Arthur Serrano

**** ********* *****

Cameron, NC 28326

Telephone: 910-***-****

Email: ac2dq0@r.postjobfree.com

SUMMARY

Human Resources Administrative Assistant candidate specializing in public relations, the handling of classified/ sensitive material, the tracking, managing, reviewing, and filing of administrative paperwork and personnel folders. Consummate team player with leadership instincts sharpened by 23 years of service in the US Army. Experience preparing memoranda, reports, and correspondence for military and civilian personnel using automated personnel software, and providing administrative and clerical support of military operations. Reviewed correspondence for procedural and grammatical adequacy, received and directed telephone calls, scheduled conferences and meetings, and created data entries using automations tool. Prepared and submitted travel vouchers, helped to maintain suspense records on action documents, and followed up on the status to ensure timely action. Performed a variety of functions to include using computerized personnel software, providing administrative and clerical support in support of the military operations, and preparing and reviewing documents for military and civilian briefings. Outstanding organizational, oral, and written communication skills and effective project management skills and abilities.

EMPLOYMENT HISTORY

Heavy Equipment Operator/Loader October 2016-Present

Keen Transport, Inc., Sanford, NC

Responsible for the safe & accurate receiving and shipment of machines and parts to and from the Sanford facility.

Responsible for driving machinery from the staging area to the Sanford facility.

Responsible for the safe operation of all equipment used within the scope of employment & observance to all safety policies.

Accountable for reading and interpreting all paperwork associated with the shipping/receiving function including bills of lading, shipping orders, manifests, tally sheets or export documentation.

Responsible for loading and unloading all kinds of heavy equipment to/from plant for the purpose of receiving or shipment from the Sanford yard.

Responsible for verification of serial number, piece count and condition of all shipments in or out the Sanford yard.

Responsible for inspecting all units for damage and report immediately to supervisor if damage occurs during the handling of machine or pieces.

Running all types of heavy equipment in the yard, including but not limited to loader, excavators, and dozer.

Operated industrial equipment to move materials in the warehouse region and to load and unload truck trailers or shipping containers.

Safe operation of various pieces of equipment to accomplish duties listed above including driving, backing up, tilting or raising or lowering attachments or other machine movements of facilitate transport.

Ensure that loads are positioned and placed securely.

Standing, walking, bending, climbing and stretching are required outside in all reasonable weather conditions for extended periods during the shift.

Customer Service Associate I/Loader (Front) (Part-time Permanente) January 2016-Present

Lowe’s Sanford, NC

Assisted customers with all of their shopping needs including responding to inquiries and helping customers with locating, carry, and loading merchandise.

Supported checkout and other functions as needed including preparing quick-load items, replenishing shelf stock, and using power equipment.

Physical ability to move large, bulky and/or heavy merchandise.

Physical ability to perform task that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Union Liaison September 2014-November 2015

North Carolina Growers Association (NCGA), Vass, NC

Liaison between the U.S. Department of Homeland Security and Mexican Consul General in Raleigh, NC.

Liaison between North Carolina Community Health Center Associations in Raleigh, NC.

Performed tasks of welcoming incoming clients, visitors and other personnel

Performed responsibilities of answering phone inquiries, drafting official correspondence, emails, fax and other documents.

Worked independently and collaboratively on assigned tasks

Proven record of performing clerical duties such as scanning, photocopying and collating

Handled responsibilities of providing administrative support to employees, management team and clients

Negotiate collective bargaining agreements and synchronize grievance procedures to handle employee complaints.

Responsible in ensuring proper communication and cooperation between the 423 farm growers and union officials serving as a connector or official go-between the top ranking officials in each organization.

Visited 423 NCGA growers, in ensuring the implementation of policies and procedures of the collective bargaining agreements in order to make certain that member' terms and conditions of employment were upheld.

Assisted newly arrived H2-A farm works with applications, services, and translations, inbound and outbound transportation.

Store Manager/Asst. Store Manger August 2013-August 2014

Family Dollar Store, Sanford, NC

Performed tasks of welcoming incoming clients, visitors and other personnel

Executed all duties necessary for the effective and profitable operation of the store.

Supervised a group of 5 employees in the daily operations of the retail store.

