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Manager Customer Service

Location:
Springfield, Missouri, 65804, United States
Posted:
September 19, 2017

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Resume:

Derrick William Spivy

**** **** ****

Springfield, MO 65804

417-***-****

ac2dii@r.postjobfree.com

CAREER OBJECTIVE

• To secure a position in Human Resources where I can utilize my education, knowledge and experience to support the employees, and contribute to the profitability of the company while continuing to grow professionally.

EDUCATION

• Bethel University McKenzie, TN

MBA Human Resources Management, Class of 2018, Current GPA: 4.0

• Arkansas Tech University Russellville, AR

B.S. Degree in Hospitality Administration, Class of 1997

• Activities and Honors

Departmental Performance Scholarship - Hospitality Administration Department Hospitality Society President 1997; Vice-President 1996; Treasurer 1995 ATU Chapter Eta Sigma Delta member (National Hospitality Honor Society) International Food Service Executives Association (IFSEA) Arkansas Tech University Food Lab Assistant 1997

WORK EXPERIENCE

• Fleet Manager, PRIME INC., 2740 N. Mayfair, Springfield, MO 65803; June 2007 - Present.

• Weekend Operations Manager/Orientation Manager/Fleet Manager, O&S TRUCKING, 3769 E. Evergreen, Springfield, MO 65803; March 2003 - June 2007.

• Fleet Manager, PRIME INC., 2740 N. Mayfair, Springfield, MO 65803; May 2000 - March 2003.

• Traveling Manager/Staffing and Training Manager/Store Manager, WILLIAMS TRAVEL CENTERS, various locations including AR/MO/TN/GA/AL/TX, home office Nashville, TN; April 1998 - May 2000.

• Co-General Manager, PAPA JOHN’S PIZZA, 215 Farris Rd., Conway, AR 72032; May 1997 - April 1998.

PROFESSIONAL SKILLS AND DUTIES

• Directly responsible for the profit and loss statement for a 60-75 truck fleet, customer service

• Financial Responsibility: Increasing revenue, decreasing expenses, daily record keeping

• Employee Relations: Hiring, training, discipline and termination of staff, scheduling, payroll, employee reviews, unemployment hearings

• Marketing: Responsible for promotional events and delegating staff members

• Quality Control: Responsible for customer service, safety, regulations obedience

• Problem Solving/Multi-tasking: Responsible for providing solutions to various daily issues

• Leadership: Managerial roles providing guidance, authority and integrity for employees

• Computer Skills: Microsoft Office, AS400, proficient typist and various other formats



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