Accounts Receivable Customer Service
Resume:
Angela Gordon
Waldorf, MD ***01
***************@*****.***
Qualifications
Motivated, personable business professional that possess twenty eight years in the billing Healthcare and Long Term Care field. I face tasks and challenges with energy and passion. Always demonstrates history of producing accurate timely monthly statements and billing claims. Thrive on deadline-driven environments. People focused, goal oriented and able to demonstrate continuous improvement in prior Business Office positions. I have excellent Analytical oral written communication and interpersonal skills and a team player.
Professional Experience
Asbury Communities May 2009-Present
Solomons, MD
Facility Billing Counselor
Prepares reviews and analyzes all billing concerning Healthcare, Assisted Living and Residential living Residents. Working knowledge of Medicare, Medicaid, private pay and co insurances, secondary billing and knowledge of UB92 billing requirements.
Prepares and reviews accounts receivable bills for completeness, consistency, correctness and proper format for 420 Residents.
Reviews all ancillary charges for accuracy before posting, update census report daily.
Provides on going accounts receivable support to departments campus wide.
Notifies Executive Director and other appropriate staff members of delinquent accounts and follows up on all delinquent accounts per the collection policies.
Serves as the Liaison between Resident and outside agencies regarding billing inquiries.
Perform all operation pertaining to Asbury’s Resident Fund Management Systems (RFMS).
Follows appropriate steps for adjusting or refunding Residents accounts.
Reviews financial metrics and AR with the ED and Director of Finance each month.
Acts as the main resource for Medicaid applications or process challenges for Asbury which include attending eligibility appointments if necessary.
Responsible for the Medicaid intake and eligibility process for the skilled nursing unit within Asbury.
Responds to Resident billing inquires, questions or concerns, via email, telephone or in person.
Follows month end close procedure monthly and on a timely basis.
Collington Life Care Sept 2007-May 2009
Accounting Assistant II
Responsible for billing primarily Medicare, Medicaid, and secondary insurance, ensuring collection of payment from the appropriate person or entity.
Attends morning stand up meetings in the health care center to obtain and share information necessary particularly for Medicare related residents on the skilled unit.
Records deposits when needed and assists with the census when needed and post cash receipts daily.
Responsible for resolving problems with billing or handling of accounts.
Follow up payers for status of unpaid claims, via telephone or in writing.
Maintains knowledge and understanding of third party payer regulations for Medicare, Medicaid, and Manage Care accounts.
Prepare and submits secondary insurance claims, resubmits claims to payer, if no record of receipt.
Corrects and/or updates patient registration data. Reviews all invoices and make necessary financial transfers.
Respond to billing inquiries on a daily basis. Researches and effectively resolves issues through knowledge of medical billing practices. Documents actions taken and communicates results.
Initiates collection calls to Residents for outstanding balances.
Ability to consistently meet deadlines and work independently.
Handles Resident concerns with professionalism and customer service skills in a reasonable response time.
Maintains the daily census and forward to appropriate departments and outside agencies.
Asbury Communities June 2002-Sept 2007
Facility Billing Specialist
Prepares reviews and analyzes all billing concerning Health Care, Assisted Living and Residential Living residents.
Prepares and reviews account receivable bills for completeness, consistency, correctness and proper format for 420 residents.
Reviews and post all ancillary charges for accuracy before posting.
Provides on-going accounts receivable support to different department’s campus wide.
Notifies ED and other appropriate staff members of delinquent accounts and follow up on all delinquent accounts per the collection policy.
Responds in a timely manner to Resident billing inquires.
Reconciles accounts receivable general ledger accounts.
Perform all operation pertaining to Asbury Resident Funds Management System (RFMS).
Follow month end close procedure manual.
Follows appropriate steps for adjusting or refunding residents accounts.
Review financial metrics monthly with ED and Director of Finance.
Education
Oxon Hill High, Oxon Hill MD
Diploma, 6/1985
2002-Present
Accounts Receivable Management course, Introduction to Medical Billing, Accounting and Bookkeeping, CQI workshop, Customer first training, National Association of Reimbursement Officers Conference, Social Security Administration Workshop, Healthcare overview classes, Stress management, MS Office, Excel training, Infection Prevention control, resident bill of rights, Introduction to Maryland Medicaid, Medicare, Team Building.
Excellent Reference upon Request
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