Summary

Over ** years of office management and customer service experience. Detail oriented, possess strong time management skills, and have a strong ability to multi-task with ease. Quick learner and able to master new concepts and ideas.

Highlights

Self-Starter

Exemplary Customer Service

Answering Multi-Line Telephone Systems

Extremely Organized

Analytical Skills

Strong Communication Skills

Microsoft Office Suite

Ten Key by Touch

Analyzing Cost and Margin for Product Sales on Excel Spread Sheets

WORK EXPERIENCE

Office Depot - San Diego, CA January 2017 – Present

Sales Associate

Customer Service Specialist

Assist in locating products throughout the store

Process sales and returns on the register

Interact with customers to ensure that they purchase items needed

Kuni Automotive (Ultimate Temporary Staffing) May 2016 – October 2016

File Clerk

Organized and fuked back log of paperwork that was ignored for over a year

Re-organized all files having to do with work done on all vehicles at Landrover San Diego

Proflowers FTD (Pride Staff Temporary Service) -San Diego, CA January 2016 – April 2016

Call Center Associate

Spoke with customers taking orders on the telephone for Valentines Day

Helped customers with ordering flowers using Proflowers website

Utilized the website to assist customers with delivery issues.

Replacement of flowers or product if needed

Dixieline’s Classic Collections – San Diego, CA October 1991 – December 2014

Office Administrator

Customer Service, Office Management, Project Management

Executive Assistant responsibilities to the General Manager within the retail sales industry

Maintaining all office equipment, copiers, scanners, fax machine, phone, all desk tops and terminals

Acted as an Account Manager in addition to being accountable for all financial transactions

Processed all daily deposits for Armor pick up

Using AS400 POS programs and assisting others with questions

Helping with the invoicing on above program

Set up all customer files for special order purchases

Assisted sales staff with all customer payments and diffusing all customer issues or concerns

Utilizing Outlook e-mail system

Verification of all finance reports

Developed filing system while ensuring all files remain neat, organized and current +

Responsible for creating multiple reports on Excel Spread Sheet

EDUCATION

Granite Hills High School – High school diploma

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