platform that delivers real-time, measurable and truly personalized customer experiences on your website.

Client Service Coordinator/ Sales

Responsible for coordinating activities related to sales and customer service on clients' accounts. Performed duties accurately and efficiently to contribute to customer satisfaction by ensuring that clients receive the highest standards of service. Updated sales records when clients place orders and maintain records of all requests for quotations.

●Generated approximately $250,000 of revenue each quarter.

●Organized day to day interaction of over 40,000 clients.

●Created and trained a team of over 10 agents to find clients that meet the company's requirements of superior service and support.

Spinnaker Resort • Myrtle Beach, SC • 2015 - 2016

Spinnaker Resorts is the standard for excellent quality in accommodations, amenities, and property management. It offers guest accommodation on over 11 properties in the US.

Reservation Manager

Responsible for assisting guest with completing reservations, verifying teams reservation to ensure quality and free of errors. Upsell guest additional products and services

●Generated over $15,000 monthly in additional revenue

●Team produced the most revenue for 2015

●Team received Quality award for 2015 and 2016

Choice Health • Myrtle Beach, SC • 2011-2015

Choice Health engages in the provision of property casualty insurance, life insurance, retirement products, mortgage insurance with a main focus on Health Insurance.

Policy Processing Clerk

Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

●Processed over 10, 000 policy yearly

●Managed sales team to ensure monthly quota

●Create a lasting relationship with all clients to ensure yearly business

EDUCATION

High School Diploma

Andrews High School • Andrews, SC • 2008

Bachelor of Science in Business Administration

Liberty University • Lynchburg, VA • 2017

TECHNICAL SKILLS

Proficient in Microsoft Office Suite • Outlook • Access • Quickbooks • SAP • CRM • G-Suites •Medical Terminology

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