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Customer Service Manager

Location:
Fayetteville, AR, 72703
Posted:
September 19, 2017

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Resume:

Robin Brown

PO Box **** Fayetteville, AR ***** I Phone 479-***-**** I Email: ac2dk3@r.postjobfree.com PROFESSIONAL SUMMARY

Experienced retail manager with more than 9 years in Category Space and Store Layout in corporate office. Strong customer service background with additional areas of expertise include data entry, reporting, merchandising, interviewing, space analytics and optimization, modular execution, project and category management. Proven ability to deliver high quality work on time and budget consistently. Excellent time management skills, transitions with shifting priorities, strong organizational and problem solving skills. SKILLS

*Project Management *Customer Service *Date Entry *Reporting

*Merchandising *Space Planning *People Leadership *Excel

*Space Analysis *Pivot Tables *Power Point *Remedy

*DWG/AutoCAD *Retail Link *JDA ProFloor/ProSpace

WORK HISTORY

WALMART STORES, INC Bentonville, AR 10/2012 – 02/2017 Category Space/Store Layout - Perishable and Dry Grocery

Data entry, reporting, project tracking responsibly daily

Produced and utilized sales reports through Retail Link and Category Analysis Tool for space allocation decisions.

In-depth understanding of the CPG retail environment

Skilled in interviewing and hiring quality associates

Managed and developed a team of up to 10 hourly associates within the Category Space team.

Utilized Macros and data scripts to update large files timely and efficiently.

Data analytics, space recommendations for project stores, maintaining floorplans and space updates pre and post modular relay.

Created and managed Excel trackers for seasonal relay projects to monitor team progress.

Communication process with the buying and modular teams weekly.

Audits of Remedy issues to maintain accuracy and response time for at 99% completion rate. WALMART STORES, INC Bentonville, AR 08/2007 – 10/2012 Category Space/SOTC Manager – Apparel

Analyzed sales data for accurate space and footage recommendations by category, department, prototype, and buying strategy.

Created a tracking tools that streamlined process and reduce markdowns.

Completed Remedy tickets and provided solutions to store issues and requests.

Participated in all buyer, planner, and replenishment pre-planning meetings.

Ran sales reports in assigned apparel departments. WALMART STORES, INC Fayetteville, AR 06/2004 – 08/2007 Assistant Store Manager

Audited Accounting office daily and weekly reports

Monitored cash pulls and reconciled cash office at end of day

Responsible for inventory management and cost reduction measures

Conducted department audits and managed in-stock levels

Personnel experience with interviewing and hiring

Managed, trained, and mentored associates in multiple departments and assignment rotations

Oversaw all operations from front of store customer service to warehouse receiving

Managed accounting offices and personnel offices through reporting and audits

Provided high level of outstanding customer service on a daily basis EDUCATION

Northwest Arkansas Community College – Rogers, AR

Associates of Arts/Sciences – graduated 2010

Northwest Arkansas Community College – Rogers, AR

Corporate Learning Program – ProSpace Planning/Shelf Management - Fall 2017 John Brown University - Rogers, AR

Bachelors in Business/Organizational Leadership Program – Currently Attending



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