Help Desk Information Technology

SAM SINGH

*** ********** *** *** *, West Hartford, CT 06119, Cell: 860-***-****, Email: ***********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a help desk support role.

Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identifies and resolves technical issues and concerns. Excellent communication and presentation capabilities.

EDUCATION

BA in Individualized Studies, Metropolitan State University - Saint Paul, MN 08/07 – 08/12

PROFESSIONAL EXPERIENCE

Help Desk Associate, Novitex, Windsor, CT 01/17 - Present

Provided computer help desk support via telephone communications with end-users.

Performed diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.

Provided helpdesk support to end-users of proprietary software.

Answer questions about product features and resolve use problems.

Document all issues and generate reports detailing common problems and error trends.

Escalate service questions to appropriate client representatives.

Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and quality assurance team members.

IT Help Desk Tech/Tester, Triumph Group Inc., West Hartford, CT 06/11 - 09/16

Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled.

Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service.

Accounted for and verified IBM equipment parts, assembled office supplies, and ensured proper packaging.

Provided computer help desk support and technical training on hardware/software to end-users.

Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network.

Performed set-up, breakdown, and transport of agency equipment on an as-needed basis.