Chantel Neighbors

Insert Operator : CSG International

Council Bluffs, IA 51501

ac2d8h@r.postjobfree.com - 402-***-****

Insert Machine Operator

CSG International -

Omaha, NE

*Machine set up- Verify QC board matches the sys/print and cycle being worked on.

*Verify that proper material is being used to process statements, inserts, carriers, and return envelopes.

*Insure proper set up of hoppers according to the QC board, to ensure correct insertion of materials.

*Make necessary adjustments as the machine operates in order to meet department set quality and production standards.

*Cut down statements for proper cut, read and inspection for fold and verify accurate reading for correct insertions. Presort mail according to postal regulations. Routinely do quality checks to ensure statements are accurately processed

WORK EXPERIENCE

Optician

Shopko Optical - Council Bluffs, IA - 2011 to Present Responsible for dispensing and ordering glasses and contacts; as well as the day to day operations of the optical center assigned by the Optical Center Manager. Miscellaneous task; balancing; specialty procedures; analyze and synthesize financial reports

* Complete knowledge of Third Party Insurance; plans and claims; schedule patient appointments; file, fax, answer multi-phone line; data

entry; working knowledge of Excel and Word.

* Ability to multi-task; respond in a quickly changing environment; able to communicate with the public and other co-workers; comprehend

written and verbal communication.

* Take required measurements; place and check orders; assist patients with proper frame repairs and adjustments; assist Doctor with case histories and screening. GM Sales Floor Supervisor

Shopko - Council Bluffs, IA - 2010 to 2011

Provides direct assistance to the GM Manager in the assigned areas of Hard/Home, Lawn/Garden and Electronic Departments; Assists with daily tasks and monitoring of performance of teammates; provide exceptional customer experience; had key carrier responsibilities.

* Responded to corporate e-mails and directives; ensure price changes and signing are up to date; assisted with planograms and daily

in-stock; responsible for daily recovery standards.

* Assisted GM Manager with the supervision of teammates in assigned areas of the store; ensured each teammate had the training and skills they needed to perform the duties assigned to them; provided input on performance reviews.

* Provided Shopko Customers with exceptional service; answer questions; take customer calls; use suggestive selling to drive store

sales; open and closed store when scheduled; ensured all policies and practices were followed. Department Manager

Wal-Mart - Council Bluffs, IA - 2004 to 2010

Connection Center- Sold contracted cell phones for Verizon, Alltel, AT&T, Sprint; sold pre-paid cell phones and accessories.

* Photo Lab- Developed customers film, sold cameras and camcorders with accessories.

* Hardware- Suggestive selling to help solve home improvements.

* Zone Merchandiser Supervisor- Plans, coordinates and develops time and action plans to the product process; oversees Department

Managers presentations of said products, provides input and direction to enhance the customer experience.

* Ensure the staff works together to achieve all operational goals including sales, gross margin, inventory control and expense

control; Schedules associates to ensure appropriate coverage; supervised associates in assigned areas of responsibilities;

continuously provided training for associates.

* Provided Wal-Mart Customers with exceptional service; answer questions; take customer calls; used selling techniques to drive

store sales.

EDUCATION

General Studies

Abraham Lincoln High School - Council Bluffs, IA

1985 to 1989

ADDITIONAL INFORMATION

Skills Computer Knowledge; 10-key, multi-phone line, filing, faxing, scheduling, 10 years customer service, working knowledge of

Excel and Word.

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