Customer Service Sales Representative
Resume:
Jenique Markman
Lanham Maryland 20706 USA
Mobile: 240-***-****
Email: ac2dl3@r.postjobfree.com
PROFESSIONAL SUMMARY
A highly motivated, dedicated and organized individual who is always determined to work hard to strive for the success of the company. Substantial and impressive experience in customer service and team management with superior analytical skills. Strong computer and interpersonal skills. Outstanding results achiever. Excellent written and verbal communication skills. An eager individual to find a challenging position with a reputable company and further contribute to its development by working in a professional an efficient manner to achieve the organization’s goals.
HIGHLIGHTS
Great computer skills
Outstanding time management
Several years of customer service experience (Excellent at handling complaints)
Strong organizational skills
Outstanding skills in business writing
Ability to work in a dynamic and fast paced environment
Detail-oriented, exceptional at analyzing and problem solving based on experience
Ability to work independently
EMPLOYMENT HISTORY
Humana (Right-Source)
Jan. 2013 -Apr. 2014
Quality Analyst/Manager
Auditing and managing the entire group of representative (125 agents).
Xerox (Delta Airlines)
Sept. 2009- Dec. 2012
Quality analyst
Auditing and managing a team of 25 agents
Xerox (Delta Airlines)
Dec. 2007- Aug. 2009
Customer/Sales Representative
Handling customer’s calls and selling additional services that Delta offers.
EDUCATION
University of Maryland University College (UMUC) Adelphi, MD United States
Bachelor of Science 05/2017
Degree GPA: 3.695 of a maximum 4.0
Credits Earned: 120+ Semester hours
Major: Business Administration; Minor: Contract Management & Acquisition
Term honors: Dean’s List
Fall 2015, spring 2016, Spring 2017.
Montego Bay Community College
Associate Degree 05/2007
SKILLS
Computer Skills:
Microsoft word, Outlook, Excel, Access, PowerPoint.
Microsoft Windows XP
Microsoft Office Professional
Internet Research
Other skills
Excellent phone skills
A quick learner
Ability and willingness to adapt and embrace new processes and learn different things
Ability to make plans and effectively execute them
REFERENCES
Terry Walters
Professional reference
Rohan Brown
Professional reference
Contact this candidate