Project Manager Health Care

Summary:

●With Six years of IT and Management experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as Business System Analyst in Telecom, Healthcare and Investment Banking.

●Strong knowledge of software development life cycle (SDLC), waterfall, Agile/Scrum, and RUP (Rational Unified Process).

●Knowledge in the ETL (Extract, Transform and Load) of data into a Data Warehouse/data mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).

●Experience in working with Microsoft Office suite (Word, Excel, Access, Visio, PowerPoint and Outlook) for documentation, analysis and presentation.

●Extensive experience in gathering Business and Functional Requirements, Business Scope & Vision Document, developing Business Requirement document, Functional specification document, communication plan, Use Cases, conducting Gap Analysis and Risk Analysis.

●Worked with Software Development Life Cycle (SDLC) including Feasibility Study/Gathering Requirements, Analysis, Design, Development, Testing, User Acceptance Testing (UAT), Implementation and Post-Implementation Validation.

●Highly creative and illustrated positive and productive team environments with integrative thinking skills which was used to problem solving and making sound decisions.

●Good experience with HP Quality Center Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, Share Point, MS Project, MS Visio, JIRA

●Excellent meetings facilitator with excellent inter-personal and conflict resolving skills.

●Worked on multiple projects while meeting deadlines, identified project issues as well as coordinated projects with team and clients.

●Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.

TECHNICAL SKILLS:

Operating Systems: Linux, HP UNIX, Sun Solaris, and Windows 7/8

MS Office Tools: MS Word, MS Excel, MS Access, MS PowerPoint 2003/07, MS SharePoint

Packages: MS Office, MS Visio, MS Project

Tools: Clear case, Clear Quest, Rational Rose, Requisite Pro, HP Quality Center

Databases: SQL, Oracle, MS Access, SQL Server 2000

Methodologies: Rapid Action Development (RAD), Joint Application Development (JAD),

Rational Unified Process (RUP), Unified Modeling Language (UML), System Development

Life Cycle (SDLC), Waterfall Model, Crystal Reports, Visual Source Safe.

Business Documentation Skills: Documented Business Requirement, Use Case Specifications,

Functional and Non-functional Specification, System Requirement Specification, UML

WORK EXPERIENCE:

AT&T, Schaumburg, IL

August 2016 – May 2017

Business Analyst/Defect Manager

AT&T, one of the largest telecommunication companies, delivers advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. As a Business Analyst as well as Defect Manager I was Responsible for working on enhancements targeted at increasing AT&T's revenue, streamlining costs, improving customer satisfaction, major and minor releases and defect tickets.

Responsibilities:

●Worked on Major/Minor releases as Lead Business Analyst. Responsible for meeting deadlines and gathering required documents from team.

●Hosted Weekly meetings and daily short meetings

●Worked on PVT and live customer soft launch Defects where orders needed to be progressed in limited time.

●Handled RCA tickets and successfully met deadlines.

●Created and presented Release Notes to clients.

●Responsible for gathering required sources for each defect tickets that is open in order to bring resolution on the defect.

●Provided detail status reports depicting project progression and outlook to all stakeholders

●Worked with both onshore and offshore development teams.

●Functioned as a liaison between the AT&T Product Team, internal project team, development team and technical architects ensuring that the software solutions developed satisfied the needs of AT&T's business.

●Elicited business requirements to address AT&T's needs by conducted meetings utilizing various communication strategies; interviews, brainstorming sessions, focus groups comprised of system experts, and questionnaires designed to extract details.

●Published agendas, meeting minutes, issues, action items and due dates for each meeting conducted.

●Facilitated review meetings with AT&T's Product Team to ensure validity of both business and functional requirements.

●Managed issues and risks throughout the project life cycle and effectively communicated status changes to the project team.

●Mitigated issue resolution with high urgency across all teams and management levels.

●Conducted post-mortem meetings and assisted in root cause analysis of post-implementation issues.

●Developed project plans and schedules.

●Strong Client Relationships worked one on one with clients and gathered requirements.

●Collaborated extensively with technical SMEs on identifying system opportunities/efficiencies and brainstorming creative solutions to satisfy AT&T's business.

Environment: SDLC, Microsoft Visio, MS word, MS Excel, MS outlook, MS Access, HP Quality Center.

Unisys, Inc., (LA COUNTY DEPARTMENT OF HEALTH CARE SERVICES) Los Angeles, CA

September 2014 – June 2016

Sr. Business Analyst

Unisys, Inc. gives managed care services that are aimed to health care programs sponsored by LA County department of health care services. The LA County DHCS offers Medicaid and Medicare plans, including health plans for families, children, aged, blind, and disabled applied through the LEADER system. The primary aim of the LA County department of health care services is to enhance the health and quality of life of the members and provide cost effective health care solutions. The project was to develop a software that would check if the person is eligible in processing Medicaid request forms and Medicaid claims also check if the funds are available to him, also help the staff into looking each customer's data to check his eligibility for the Medicaid plan.

Responsibilities:

●Played an active and lead role in gathering, analyzing, and writing business requirements.