Provided exceptional customer service, resolving the consumers inquires and concerns in a positive and approachable manner.

Received, reviewed, and recorded all invoices, monthly accounts payables, prepared daily cash receivables and deposits; weekly work schedules and payroll requirements.

Managed, trained, and developed employees on store practices and procedures (e.g., Door to Shelf).

Assisted in security and loss prevention by maintaining a presence in the store and providing excellent customer service.

Maintained inventory, store appearance, and weekly ordering of merchandise using cycle count, ensuring in-store representation.

Supervised and planned the unloading and transfer of merchandise from delivery truck to stockroom to store.

Human Resources Supervisor June 2012-October 2013

U.S. Army, Fort Bragg, NC

Supervised Human Resource office, managed the health, welfare, accountability, readiness and professional development of personnel and their families.

Assisted with the appointment process, scheduling new personnel orientations, training and entering of a high volume of employee records into the Human Resource files.

Supervised a group of 5 employees in the daily operations of the section.

Maintained confidential files and records

Conducted Staff Assistance Visits (SAV) and Staff inspections of Fort Bragg Army Post office, official mail and mailrooms.

Supported, monitored and tracked mail movement of official mail, Human Resources Company and five postal team.

Army Post Office Manager April 2011-June 2012

U.S. Army, Fort Bragg, NC

Responsible for shipping and receiving mails and courier packages

Managed 15 employee’s’ technical and strategic training; assists and advises the administrator in all matters including training plans.

Provided postal support to the Fort Bragg military communities of over 750,000 Soldiers, retirees, civilians & their families.

Managed the accountability and maintenance of over $1,850,000 of Postal Service equipment.

Evaluated personnel qualifications for special assignment, transfer or reassignment.

Reviewed all information submitted to the Chief Operation Officer by the training and supply sections.

Monitored, tracked all evaluation and training requirements from Chief Operations Officer for subordinate teams ensuring information is disseminated to six multifunctional human resources teams.

Human Resource Task Leader June 2010–April 2011

U.S. Army, Camp Arfijan, Kuwait

Supervised a group of 10 staff members in daily operations, including evaluation and discipline.

Supported with the selection process, arranging new recruits orientations, training and entering of a high volume of personnel records into the Human Resource files.

Supervised Theater reception, replacement, return-to-duty, rest and recuperation, (R5) Operations in the Central Command.

Monitored all inter and intra theater personnel flow of over 300,000 personnel moving throughout the theater during reception, replacement, return-to-duty, rest and recuperation, and redeployment operations.

Tracked, analyzed and predicted projected passenger flow rates to ensure theater reception, replacement, return-to-duty, rest and recuperation, and redeployment operations (R5) assets are adequately resources and effectively positioned.

Planned, organized, recorded, tracked daily, weekly and monthly reports for Senior Director’s brief.

Postal Supervisor ecember 2009-June 2010

U.S. Army, Fort Bragg, NC

Greet visitors and employees courteously and cater for their special requests, needs and complaints

Supervised one team leader and four personnel.

Prepare incoming and outgoing mail and packages

Assisted the Postal Officers in providing long and short term postal planning to the Human Resources group senior officer.

Provided current and future operations management for postal teams attached/assigned to Human Resources Teams.

EDUCATION

Business Administration, Human Resources Management, Central Carolina Comm. College, Sanford, NC (Currently).

United Chaplain State of North Carolina Course, Raleigh, NC, 2016)

Transitional Aftercare Network, Wake County, North Carolina, 2014

Associate Degree in Arts, Fayetteville State University, Fayetteville, NC, 1997

Associate Degree in Spanish, Fayetteville State University, Fayetteville, NC, 1997

Notary Public, Fayetteville Technical College, Fayetteville, NC, 2014

National Career Readiness Certification, Fayetteville Technical Community College, Fayetteville, NC, 2013

Contracting Officer Representative, US Army Logistics University, Fort Lee, VA, 2013

Senior Enlisted Joint Professional Military Education Certification, Joint Forces Staff College, Norfolk, VA, 2012

Equal Opportunity Leader, EO Course, Fort Bragg, NC, 2009

Senior Leadership Course, Human Resources, US Army NCO Academy, Fort Jackson, SC, 2009

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