Administrative Assistant Customer Service

KIMBERLY A. RATHSACK

***** ******* **** ****, ************, MD 20886 240-***-**** ac2d8k@r.postjobfree.com

I’m a highly professional PART-TIME RECEPTIONIST who is responsive, customer-focused with 20 plus years’ experience in performing reception, clerical and administrative tasks. Proven verbal and written communication skills. Demonstrated talent in resolving customer complaints, handling high volume phone calls and answering customer queries. Productive and diverse exposure of healthcare and hospitality settings. Proficient in computers including MS Office, internet and email.

PROFESSIONAL EXPERTISE

● Correspondence Handling

● Phone Etiquette

● Customer Service

● Reception Maintenance

● Bill Processing

● Supply Ordering

● PABX/Switchboard Operation

● Call Forwarding

● Log Keeping

● Calendar Management

● Event Coordination

● Reception Cleanliness

SUMMARY OF QUALIFICATIONS

• Over 2 years’ progressive experience in performing reception and front desk activities

• Demonstrated ability to greet residents and clients and guide them accordingly

• Highly skilled in answering and forwarding phone calls

• Hands-on experience in receiving, sorting and routing mail

• Strong verbal and written communication skills

• Proven ability to deal promptly with emergency situations

• Able to multi-task, prioritize and flexible with changing business requirements

• Precise attention to detail

• Scheduled customer bookings and guided them to appropriate areas

• Greeted the customers courteously and politely and catered to their special requests, needs and complaints

• Oversaw maintenance of the reception and waiting area

• Fielded and forwarded telephone calls and correspondence to designated departments

• Handled all incoming, outgoing and overnight mail for distribution and mailing

• Responsible for office company cars reservations

• Prepared expense reports for accounts payable

PROFESSIONAL WORK EXPERIENCE

2002 – 2012 UNITED METHODIST HOMES OF NEW JERSEY, INC., Neptune, NJ

Administrative Assistant/ and Back-up Receptionist

2001 – 2002 JUMPING BROOK COUNTRY CLUB, Neptune, NJ

Receptionist and Bartender at 19th Hole

1998 – 1999 BISYS, INC., Little Falls, NJ

Office Manager/Front Office Receptionist

1976 – 1982 INTERNATIONAL WIRE PRODUCTS COMPANY, Wyckoff, NJ

Sales Secretary and Back-up Receptionist

KIMBERLY A. RATHSACK PAGE 2

PROFESSIONAL EDUCATION

County College of Morris, Randolph, NJ – Business courses (1984-85)

Penn Foster College, PA – Professional Secretary online certificate course – GPA 92 (2001)

Bergen Community College, Paramus, NJ – Administrative Assistant certificate course (1981)

Bartending School – Ocean County, NJ

Waitstaff recruitment agencies

PROFESSIONAL TECHNICAL SKILLS

• MS Office: Word, PowerPoint, Excel, Outlook and Publisher (2010)

• Software: WordPerfect 5.0; Wordstar; IBM Displaywrite, printers, facsimiles, copiers, mail machines, telephone console switchboards

• Typing Speed: 60 WPM

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