●Project was implemented in phases, enabling system to deliver as many business requirements as early as possible. Involved in Requirement Scoping and analysis of high priority requirements for implementation.

●Develop Conceptual Data Model & Logical Data Model in alignment.

●Designed the business requirement collection approach based on the business need and requirement priority. Conducted end user surveys and interviews to come up all the relevant fields and information required.

●Evaluated Medicare requirements and benefits in Medicare Health Plans for member enrollment and management.

●Identify opportunities for the creation of algorithms and data models to detect incorrect or fraudulent Medicaid billings.

●Reviewed Business process documents, Functional and Technical Specification

●Worked closely with business team, and identified, analyzed the core requirements and key features of the ongoing project. Extracted, discussed, and refined business requirements and developed comprehensive business requirement document (BRD). Developed Software Requirement Specification (SRS) document using Visio and MS Office.

●Extensively interacted with both business team and development team in coming up with a Sequence diagrams.

●Participated in agile process – planned iterations, created tasks, assigned tasks to quality assurance team based on the priorities and estimated capabilities of quality assurance team for every iterations

●Prepared high level business use case and developed it into multiple system use cases and Activity diagrams.

●Used UML to perform Use-Case analysis to capture the dynamic aspect of the application.

●Developed UI document with UI designs and mock-ups through wireframes. Utilized Storyboards and screen mock-ups to obtain client feedback and approval. Suggested changes when the user interface was confusing or needed rewording.

●Worked in conjunction with the project manager, design team and developers to prepare project status reports and presented reports to clients in order to keep them current. Utilized prototypes and structured walkthroughs to ensure that all relevant requirements are properly addressed.

●Prepared user acceptance criterion and testing strategy that will be utilized by QA team to validate the addressed functionality of all critical requirements. Developed and maintained Test Matrix and Traceability Matrix. Utilized Quality Center to plan and execute tests, track defects and create change alerts. Conducted User Acceptance Testing (UAT).

Environment: SDLC, Rational Rose, Rational Requisite Pro, Microsoft Visio, Java, MS word, MS Excel, MS outlook, MS Access, XML, HTML EDI, MS SQL Server, PowerBuilder 5.0, Data Explorer

MIDFIRST BANK, Oklahoma City, OK

July-2012-August 2014

Business Analyst

MIDFIRST is a financial service company offering a variety of banking products and financial solutions like personal banking, small business, retail banking, home financing and equity loans, asset management, wealth management, corporate and investment banking and credit card services to its customers. Personal Banking involves opening and maintenance of checking, savings, recurring deposit accounts and personal loans. It is an online banking application that enables customers to access their checking and savings accounts, and credit card account using the Internet.

Responsibilities:

Created business use case, functional (FRS) and technical specifications for trading system.

Extensively involved in the modeling and development of Reporting Data Warehousing System.

Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype, Use Cases, UML diagrams for overall system.

Gathered requirements and modeled the data warehouse and the underlying transactional database

Developed & automated reports, solving Business Intelligence & Analytical needs of our full range for stakeholders.

Knowledge of using Share Point.

Analyzing the as-is and the to-be systems for accurate file/ data transfer utilities/ protocols.

Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation

Integrating functionality for multiple components for achieving the ability to send and receive currency/ cash via various EFT (electronic funds transfer) systems e.g. ACH, Wire, CHAPS.

Operating SWIFT messaging service for financial messages, such as letters of credits, payments, and securities transactions, between member banks worldwide.

Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them

Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.

Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.

Worked on Documented for Version Controlling, to maintain up to date changes in the Documents.

Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules

Environment: Microsoft Office Suite, Microsoft Visio, RUP, SDLC, UML, TestDirector, LoadRunner, Share point, SQL

Key Bank, Akron, OH

April 2011 – May 2012

Jr. Business Analyst

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $95 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States.

The project was on the on-line Mortgage processing system where customers can check their application status, view existing Mortgage application, refinance or work on home equity account. Several Mortgage tools and calculators were also developed.

Responsibilities:

Involved in interactions with Subject Matter Expert, Project Manager, Developers, and the end-users in more than one JAD sessions. MS Project proved useful in coordinating activities with project manager and various other teams.

Got in depth understanding of the processes of the Mortgage industry related to plans, rates, fees and underwriting systems.

The system fully supported fixed rate, ARM, GPM, GEM, interest only, deferred payment, home equity, reverse Mortgage, second Mortgage loan programs, etc.

Designed and developed UML Use Cases, Activity Diagrams, Sequence Diagrams, using UML

Created use cases and use case diagrams using Rational Rose.

Gathered product requirements in order to describe the business needs in terms of the main deliverables or products that are created.

Talked to the end users to create the process requirements and to properly explain the flow of future data modules to the design and development team.

Modeled the information and then came up with the requirements prioritization. Eliminated false requirements by screening out multiple versions of user input. Final prioritization was based on both, product and process requirements.

Kept a watchful eye on the changes along with maintaining a constant communication with the developers.

Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements, test plans and test cases.

Environment: Windows XP, UNIX, JAVA, Rational Requisite Pro, UML, Rational Rose

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