J U S T I N H . J OHNSON

( * * * ) ***- * * * * • J U S T I NHJOHNSON@Y AHOO.C OM

H T T P S : / / WWW.L I NKEDIN.C OM/I N / J U S T I NHJOHNSON1/ PROFESSIONAL PROFILE

Highly organized analytical professional with superior goal setting, decision-making, and problem solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Adept at business development, training development, operations, public speaking and project management. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach. PROFESSIONAL EXPERIENCE

2012 – 2017 Watson Mortgage Corp.

Closing/Post Closing Specialist

Performed disbursement of residential mortgage loans and reconciled all HUD/Settlement Statements with FICS

Sold and shipped loans to Fannie Mae and outside investors

Mailed customer survey letters and coordinated trailing documents to outside investors

Reviewed all mortgage loans for compliance by following QC checklist

Handled Real Estate Tax tracking orders for portfolio loans

Provided exceptional customer service to both internal and external customers 2011 – 2012 Bono’s of America, Inc.

Internship

Worked as an apprentice under the company’s Vice President and Legal Counsel

Hand-picked to deploy training programs which positively impacted performance of multiple employees

Delivered leadership training on operational excellence in sales, service and compliance to all locations

Appointed as primary contact for training and development in assigned region

Given autonomy to create inspired marketing concepts to broaden brand appeal 2004 – 2012 Bono’s Bar-B-Q

Assistant Manager

Organized and maintained inventory, food cost and labor cost

Maintained, upheld, and exceeded customer satisfaction and service

Exercised independent judgment, decision-making abilities and high level of confidentiality

Encouraged positive engagement and coaching to a staff of 25 Employees

Led and facilitated weekly team meetings

Served as my team’s primary source of leadership EDUCATION

2013 Jacksonville University Jacksonville, FL

Degree: Bachelor of Arts in Business Administration 2011 Florida State College of Jacksonville Jacksonville, FL

Degree: Associate of Arts in Business Administration J U S T I N H . J OHNSON, P G 2

CERTIFICATIONS

(CSCMP) SCProTM Fundamentals certifications, Florida State College of Jacksonville (Summer 2016)

Earned Certifications in Customer Service Operations, Demand Planning, Inventory Management, Transportation Operations and Supply Chain Management, Florida State College of Jacksonville HONORS & AWARDS

Dean’s List – Florida State College of Jacksonville AFFILIATIONS & VOLUNTEER WORK

Member, Kappa Alpha Psi Fraternity Inc.

Volunteer for the YMCA Athletics

Volunteer for the Second Harvest Food Bank

ADDITIONAL SKILLS & COMPETENCIES

Microsoft Word PowerPoint Excel

Access Adobe Outlook