Project Manager

PROGRAM MANAGER PROJECT MANAGER

QUALIFICATIONS PROFILE

Analytical, result driven IT Program/Project Manager skilled in leading large-scale program initiatives across the business line, offering comprehensive experience in all facets of IT project management and execution. SME in Financial Services, Payment Processing Industry, POS Systems, (PCI) requirements, Security, Compliance, Data center Migration, E commerce, Oracle Identity & Access Management, ERP solutions, and Infrastructure projects. Adept at implementing scalable cloud-based solutions to streamline operations and achieve sustainable growth.

AREAS OF EXPERTISE

Vendor Management Change Management

Business and Systems Analysis IT Strategy, Planning & Execution

IT Operations and Service Management System Development Life Cycle

Budget and Cost Optimization

Data Analysis Contract Negotiation

Gap Analysis

PROFESSIONAL EXPERIENCE

Merchant e Solutions, Atlanta, GA

Director, Program Management 2017 - 2017

Led a team of direct report project managers, and managed multiple cross-functional Scrum and product teams. Built project management office (PMO) from ground and established the PMO governance framework by conducting gate review for all key programs at strategic process milestones.

Established the foundation for Change Management Process in the organization.

Directly report to VP and single handedly managed the entire program budget and rendered strategic leadership to project managers & Product Team. Accountable for the overall life cycle management of product initiatives and programs.

Established a program level dashboard & reporting in the company to manage and report KPI’s post launch as well as status reports for schedule, budgets, risks, dependencies for ongoing projects in the portfolio.

Managed entire product portfolio, prioritize projects, drive dependencies, manage risk for the product portfolio and drive the decision-making process throughout product development lifecycle.

Established, managed and maintained project management processes, tools and templates across the team.

Manage resource availability and allocation throughout the project lifecycle.

Developed, maintained project management deliverables including: implementation plan, project schedule, project budget reporting and variances, issues & action log, risks assessment and contingencies.

Accountable for on time product delivery, product quality, cost, and operations across entire project portfolio.

Led Vendor Contract Management efforts including on boarding, vendor selection process, and track status on vendor performance.

Designed the Go- To – Market Strategy for product launches, managed Pilot installations, System Roll out for EMV Projects.

Equifax, Alpharetta, GA

Enterprise Program Manager 2015–2017

Managed complex, cross functional IT new product initiatives within enterprise to deliver strategic initiatives. Developed and managed the Enterprise level program plan and provided leadership to ensure that integrated solutions were coordinated and standardized across the organization. Implemented and executed all project phases including initiation, planning, execution, monitoring, control and closure of multiple projects.

Translated business plan into IT objectives and roadmap, created integrated development plan, developed business case justifications, cost-benefit analysis (CBA) for IT spending.

Created Kanban and scrum boards for multiple project teams, and accountable for the success, execution, and successful closure of enterprise initiatives.

Performed Risk analysis, managed change requests, and reduced the project risks by formulating contingency plans. Created cohesive project plans with identifiable critical path, task dependencies, and major milestones. Effectively managed the scope/budget/resource/schedule/communications/Risk for multiple projects

Tailored communication for senior leadership by creating visual dashboards with KPI and milestones throughout the project life cycle

Built cohesive project plans with distinctive critical path, tasks, dependencies, and major milestones.

Designed visual dashboards with key performance indicators and milestones throughout the project life cycle to tailor communication for senior leadership.

Received multiple spot bonuses at Equifax for successful project delivery

Scrum Master IT Business Analyst 2013–2015

Coached team members including Development, QA Teams, Product Owner on agile principles and best agile practices, led sprint planning, sprint review sessions, backlog grooming, daily stand ups, end of sprint demo, and Sprint Retrospectives.

Managed multiple projects, identified business need, worked with business and external financial institutions to define project objectives and scope. Developed optimal business solutions, elicited and prioritized business requirements, and translated business requirements into functional and technical specifications. Created a Product Backlog in Rally, developed user stories, defined acceptance criteria. Defined and owned the product road map to deliver products and features to drive revenue.

Proactively worked with development team on estimation and breakdown of user stories into tasks, tracked the sprint deliverables, and sprint velocity. Removed impediments to keep the team productive and provided metrics and status to senior management. Facilitated decision making, issue resolution and consensus amongst the team. Collaborated closely with Product Owner for backlog maintenance.

Conducted training for operations and sales team for new product initiatives.

Collaborated closely with cross-functional teams, product management, finance, legal, sales, operations teams to inform go-to-market strategies for the successful launch of products/application. Created release plan, worked with multiple groups to drive the release and ensured that all aspects of the release planning process were complete for product launch.

TMX Finance Alpharetta, GA

Project Manager Senior Business Analyst 2012–2013

Led a major migration project to migrate from legacy POS application to a JAVA-based application. Identified project scope and established work break down structure schedule for the entire migration initiative

Accountable for the entire program delivery. Managed the full system development process, resource requirements, architectural design, technical specifications, release plans. Defined and executed the project plan, ensured schedule, budget and deliverables are aligned.

Provided technical, functional support to onsite and offshore teams. Closely monitored the project for variances.

Managed multiple Agile projects by utilizing Sprint framework and motivated self-organizing teams to create shippable code release in the monthly launches.

State of Alabama (Alabama Department of Economic and Community Affairs), Montgomery, AL

Project Manager 2006–2008

Applied project management methodology, tools and techniques to drive a successful execution of projects. Worked with product managers for vendor selection by managing processes related to RFI, RFP, SOW’s, contracts and agreements. Conducted kick of meetings with stakeholders, and reviewed project plan to gain consensus.

Developed, maintained project management deliverables including project Plan, schedule, budgets, reports, variance & risks/issue logs. Managed changes to project scope, schedule and cost. Measured project performance to monitor the progress of project, identified variances and communicated to stakeholders.

Provided functional design, delivery and support of solutions to end clients. Led discovery sessions, documented and managed scope. Compiled requirements using interviews, JAD sessions, document analysis, requirements workshops, business process descriptions, use cases to define project scope.

Conceptualized workflows, developed scalable solutions, Designed Prototype Screens, and Translated Requirements into various Documentation deliverables including Business Requirements specifications, Functional specifications, User guides.

Developed business rules to support process flows, planned activities related to system development projects.

Prepared written estimates/change orders/proposals for clients. Managed client relationships and worked with clients on design, delivery and support.

Assigned individual responsibilities, identified appropriate resources needed, and developed a schedule to ensure timely completion of projects.

EARLIER CAREER

Xterasys Corporation, Irvine, CA 2003 – 2005

IT Project Manager

EDUCATION AND CREDENTIALS

Master in Business Administration

Troy University, Montgomery, AL, USA

Bachelor of Civil Engineering

Maharaja Sayajirao University, Vadodara, GJ, India

Project Management Professional Certification

Certified Scrum Master (CSM)

SAFe Agile Practitioner

PROFESSIONAL AFFILIATIONS

Project Management Professionals (PMP)

Scrum Alliance

TECHNICAL ACUMEN

XML SQL HTML Java Jira/Confluence/SharePoint Caliber IBM RTC Sales Force Rally Team Foundation Server Visio Lucid Chart POS Applications CRM SAAS PAAS Microsoft Office Suite (Word, Excel, and PowerPoint) Microsoft Project

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