Thomas (Tom) Merola

Summary

Expertise in equipment and services sales; on-site presentations, demo room activities, marketing, customer service, technical service, equipment design, network design, project management and employee sales training programs that produce significant bottom line results through a changing environment.

Experience

Sales Engineer at Time Warner Cable Business Class January 2010 – December 2016

*Responsible for supporting Mid-Market/Enterprise sales teams by providing technical consulting and requirements gathering during the sales process

*Assist Enterprise sales teams in gaining revenue by providing knowledge of Time Warner Cable network, Internet, Ethernet and Telecommunications technologies to customers and staff

*Work with sales teams in preparation of presentations and proposal delivery

*Recommends solutions based on customer needs and assists with design

*Facilitates technical discussions with prospective customers and looks for additional revenue opportunities

*Writes and presents RFPs, technical proposals and designs to customers

*Subject matter expert for all TWC Mid-Market products and services

*Responsible for interfacing with existing customers regarding service upgrades, changes and other technical issues

*Provides on-going consulting to customers on Time Warner Cable services enhancements and upgrades

*Acts as a technical liaison between customers, sales teams and various TWC internal departments

*Provides technical training on existing new products and services to Mid-Market Sales Teams

*Assist in development and launch of new products and services

*Perform other duties and special projects as assigned

Integrated Solutions Engineer at AT&T January 2003 – December 2009

*Pre-Sales support for the AT&T Core Sales force (Direct and Indirect)

*Direct Sales of Voice/Video/Data/Network solutions to the Enterprise (B2B) Customers

*Provided Data CPE Solution Engineering, Design, Ordering and Vendor management

*Supported Advanced Hosted Services, IT Security, Network and Managed Services for the Core Sales Team

*SME for VoIP products, Voice Hosted IP Communications Service for Direct and Indirect (Distributors) Sales Teams

*Established training processes and procedures for the Core Sales Teams to achieve maximum results in selling voice/data/video/managed service products

*Interfaced directly with customers Direct and Re-sellers) to develop complex voice and data solutions

*Worked under micro-management with monthly quotas and monthly funnels

Specialize in Cisco, Juniper, AdTran, Nortel, Shoretel, Avaya, FatPipe design/sales; Contact Center specialist; VoIP Specialist, Video Specialist (Tandberg, Polycom, Lifesize), Wireless (WLAN), APC, IPTV, Telepresence

Business Development Manager at Qwest Communications January 2000 – December 2002

*Developed the regional pre-sales operational programs for National, Global and Government and Education sales teams in the Eastern USA

*Identified and grew distribution channels, both direct and indirect

*Developed and implemented marketing plans

*Managed vendors for 3rd party services

*Established training processes and procedures for the Core Sales Teams to achieve maximum results

*Interfaced directly with customers to develop complex voice and data solutions

Sales/Operations Executive at TRI, Inc. 1993 to 2000

*Automated Operator equipment sales, customer service and billing

*Managed TRI Automated Operator equipment and network

*Wholesale sales to ILEC’s and CLEC’s in addition to retail sales.

Sales/Technical Support/Manufacturing Executive at VAC 1989 to 1993

*Managed a staff of 20 technical experts that supported the sales department

*Managed three sales teams, each consisting of a sales manager and 8 sales people each

*Developed planning requirements to reduce costs and improve margins

*Developed and implemented sales promotional programs

*Assisted in developing company telecom products and services

Manager – Sales/Technical Support at TMC/TeleFiberNet (LDDS/MCI WorldCom) 1983 to 1989

*Data CPE Solution Engineering, Ordering and Vendor management

*Managed the egress network with LDDS/MCI WorldCom

*Supervised the preparation of major lead generation campaigns

*Directed major sales campaigns through product promotions

*Managed an installation and technical staff

Education

Miami Dade College - Marketing and Communications

Miami Lakes Technical Institute - Telecommunications

NaviSite Cloud Services - SaaS, IaaS, DaaS, Hosting, O365

MEF Boot-Camp

CCNA Boot-Camp

Company Sponsored Events

TWC - STEM fest at The Works, Ohio Center for History and Art Science for the Youth.

at&t - North Linden Elementary School, Read to the Youth Program.

Article with Smart Business Magazine on Managed Security

http://www.sbnonline.com/article/how-managed-security-solutions-can-keep-your-company-data-safe-and-secure-thomas-merola-time-warner-cable-business-class/

Recommendations

Ed Pruzinsky, worked with Tom at AT&T

"I have known Mr. Tom Merola in a variety of capacities for many years in the Communications Industry. Mr. Merola is highly respected within Qwest and ATT. In addition, he has progressed within each company to meet the demands placed upon him. Mr. Merola is organized, efficient, extremely competent, and has an excellent rapport with people of all ages. Mr. Merola’s communication skills, both written and verbal, are excellent. In summary, I highly recommend Mr. Merola for any position or endeavor that he may seek to pursue. He will be a valuable asset to any organization.

Greg Williams, worked directly with Tom at AT&T

"Tom is a true sales professional in every sense of the word. Combining his knowledge of voice, data and VOIP Tom uses a consultive approach to the marketplace thus enabling his clients to make informed decisions. I would highly recommend Tom to any perspective employer.”" If you have any questions, please do not hesitate to contact me. Sincerely, Greg Williams Senior Sales Engineer"

Gary Rea, worked with Tom at AT&T

"Tom is an excellent technical resource and worked well with customers in putting together solutions that met their needs. He was an asset to our team."

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