SUMMARY

Extensive experience in retail management. Proven ability to train employees, and help them perform as effectively as possible. Excellent skills in customer relations, ensuring customers feel they are treated fairly so they stay loyal to my employers. Proactively resolve problems quickly with vendors, co workers, and customers, enabling my employers to operate as smoothly as possible.

EXPERIENCE

Best Cleaners, St Louis Park, MN Customer Service Manager, 2006-2017

Managed a staff of up to fifteen employees at five locations

Trained all customer service agents in company policies, and verified that they were following procedures

Proactively resolved customer complaints, balancing the need to ensure customers remained loyal to Best Cleaners without paying out excessive compensation to them

Worked with the cleaning staff to schedule the timing of clothes cleanings, and assisted staff in other departments to ensure garments were ready when promised, keeping customers happy without creating excessive workload for the cleaners

Earned four Dry Cleaning / Laundry Institute certifications: Customer Service, Dry Cleaning Fundamentals, Fibers & Fabrics, and Wet Cleaning.

Stay at Home Mother, 2002-2006

Riveria / Axel’s Restaurant, Chanhassen, MN Bartender / Waitress, 1997-2002

Earned the most tips per year of any server at the restaurant because of my strong work ethic and ability to build rapport with customers.

Republic Airlines / Mesaba Airlines, Minneapolis, MN Flight Attendant, 1984-1995

Responsible for ensuring the safety of all passengers aboard my flights.

Provided gracious and attentive customer service, to make passengers’ flights as enjoyable as possible

Presented CPR and First Aid training to other flight attendants.

Burger King, Minnetonka, Minnesota Assistant Manager / Interim Manager, 1981-1984

Oversaw restaurant, and maintained smooth running crew of 20 employees

oResponsible for training employees in restaurant procedures, teaching them how to provide gracious customer service, and scheduling the hours of all employees

Initiated strategies to resolve problems with employees, customers, and vendors, quickly and fairly.

EDUCATION

Normandale Community College, Bloomington, MN, A.A. 1985