MANUEL SHERROD

Dallas, Texas

214-***-****

ac2dlw@r.postjobfree.com

Summary

Upbeat and reliable Professional seeks a position with a company in area of Customer Service/Receptionist, where my strong work ethic, superb organizational skills, excellent customer service, and interpersonal abilities, can be utilized to help make a contribution in the organization, meet or exceed its financial goals.

Qualifications

Microsoft - Word, Excel, Outlook

Managed10-line Switchboard

Coordinated and scheduled meetings

Trained New Employees and Volunteers

Typing 45 WPM

Processed and distributed Mail

Professional Experience

Receptionist/Switchboard Operator

Vista Vocational Resources Center - San Antonio, Texas 2011 - 2015

Handled and directed all incoming calls and provided center information and directions

Contacted, verified, and scheduled appointments for consumers to meet with counselors

Trained and mentored consumers on how to operate switchboard

Maintained 10 line switchboard at local vocational service center

Scheduled daily and weekly staff meetings for all 7 locations

Greeted and engaged consumers as they entered the center

Reservationist

Via Trans - San Antonio, Texas 2008 - 2008

Answered incoming calls for a busy, high-volume call center of up to 250 calls daily

Maintained high productivity rates including call times, call volume, and quality

Scheduled pick-ups and drop-offs, rescheduled and cancelled for ADA Para-Transit customers

Customer Service Representative

Pizza Hut - Memphis, Tennessee 2000 - 2002

Provided excellent customer service on inbound calls for food service delivery orders

Processed orders including order taking, payment processing, and dispatching orders for 22 locations

Used positive interpersonal skills to calm customers and deal with escalated calls such as late deliveries

Trained new employees on an individual basis, specifically on using the company software program and using adaptive technology

Customer Service Representative

Steak Out - Memphis, Tennessee 1998 - 1999

Handled all incoming calls, to-go orders, and transferred callers to 6 restaurant locations

Directed orders to stores using company software system for deliveries

Switchboard Operator

Alliance For the Blind (AFB) - Memphis, Tennessee 1995 - 1996

Maintained schedules for consumers, counselors, and center meetings

Trained new employees on switchboard and clerical duties

Handled high volume telephone calls, routed calls accordingly utilizing a switchboard, and took messages appropriately

Utilized an intercom system to page employees to indicate client arrival or phone calls

VOLUNTEER

Memphis Center for Independent

Memphis Works

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